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Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk
Published By: Genesys     Published Date: Nov 06, 2017
Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps you deliver next-generation customer experiences.
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purecloud, genesys, contect center solution, customer experience
    
Genesys
Published By: GFI     Published Date: Jun 12, 2007
GFI MailSecurity can be deployed as an SMTP gateway or as a VS API version for Exchange 2000/2003. This technical white paper describes each operating mode and helps you decide which to deploy and whether you should deploy both.
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gfi, mailsecurity, email security, anti virus, virus, network security, deployment, implementation, exchange, exchange server
    
GFI
Published By: Gigamon     Published Date: Oct 25, 2017
Read the Joint Solution Brief Accelerate Threat Detection and Response to learn how Gigamon helps Splunk Enterprise users effectively analyze and remediate network security threats. Benefits include enhanced visibility and deeper, faster security analytics from precise, targeted network metadata generated from the traffic flowing in your network. Also learn how automation of common security tasks, across the Gigamon platform and third-party security tools, from within the Splunk platform helps increase analyst efficiency and reduce errors.
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Gigamon
Published By: Globalscape     Published Date: Jun 27, 2014
Globalscape’s Enhanced File Transfer™ (EFT™) High Security module (HSM), with the Auditing and Reporting module (ARM), helps achieve or exceed security practices mandated by the most rigorous standards, including PCI DSS, FIPS 140-2 Validation, HIPAA, and Sarbanes-Oxley. This whitepaper discusses how EFT, the HSM, and ARM can help you achieve compliance and stay compliant with the PCI DSS.
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globalscape, enhanced file transfer, high security module, auditing, reporting, security practices, compliance, file transfer, records management
    
Globalscape
Published By: Google     Published Date: Oct 26, 2018
This Forrester research looks at how 7 full-stack public cloud development platform providers perform against a 31-criteria evaluation. The most important vendors — Alibaba, AWS, CenturyLink, Google, IBM, Microsoft, and Oracle — were researched, assessed, and scored. Download the complete report and find out how each provider measures up and helps application development and delivery professionals make the right choices.
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Google
Published By: Google     Published Date: Dec 03, 2018
This Forrester research looks at how 7 full-stack public cloud development platform providers perform against a 31-criteria evaluation. The most important vendors — Alibaba, AWS, CenturyLink, Google, IBM, Microsoft, and Oracle — were researched, assessed, and scored. Download the complete report and find out how each provider measures up and helps application development and delivery professionals make the right choices.
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Google
Published By: Google - SAP     Published Date: Jun 20, 2019
SAP has been ranked a leader in the latest Gartner Magic Quadrant for Sales Performance Management. The Gartner Magic Quadrant for Sales Performance Management (SPM) examines the fast-growing SPM space and helps companies identify the best solutions for driving sales, aligning incentives, automating commissions, and effectively planning your territory and quota strategies. For the third year in a row, SAP is listed the highest and furthest to the right for “Ability to Execute” and “Completeness of Vision”. This marks our sixth year in a row positioned among the leaders. Discover the important trends in SPM solutions that can help you make a buying decision. The report includes: ? A comprehensive evaluation of 11 leading vendors in the SPM space. ? Key trends in sales plan optimization, including why companies are increasingly using AI to achieve more effective sales incentive plans. ? Strategic planning assumptions, including the assumption that 40% of B2B providers with more than 10
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Google - SAP
Published By: Google - SAP     Published Date: Jun 20, 2019
Maximize go-to-market initiatives with SAP To succeed in today’s hypercompetitive environment, consumer products companies need greater speed and agility. See how SAP C/4HANA solutions can help you synchronize activities across your modern trade and direct-to-consumer efforts – and ultimately bring you closer to your consumers. Grow your brand and your market share with an intelligent strategy. The Crossover Effect: Positioning Consumer Products Companies for Growth Learn how SAP empowers consumer products companies to improve customer experience and leverage new types of data, digital capabilities, and success measures to drive growth. ? Join the Direct-to-Consumer Revolution Learn about how SAP Customer Experience solutions enable consumer products companies to get closer to the consumer than ever before. ? Henkel Drives Sales Innovation with SAP Trade Management Martin Reinicke of Henkel Beauty Care shares how the SAP Trade Management solution helps the company adapt to rapid m
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Google - SAP
Published By: Google Apigee     Published Date: Feb 05, 2019
In our 26-criterion evaluation of API management solutions providers, we identified the 15 most significant ones — Axway, CA Technologies, Google, IBM, Microsoft, MuleSoft, Oracle, Red Hat, Rogue Wave Software, Sensedia, Software AG, TIBCO Software, Torry Harris Business Solutions, Tyk Technologies, and WSO2 — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.
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Google Apigee
Published By: GoToWebinar     Published Date: Aug 01, 2011
Watch this on-demand webinar to hear pioneer presentation innovator Nancy Duarte, CEO of Duarte Design, demonstrate how to apply the methods in her book, Resonate: Presenting Visual Stories That Transform Audiences, to build meaningful connections with audiences that compel them to action. Her groundbreaking work details a new way of structuring presentations that helps the presenter create a human connection with audiences.
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gotowebinar, citrix, meetings, online meetings, collaboration, gotomeeting, go to meeting, sharing resources, meeting, desktop, sharing, resources, virtualization, cloud, green it, desktop management, access control, desktop security, remote, data recovery
    
