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Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth. It incorporates Business Process Management, Case Management, Operational Decision Management and Process Analytics, along with Process Discovery and Design with an objective of ensuring that customers find it easy to do business and that every interaction includes positive touch points. Within the context of this new imperative, accessing cloud efficiencies, leveraging mobile for greater engagement, mining big data for insights, and enhancing customer relationships via social media, are proving to be critical and interrelated strategies.
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customer engagement, mobile, social, bpm, case management
    
IBM
Published By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
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service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management
    
IBM Corporation
Published By: IBM ILOG.     Published Date: Oct 26, 2009
This case study will showcase the challenges of clinical trial data management, but the highlighted techniques are applicable to any business needing smart, dynamic and adaptive Web-based user interfaces.
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brms, business logic, business rules, claims management, data management, data validation, healthcare, productivity
    
IBM ILOG.
Published By: IBM ILOG.     Published Date: Oct 26, 2009
Learn how Vanderbilt University uses business rules in complex, critical patient care decisions to deliver increased speed and accuracy and arrive at better outcomes.
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business rules, ibm, ilog, healthcare, case study, business rule management system, brms
    
IBM ILOG.
Published By: IBM Watson Health     Published Date: Nov 30, 2015
This case study examines in more detail BSVMG’s approach to transitioning to value-based care—and outlines Phytel’s recommended roadmap to successful population health management.
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ibm, watson health, phytel, bon secours, value-based care, healthcare, information technology
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Dec 10, 2018
In this case study, large health systems implement IBM Watson Health to surface improvement opportunities. Using this tool, they were able to cut costs, reduce patients’ length of stay, acquire actionable data, address number of readmissions and improve management of COPD and sepsis.
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hospitals, health systems, healthcare, analytics, data, insights, case study, performance improvement
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Dec 20, 2018
In this webinar, experts discuss how data and analytics can be applied to improve health program outcomes and how social determinants of health affect risk. It includes a case study on how the application of advanced analytic methods helped to decipher the impact of high-priced specialty drugs on the overall population. The experts also address how artificial intelligence can drive better decision-making, improve population health and cut costs.
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government, health and human services, artificial intelligence, data, cognitive insights, long-term care, case study, analytics
    
IBM Watson Health
Published By: Infor     Published Date: Jan 03, 2011
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
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infor, navy federal, credit union interaction advisor, case study, customer relationship management data, financial investment
    
Infor
Published By: Infor     Published Date: Jan 06, 2011
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
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infor, navy federal, credit union interaction advisor, case study, customer relationship management data, financial investment
    
Infor
Published By: Innotas     Published Date: Jun 16, 2011
How Progressive IT Organizations Are Using Cloud Solutions to Deliver On Time, On Budget, On Quota and On Target with Key Business Initiatives
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project portfolio management, it governance, it management, ppm, it efficiency, cloud, saas, it project management
    
Innotas
Published By: Integrated Research     Published Date: Apr 13, 2011
"How to be a Sustainable IT Hero: Building a Business Case for PC Power Management" explains the benefits of implementing a PC Power Management solution, and shows how to avoid the common pitfalls along the way.
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energy management software, power management, pc power management, power management software, computer power management, green technology, how to save electricity, save power
    
Integrated Research
Published By: Intel Security     Published Date: Apr 06, 2016
As a companion to the Gartner Magic Quadrant for SIEM, the Gartner Critical Capabilities report for SIEM helps IT security organizations compare their requirements with the most common SIEM use cases. Discover in-depth how Gartner rates McAfee SIEM by critical capabilities.
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siem, mcafee enterprise security manager, gartner, critical capabilities, siem use cases, threat management, collect, store
    
Intel Security
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
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case study review, customer service metrics, interactive intelligence, remote solutions
    
Interactive Intelligence
Published By: ITManagement     Published Date: Jul 24, 2008
The days of deploying new equipment for the sake of having the latest and greatest ended when the Internet bubble burst. So when you know it's time for a network upgrade, you need to have more than the technical facts — you need to arm yourself with a rock-solid business case. Start with these 10 ways to sell the members of your upper-management team on the network upgrade.
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it management, upgrade, servers, management, network, network upgrade, selling management, itmanagement
    
ITManagement
Published By: Jamf     Published Date: Nov 05, 2018
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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Jamf
Published By: Jamf     Published Date: Feb 25, 2019
While PCs have historically dominated the workplace, that may not be the case for much longer. Apple devices have experienced explosive growth in recent years, rising 128 percent since 20101. This growth has been attributed to a number of factors including: lower total cost of ownership, improved security, improved productivity and user preference1.
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Jamf
Published By: Jamf     Published Date: Aug 06, 2019
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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Jamf
Published By: Juniper Networks     Published Date: Aug 08, 2017
Network automation is becoming increasingly important for organizations of any size that are striving to make their IT infrastructure more agile, reliable and cost-efficient. While companies of all sizes have embraced server and storage virtualization, the network typically has not kept pace. In many cases, network provisioning and management are still handled by manual processes that slow down deployments, increase overhead costs and add risk in the form of human error.
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Juniper Networks
Published By: K2     Published Date: Apr 27, 2015
Download this free report to ensure you have the knowledge you need to retain your customers as you head into 2015.
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business process management, cloud-based work orchestration, smart process apps, bpm market, "low-code" platforms, dynamic case management
    
K2
Published By: K2     Published Date: Oct 08, 2015
This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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K2
Published By: K2     Published Date: Jan 07, 2016
The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw impressive double-digit growth as a result of enterprises slashing costs and boosting worker productivity. Now, executive agendas have shifted to focus on growing revenue, expanding the customer base, and delivering new digital products and services. Enterprise and process architects are reshaping their business cases for BPM around these new drivers. This is not an easy task. However, process excellence will play a critical role for forward-thinking enterprise architects that invest the time to link BPM to new front-office drivers to help the organization drive digital transformation. This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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bpm, business process management, process excellence, best practices
    
K2
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.
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kana, customer experience, case management, process improvement, empowering employees, maturity assessments, customer satisfaction, loyalty
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 13, 2014
Kana Enterprise is a product built via acquisition, and it delivers a solution that combines the strength of its two parents — the multichannel and knowledge capabilities of the historical Kana Software products and the business process management engine from Sword Ciboodle.
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kana, customer service solutions vendors, case management, customer service, reporting capabilities, process management, sword ciboodle
    
KANA®, A Verint® Company
Published By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model
    
LANDesk
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