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Published By: BMC Software     Published Date: May 19, 2014
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration
    
BMC Software
Published By: Concur ENT     Published Date: Nov 07, 2017
When travel, expense and invoice management are disconnected, your business can only see a snapshot of spending. If you only plan to improve one area – perhaps expense, leaving travel and invoice behind – discrepancies between processes will begin to show. Only by embracing connected spend management can you save your employees and your business time and money both now and in the future.
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holistic spend, control costs, compliance, employee satisfaction, simplified process, late payments, duty, productivity
    
Concur ENT
Published By: Qwest Business.     Published Date: Jan 27, 2010
Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results.
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qwest business, customer service, feedback, voice and data network infrastructure, telecommunication, crm) and sales force automation, converged ip network infrastructure
    
Qwest Business.
Published By: NetIQ     Published Date: Dec 23, 2010
This white paper provides the steps to successfully implement the critical security controls listed in the CAG in order to avoid "adding another checklist" to an already overburdened and underfunded organization that is struggling to meet growing security and compliance demands. It also describes how NetIQ can help federal agencies implement and automate these controls.
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netiq, consensus audit guideline, cag, security control, federal agencies, cyber security, information security management
    
NetIQ
Published By: ExpertVoice     Published Date: Jun 17, 2019
“Americans have lost faith in institutions.”
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ExpertVoice
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: Acrolinx     Published Date: Jan 28, 2015
Watch Your Tone! offers valuable advice on how you can create your own corporate voice — a unique, instantly recognizable style for all your content, that lets you speak with one voice and stand out from the crowd. This must-read resource for content professionals shares deep insights from industry experts and takes you step-by-step through the process of developing your perfect tone of voice.
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tone of voice, corporate voice, platform, style, content
    
Acrolinx
Published By: Quocirca     Published Date: Sep 07, 2007
Companies are faced with increasing pressures on the communications capabilities they offer their employees.  More employees are mobile, working from home or in other remote locations with a growing need to talk and share information with their colleagues.  This cuts across fixed and mobile communications, but businesses still want the flexibility of mobile, and the costs, predictability, quality and service models of fixed.
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telecom, quocirca, mobility, soho, voip, ip telephony, convergence, small business
    
Quocirca
Published By: Clarabridge     Published Date: Dec 06, 2006
This white paper describes how the Clarabridge Content Mining Platform avoids the pitfalls of previous approaches to unstructured analysis, and capitalizes on lessons learned from solving similar problems in the structured domain.
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business intelligence, data warehousing, data mining, content integration, content management system, cms, business analytics, content mining
    
Clarabridge
Published By: Aerohive     Published Date: Feb 06, 2008
Yesterday’s fat access points and legacy wireless LANs typically can’t handle mission-critical, real-time applications, nor do they have a migration path to 802.11n. Aerohive Networks has developed a new controller-less architecture that provides an innovative way to handle tomorrow’s wireless challenges – like voice over WLAN and migrating to 802.11n – without costing you a fortune. This paper discusses the benefits of this approach and the key underlying technologies of cooperative control, including best path forwarding and policy enforcement at the edge.
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business, roi, tco, wireless lan, enterprise wireless, economics, cooperative control, aerohive
    
Aerohive
Published By: Asentria Corporation     Published Date: Sep 04, 2007
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
    
Asentria Corporation
Published By: Envoy Global     Published Date: Oct 25, 2017
You’ll learn: Your work visa and green card sponsorship options How to develop payment and reimbursement guidelines Immigration perk package contents Sponsoring foreign nationals for work-based visas is a rewarding, yet large investment. As an HR professional, you’ll want to protect the time and financial resources spent recruiting foreign talent by ensuring they stay with your company for the long haul. Organizing a well-outlined, long-term immigration strategy allows you to manage each employee’s immigration process efficiently while avoiding potential dilemmas down the road. Join us as we help you understand the benefits of having an immigration policy for your organization and why it matters.
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Envoy Global
Published By: IBM     Published Date: Jul 09, 2009
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. With such a fine line between success and failure, now is the time to make product portfolio decisions based on fact-not guesswork, political agendas, intuition or the opinions of the loudest voice in the room. Learn more today!
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ibm, value driven, product portfolios, rational software, value, portfolio management, customer value, value maximization
    
IBM
Published By: Cisco     Published Date: May 14, 2015
En matière de technologies d'infrastructure révolutionnaires, les clouds privés sont à la pointe et ouvrent la voie vers des niveaux inédits d'efficacité et des modes de consommation plus simples. Une évolution des data centers virtualisés, les clouds privés s'affirment de plus en plus comme des technologies indispensables et sont en passe de devenir un standard en matière d'architecture pour les départements IT du monde entier.
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cloud computing, erp, productivity, applications, efficiency, private cloud, cisco
    
Cisco
Published By: Vocia     Published Date: Aug 24, 2011
Day-to-day operations of public venues are increasingly complex. Examine common requirements and functions of a successful critical paging solution-whether for a hospital, shopping center or sports arena.
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vocia, critical paging systems, paging solutions, public venues, communication system technologies, outputs, inputs, amplifiers
    
Vocia
Published By: SugarCRM     Published Date: Jan 27, 2014
When making a CRM decision, it is important to ensure your deployment will not be hit with hidden fees or other extra costs that reduce the return on investment. This study reveals the total cost of ownership (TCO) among the three leading midmarket CRM solutions.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
SugarCRM
Published By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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Pega
Published By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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Pega
Published By: IBM     Published Date: Aug 07, 2012
Most organizations appreciate the potential benefits that customer can reap but many face difficulties effectively turning information into actionable insights. Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer insights with four stages of organizational capabilities and associated customer analytics strategies: gain insight from the information explosion; share information internally and across value chain; move from reaction to prediction; and adapt business models that enable faster creation of value.
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customer amalytics. ibm, analytics framework, external data sharing, internal data sharing, increased loyalty, cross sell, wallet share, net promoter score
    
IBM
Published By: IBM     Published Date: Jan 17, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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IBM
Published By: IBM     Published Date: Jan 18, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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IBM
Published By: LogMeIn     Published Date: Jan 03, 2013
Research on the reasons of consumers to choose chat. Integrating their voice into the findings as part of the six core reasons that serve as the framework, to give a greater understanding of the “who, what, where and why” consumers gravitate to chat
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research, logmein, chat, chatty customer, circumstances, experience, customer experience, customer support
    
LogMeIn
Published By: Genpact     Published Date: Jul 30, 2012
Perhaps never in the history of commerce have businesses been required to adapt so fast to changing conditions as those driven by the introduction of the internet. Of the world's six billion inhabitants, over 1.9 billion use the internet.
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customer experience management, customer retention, customer relationship management, crm tools, roi
    
Genpact
Published By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: VMware Dell     Published Date: Jun 05, 2008
The First American Corporation is America’s largest provider of business information. Their numerous acquisitions and diverse lines of business meant that First American had multiple datacenters dispersed throughout the country. They turned to VMware virtualization technology to consolidate facilities. They standardized on VMware technology and avoided purchasing 700 physical machines.
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server consolidation, server containment, desktop manageability, vmware infrastructure, vmware, green it, green
    
VMware Dell
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