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Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: OSF Global Services     Published Date: Feb 03, 2011
You've selected your CRM software. Now what? This white paper offers guidance on how to choose the CRM implementation service provider best suited to small and midsized businesses.
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crm implementation, crm integration, installing a crm, implementing a crm
    
OSF Global Services
Published By: OutSystems     Published Date: Oct 12, 2015
In The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014, Forrester evaluates the 16 most significant Enterprise Public Cloud Platforms and details how each vendor fulfills the 19 evaluation criteria points.
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outsystems, forrester, enterprise, public cloud, platforms, saas, infrastructure
    
OutSystems
Published By: OutSystems     Published Date: Oct 12, 2015
This guide gives you a concrete definition for each criteria and explains why it is crucial to consider each capability as you determine the right mobile app platform for your goals. The criteria you see throughout this guide has been identified by Gartner as the essential set of functions needed for optimal performance of your platform.
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outsystems, mobile application, delivery platform, gartner, madp, mobile apps, mobile platforms
    
OutSystems
Published By: Palo Alto Networks     Published Date: Jun 09, 2014
This paper discusses the need for and details of a Zero Trust approach to network security. It also itemizes the essential criteria and capabilities required of a Zero Trust solution, explains how the Palo Alto Networks® next-generation security platform delivers on these requirements, and provides guidance on how to progressively migrate to a Zero Trust design.
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palo alto, security, network security, threats, malware, zero trust, breach, security breaches
    
Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
in our 36-criteria evaluation of automated malware analysis providers, we identified the 11 most significant ones — Blue coat, check Point, cisco, cyphort, Fidelis cybersecurity, Fireeye, Fortinet, intel Security, Palo Alto networks, lastline, and trend Micro — and researched, analyzed, and scored them.
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palo alto, automated malware, security, cloud, forrester report
    
Palo Alto Networks
Published By: Paxata     Published Date: Nov 14, 2018
Paxata is named a leader. Download the report to learn the 15 most significant big data fabric vendors - researched, analyzed, and scored against 26 criteria by Forrester.
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Paxata
Published By: PC Mall     Published Date: Mar 03, 2012
Because the needs of every business-and even the departments within that business-are different, the best choice for your business will depend on a variety of criteria, including the scale and scope of the capture-to-workflow process to be optimized.
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scan, scanning, scale, scope, capture, workflow, document management, mfp
    
PC Mall
Published By: Pega     Published Date: Sep 11, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their RTIM needs.
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Pega
Published By: Pega     Published Date: Jul 29, 2015
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to discover how well each vendor fulfills Forrester’s criteria an
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Pega
Published By: Pega     Published Date: Nov 18, 2015
The shift to digital business continues to gain momentum with no signs easing anytime soon. Smart organizations realize this and are accelerating investments in projects that put digital technologies at the center of their business models. The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy Business Process Management (BPM) platforms and services. In “The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015” report, the research organization used a 31 criteria evaluation process identifying the 12 most significant software providers in the category.
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Pega
Published By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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Pega
Published By: Pega     Published Date: May 25, 2016
The shift to digital business continues to gain momentum with no signs easing anytime soon. Smart organizations realize this and are accelerating investments in projects that put digital technologies at the center of their business models. The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy Business Process Management (BPM) platforms and services. In “The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015” report, the research organization used a 31 criteria evaluation process identifying the 12 most significant software providers in the category. Download this Forrester Wave report and gain insight regarding how well each vendor fulfills the criteria and where they stand in relation to each other to help enterprise architecture (EA) professionals select the right partner to manage their business’ critical content.
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digital business, technology, best practices, forrester, enterprise
    
Pega
Published By: Pega     Published Date: May 25, 2016
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader. Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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best practices, customer service, forrester, wave report, technology
    
Pega
Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise
    
Pega
Published By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
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interaction management, business technology, enterprise, forrester, best practices, pegasystems
    
Pega
Published By: Pointsec     Published Date: Aug 21, 2009
Critical data is best protected against misuse on business trips complete encryption of notebook hard disks. If 4,500 notebooks are involved, as is the case for the Zurich firm Swiss Re, precise selection criteria and exact planning for the international rollout are important.
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data protection, laptop, lost laptop, lost notebook, encryption, data encryption, laptop encryption, vulnerability
    
Pointsec
Published By: Polycom     Published Date: Dec 18, 2014
In Forrester’s 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco Systems, Lifesize, Pexip, Polycom, Videxio, and Vidyo — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help technology managers select the right videoconferencing infrastructure or service for their environment.
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forrester, vmr, cloud-computing, scalability, interoperability
    
Polycom
Published By: Polycom     Published Date: Dec 22, 2014
The Gartner "MarketScope for Group Video Systems" evaluates seven group video system vendors based on six customer-focused criteria such as customer experience, market responsiveness and track record, and offering strategy. Download the report today. Read Gartner’s guidance for IT leaders who want to start or expand the use of video collaboration within their organizations and find out why Polycom was rated “Strong Positive”, the highest possible rating.
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gartner, marketscope, polycom, video systems
    
Polycom
Published By: Polycom     Published Date: Mar 13, 2018
Create your business case for group video conferencing. Understand the buying criteria and make informed decisions for group video conferencing systems and the features and functions needed to enable collaboration in the 5 most common workspaces in enterprises of all sizes.
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polycom, video collaboration, wainhouse research, enterprise technology
    
Polycom
Published By: Polycom     Published Date: Feb 16, 2017
" Understand the buying criteria and make informed decisions for group video conferencing systems and the features and functions needed to enable collaboration in the 5 most common workspaces in enterprises of all sizes; Small/Huddle Rooms Teaming Rooms Standard Meeting Rooms Executive Boardrooms Reconfigurable Spaces Despite video conferencing becoming a mainstream business tool, many end user organizations remain confused about how to choose the group video conferencing systems that best address their requirements. Download your guide now."
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polycom, business technology, wainhouse, collaboration
    
Polycom
Published By: Progress     Published Date: Jan 06, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2016 Magic Quadrant for Web Content Management (WCM). Progress is recognized as a “Challenger” in this year's report, based on a combination of completeness of vision and ability to execute. This is the third consecutive inclusion for the company's award-winning web content management and digital experience solutions. Web content management is an integral piece to any successful digital transformation strategy. In our minds t
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Progress
Published By: Progress     Published Date: Mar 26, 2018
In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.
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Progress
Published By: Progress Software Corporation CEP     Published Date: Aug 03, 2009
Forrester Research has named Apama as a standout leader in the complex event processing (CEP) platform market in The Forrester Wave: Complex Event Processing Platforms, Q3 2009 Report. The Report evaluated nine CEP platform vendors based on a comprehensive set of evaluation criteria.
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progress software, idc, complex event processing, apama, business activity monitoring (bam), business process management, bpm, systems and operations management
    
Progress Software Corporation CEP
Published By: ProofSpace     Published Date: Sep 10, 2007
Read this paper and learn the principles that are prerequisites to enforceable electronic agreements as required by existing legal standards and electronic signature legislation.  This paper will also specify sixteen measurement criteria that can be used as metrics to assess whether the architecture of an electronic transaction will meet the requirements of admissibility.
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proofspace, proofmark, signing key vulnerability, trustworthy time, authenticated time stamps, time existence of data, electronic postmark, asymmetric key cryptography
    
ProofSpace
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