GoToWebinar
Published By: Group M_IBM Q1'18     Published Date: Jan 16, 2018
IBM Security Identity Governance and Intelligence helps organizations effectively, comprehensively manage identities and application access
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identities, manage identities, manage application access, application access
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Jan 16, 2018
In our 36-criteria evaluation of security analytics (SA) providers, we identified the 11 most significant ones — BAE Systems, E8 Security, Fortinet, Hewlett Packard Enterprise (HPE), Huntsman Security, IBM, Intel Security, LogRhythm, RSA, Securonix, and Splunk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk (S&R) professionals make the right choice.
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security analytics platforms, ibm security, security analytics, security and risk
    
Group M_IBM Q1'18
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
In our 30-criteria evaluation of security analytics platforms providers, we identified the 13 most significant ones — AlienVault, Exabeam, Fortinet, Gurucul, Huntsman Security, IBM, LogRhythm, McAfee, Micro Focus, Rapid7, RSA, Securonix, and Splunk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps S&R professionals make the right choice.
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Group M_IBM Q119
Published By: Group M_IBM Q2'19     Published Date: Apr 03, 2019
In our 29-criteria evaluation of machine learning data catalogs (MLDCs) providers, we identified the 12 most significant ones — Alation, Cambridge Semantics, Cloudera, Collibra, Hortonworks, IBM, Infogix, Informatica, Oracle, Reltio, Unifi Software, and Waterline Data — and researched, analyzed, and scored them. This report shows how each provider measures up and helps enterprise architecture (EA) professionals make the right choice.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: May 03, 2019
"Managing and securing endpoints with conventional mobile device management (MDM) or enterprise mobile management (EMM) solutions is time-consuming and ineffective. For this reason, global IT leaders are turning towards unified endpoint management (UEM) solutions to consolidate their management of smartphones, tablets, laptops and IoT devices into a single management console. To increase operational efficiency, maximize data security and deliver on their digital transformation goals, they’ll need a UEM platform that does more than just promise success. The answer is a smarter solution, built for today, that brings new opportunities, threats, and efficiency improvements to the forefront. With Watson™, IBM® MaaS360® UEM features cognitive insights, contextual analytics, and cloud-sourced benchmarking capabilities. It helps you make sense of daily mobile details while managing your endpoints, users, apps, document, and data from one platform."
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Group M_IBM Q2'19
Published By: Group M_IBM Q3'19     Published Date: Jun 25, 2019
In our 27-criterion evaluation of global internetof-things (IoT) services for connected business operations providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, Dimension Data, EY, HCL Technologies, IBM, Infosys, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.
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Group M_IBM Q3'19
Published By: Hayes, Inc.     Published Date: Feb 22, 2017
Struggling with physician buy-in? Failure is not an option when it comes to physician engagement. Yet many supply chain and value analysis professionals say they’re doing just that. Take a humorous look at the possible causes for failing to create physician buy-in and see how evidence helps you create actionable solutions In this eBook, you'll receive such "bad advice" as: • Making decisions without involving clinicians • Working in silos • Being resistant to change Prepare to succeed at physician engagement…by learning how to fail!
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Hayes, Inc.
Published By: HERE Technologies     Published Date: Jan 08, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: • Delivers a new development approach and architecture to OEMs • Enables OEMs to offer consumers new and compelling services • Helps OEMs avoid costly developments and protracted roll-out periods
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auto, mapping, location data
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 26, 2019
The market for connected and embedded car navigation needs a kick-start. Lengthy design cycles and a fragmented supply chain have contributed to a sector that lags far behind consumer expectation and now sees Apple and Google as direct competitors for the in-vehicle experience space. OEMs need partners who can help them radically overhaul their navigation services, feature development, deployment, and monetization programs. This whitepaper outlines how HERE Technologies has created a new solution to kick-start the connected navigation market. This whitepaper will help you understand how the HERE Navigation on Demand service: Delivers a new development approach and architecture to OEMs Enables OEMs to offer consumers new and compelling services Helps OEMs avoid costly developments and protracted roll-out periods
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location data, auto, mapping
    
