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Published By: IBM     Published Date: Oct 01, 2014
Gaining a more complete, trusted view of customers is a strategic goal of most organizations. The challenge is that information about customers is typically managed and stored in many different applications, management systems and data silos. And this challenge is often compounded by a lack of consistency from one application to the next. The combination of IBM InfoSphere Data Explorer and IBM InfoSphere Master Data Management addresses these challenges by creating a single, combined, trusted 360-degree view of all data related to customers, accounts, products and other entities. The combined solution enables organizations to gain a deeper understanding of customer sentiment, increase customer loyalty and satisfaction, and get the right information to the right people to provide customers what they need to solve problems, cross-sell and up-sell.
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data integration, customer loyalty, customer service, big data
    
IBM
Published By: IBM     Published Date: Oct 01, 2014
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
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salesforce, crm solution, data integration
    
IBM
Published By: IBM     Published Date: Oct 06, 2014
IBM has worked for years with retailers to help them develop a complete Omni-channel Commerce solution that integrates various channels and provides a foundation that helps enable the seamless experience that consumers are looking for. Due to this joint effort, IBM provides the only Commerce Solution that can truly support a unique and personalized buying experience for consumers that incorporates marketing, selling, fulfillment, and returns across all physical and digital channels. This paper describes the best practices needed to enable a store to meet the cross-channel expectations of the customer and the ever-increasing order volumes of Omni-channel fulfillment.
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omni-channel commerce, store enablement, channel integration
    
IBM
Published By: IBM     Published Date: Oct 10, 2014
Forrester Research has just completed a Total Economic Impact study for a large financial services institution to quantify the actual return on investment for service virtualization. Read Forrester’s analysis to learn how service virtualization is eliminating testing bottlenecks and significantly reducing the cost of testing.
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ibm, virtualization, service virtualization, service components, deploying service, team productivity, software quality, dependent services
    
IBM
Published By: IBM     Published Date: Oct 10, 2014
This paper will explore best practices for identifying and eliminating seven types of waste: Waiting, handoffs and task switching, motion, extra processes, extra features, partially completed work and defects.
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ibm, software delivery, collaborative platform, investments, application delivery, customer feedback, standardized process, deployed
    
IBM
Published By: IBM     Published Date: Oct 17, 2014
In this first-release MQ, Gartner evaluates providers on service delivery, B2B Network/Collaboration, Integration Functionality and success in capitalizing on vision. Rated against an extensive 15-criteria evaluation, IBM earned one of only three Leader positions, and outpaced the competition in "completeness of vision," signifying our strength in delivering the most competitive solution to the marketplace.
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integration brokerage, service delivery, integration functionality, competitive solutions
    
IBM
Published By: IBM     Published Date: Nov 14, 2014
A recent study completed by Ventana Research found that 68% of companies are using predictive analytics to gain a competitive edge. Find out more now, and learn how predictive analytics can help you.
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ibm, ventana, deployment, predictive analytics, forecasting, accessing data, business management
    
IBM
Published By: IBM     Published Date: Nov 22, 2014
In this first-release MQ, Gartner evaluates providers on service delivery, B2B Network/Collaboration, Integration Functionality and success in capitalizing on vision. Rated against an extensive 15-criteria evaluation, IBM earned one of only three Leader positions, and outpaced the competition in "completeness of vision," signifying our strength in delivering the most competitive solution to the marketplace.
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integration brokerage, supply chain management, service delivery, integration functionality, b2b
    
IBM
Published By: IBM     Published Date: Apr 07, 2015
Businesses are transforming themselves to participate in the API economy. But how do you rapidly and securely expose your business to this developer ecosystem? Attend this webcast to find out how you can define and publish your APIs easily using the IBM API Management Service — the new SaaS solution from IBM. This cloud hosted service provides a complete set of capabilities to create, secure, manage, and socialize APIs to internal and external developer communities in the cloud, without incurring any IT infrastructure setup. Learn more from IBM's product team on how it will help enable companies to embrace the API economy and accelerate business transformation. Webcast attendees will learn about the following: •IBM API Management Service capabilities, features and benefits •Understanding different use cases of IBM API Management Service •Pricing models •How to get started using the API Management Service
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ibm, business transformation, api management, develop, saas, it infrastructure, application, programming
    