HERE Technologies
Published By: HERE Technologies     Published Date: Mar 22, 2019
Automobile and heavy equipment manufacturers are ready to break free of the outdated state of their outbound supply chains. A lack of visibility contributes to a process that is ripe for optimization. Manufacturers need reliable partners to help establish greater visibility of their supply chains and locate assets in real time. This ebook outlines how solutions from HERE Technologies can meet common supply chain challenges and help manufactures enable proactive decision-making and greater efficiency. This ebook will help you understand how location intelligence from HERE: • Enables manufacturers tackle key supply chain challenges and begin a new phase of smart optimization • Helps manufacturers establish more accurate supply chain ETAs • Utilizes a range of technologies to provide real-time locations – both indoor and outdoor
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auto, mapping, location data
    
HERE Technologies
Published By: HERE Technologies     Published Date: Mar 25, 2019
In the future, people won’t necessarily want to own cars, but they’ll need personal mobility. The mobility ecosystem can support a range of different services, but in the near-term, many of these nascent businesses face a range of operational challenges as they bid to grow and become profitable. This ebook explores the fundamental needs of new mobility providers as they target business improvements, looks at their considerations as they forge key technology partnerships, and shows how HERE's Auto Mobility Operations solution can help mobility services meet those requirements. This ebook will help you understand how Auto Mobility Operations helps: • Enable the creation and integration of key location features as applications for mobile operating systems through use of the HERE Mobile SDK • Manage and efficiently operate fleet assets with HERE Location Services, providing fresh, high-quality and global location-based data • Create a frictionless and compelling UX - with APIs, mapping
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auto, mapping, location data
    
HERE Technologies
Published By: HERE Technologies     Published Date: Mar 28, 2019
Automobile and heavy equipment manufacturers are ready to break free of the outdated state of their outbound supply chains. A lack of visibility contributes to a process that is ripe for optimization. Manufacturers need reliable partners to help establish greater visibility of their supply chains and locate assets in real time. This ebook outlines how solutions from HERE Technologies can meet common supply chain challenges and help manufactures enable proactive decision-making and greater efficiency. This ebook will help you understand how location intelligence from HERE: • Enables manufacturers tackle key supply chain challenges and begin a new phase of smart optimization • Helps manufacturers establish more accurate supply chain ETAs • Utilizes a range of technologies to provide real-time locations – both indoor and outdoor
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location data, mapping, here technologies
    
HERE Technologies
Published By: HERE Technologies     Published Date: Jul 11, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
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urban mobility, here tech, mapping
    
HERE Technologies
Published By: Here Technologies     Published Date: Mar 29, 2019
Automobile and heavy equipment manufacturers are ready to break free of the outdated state of their outbound supply chains. A lack of visibility contributes to a process that is ripe for optimization. Manufacturers need reliable partners to help establish greater visibility of their supply chains and locate assets in real time. This ebook outlines how solutions from HERE Technologies can meet common supply chain challenges and help manufactures enable proactive decision-making and greater efficiency. This ebook will help you understand how location intelligence from HERE: • Enables manufacturers tackle key supply chain challenges and begin a new phase of smart optimization • Helps manufacturers establish more accurate supply chain ETAs • Utilizes a range of technologies to provide real-time locations – both indoor and outdoor
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Here Technologies
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