IBM
Published By: IBM     Published Date: Jul 08, 2015
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
Tags : 
ibm, salesforce, crm solutions, sales processes, infosphere, sales opportunities
    
IBM
Published By: IBM     Published Date: Oct 08, 2015
The Ponemon institute recently interviewed Fortune 500 companies down to the mid-market to find "The State of Mobile Application Insecurity." Sponsored by IBM, the paper explores why security is being left behind or completely out of app development.
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IBM
Published By: IBM     Published Date: Oct 12, 2015
Read this report from Gartner to learn why IBM is named a Leader in Case Management and is well positioned in ability to execute and completeness of vision.
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ibm, gartner, case management, synergy, magic quadrant
    
IBM
Published By: IBM     Published Date: Dec 29, 2015
This paper will explore best practices for identifying and eliminating seven types of waste: Waiting, handoffs and task switching, motion, extra processes, extra features, partially completed work and defects.
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ibm, software delivery, task switching, eliminate waste, defect
    
IBM
Published By: IBM     Published Date: Feb 18, 2016
Read this report from Gartner to learn why IBM is named a Leader in Case Management and is well positioned in ability to execute and completeness of vision. Discover how IBM can accelerate the delivery of unique and flexible case management solutions including synergistic integration with additional content capabilities, like document capture and analytics.
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ibm, case management solutions, integration, analytics, enterprise software
    
IBM
Published By: IBM     Published Date: Mar 28, 2016
Workforce analytics is a very significant development in human resources. It promises the potential for deeper understanding of the ways workers contribute to organizational performance. However, workforce analytics is not just about analyzing data to reveal exciting insights; it also requires the active involvement of a firm’s workers if the potential of analytics is to be fully realized. Without active employee participation, workforce analytics efforts face at best, restricted data sources and data sets that are incomplete and at worst, the risk of damaging employee relations and, ultimately, productivity. This white paper summarizes recommendations that will encourage enthusiasm for workforce analytics and active employee participation, using the FORT (Feedback, Opt-in, Reciprocal, Transparent) framework. The FORT criteria could prove particularly useful in European countries. This is because the 1995 European Union Data Protection Directive, along with certain local legislative pr
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ibm, ibm smarter workforce institute, work trends, employee engagement
    
IBM
Published By: IBM     Published Date: Mar 31, 2016
"Is ‘Integration’ becoming a barrier to cloud adoption and preventing you from getting there fast? With Cloud adoption gaining momentum, the diversity as well as complexity of cloud integration use cases is on the rise. The right integration strategy is the single most important determinant of success. IBM’s leading cloud integration offering—IBM Cast Iron—is constantly evolving to address the changing cloud landscape. Cast Iron has been an integration platform of choice for enterprises of all sizes, across different industry verticals. Its simple configuration-based ‘no coding’ approach and extensive pre-built connectors and templates make it suitable for emerging bi-modal IT teams. Cast Iron supports the complete spectrum of Cloud Integration use cases—from data migration to bi-directional sync, from API centric invocation style to eventbased integrations. Join us to learn the newer platform features and enhancements and how IBM Cast Iron can help you embrace cloud, paving the way fo
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ibm, cloud integration, websphere, integration, ibm cast iron, middleware
    
IBM
Published By: IBM     Published Date: Apr 06, 2016
" This eBook will take you through the basics of application release and deployment, and provide best practices for implementation with resources for a deeper dive. Inside you will find: • Business and technical drivers behind automated application release and deployment • Evaluation guides • Success stories that utilize application release and deployment solutions Complete the short form to the right to download the eBook."
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ibm, application release, devops, deployment, ibm urbancode
    
IBM
Published By: IBM     Published Date: Apr 11, 2016
This paper will explore best practices for identifying and eliminating seven types of waste: Waiting, handoffs and task switching, motion, extra processes, extra features, partially completed work and defects.
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ibm, software delivery, application platform
    
IBM
Published By: IBM     Published Date: May 09, 2016
The clear benefits of agile development—better collaboration, incremental delivery, early error detection and the elimination of unnecessary work—have made it the default approach for many teams. Agile methods are also being adopted by systems engineering teams to deliver the same benefits. Some developers have questioned whether requirements fall into the category of unnecessary work, and can be cut down or even completely eliminated. Meanwhile, teams developing complex products, systems and regulated IT continue to have requirements-driven legacy processes. So how does requirements management fit in an agile world? This paper argues that requirements management can bring significant value to agile development in regulated IT and complex product development projects, and sets out the characteristics of an effective requirements management approach in an agile environment.
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ibm, watson, iot, internet of things, continuous engineering, agile, agile development
    
IBM
Published By: IBM     Published Date: May 09, 2016
Agile methods have proven effective for software development and have grown in popularity across a number of software disciplines. Agile methods build capabilities using an iterative approach, as opposed to traditional approaches where requirements are defined early and designs are completed in full before a single line of code is written. Agile incrementally defines requirements with priorities, partial component designs and working systems that evolve through iterations called sprints. The question remains, however: Do the 12 agile principles apply to more than just software? Agile principles are in line with lean management’s approach. Given that, it seems as though agile principles should directly apply beyond software development. However, the answer is not straightforward, because differences between software and physical components affect how agile is applied. Let’s explore how agile can be applied in light of these differences.
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ibm, continuous engineering, watson, iot, internet of things, agile, product development
    
IBM
Published By: IBM     Published Date: Jul 19, 2016
IBM Platform LSF family provides a complete set of workload management capabilities for demanding, distributed HPC environments. In this video, we will learn how a genomics workflow can be managed in a multi-architecture, hybrid-cloud environment with the IBM Platform LSF family. Featuring IBM Platform Application Center and IBM Process Manager, learn how these add-on products can help to drive productivity through easy-to-use interfaces for managing complex computational workflow.
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ibm, analytics, ibm platform, lsf, ibm platform application center
    
IBM
Published By: IBM     Published Date: Oct 18, 2016
Read this article to understand how Box can revolutionize the way your marketing team creates campaigns in just five ways: 1. Complete projects, fast 2. Work with outside contractors and agencies, securely 3. Access files here, there and everywhere 4. Equip sales team with winning tools 5. Distribute campaign content easily
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ibm, marketing, box, ibm box, campaigns
    
IBM
Published By: IBM     Published Date: Oct 19, 2016
Pfizer completed a proof-of-concept of a 5TB SAP Business Warehouse application on an Oracle system to evaluate a move to SAP HANA. This 5TB scale-up system was created on the IBM Power Systems platform under the direction of SAP and IBM. This webinar will explain SAP's road map for SAP HANA on Power architecture and Pfizer's rationale and lessons learned during this exciting project. Pfizer has now moved from development into production and will share the results from this recent experiment.
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ibm, systems, hardware, sap, sap hana, 5tb sap business warehouse application, oracle, pfizer
    
IBM
Published By: IBM     Published Date: Nov 10, 2016
Are you aware of the ongoing dialog about your products and services? Are you participating? Recent surveys show that organizations that deliver good customer experiences are reaping greater revenues than those that don’t. Yet companies are struggling to pivot towards the customer, because it often requires a complete overhaul of management, culture and technologies. This session will show how to defeat content chaos, streamline and accelerate onboarding and service processes, minimize friction with customers, use analytics to anticipate and prepare for customer needs, and give your front-line people the tools they need to offer a superior experience that will grow your revenues and generate great word of mouth.
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ibm, analytics, ecm, engagement, customer
    
IBM
Published By: IBM     Published Date: Jan 19, 2017
Read this article to understand how Box can revolutionize the way your marketing team creates campaigns in just five ways: 1. Complete projects, fast 2. Work with outside contractors and agencies, securely 3. Access files here, there and everywhere 4. Equip sales team with winning tools 5. Distribute campaign content easily
Tags : 
ibm, marketing, box, ibm box, campaigns
    
IBM
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