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Published By: 8x8 Inc.     Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world. This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful. Download this complimentary eBook and learn: 4 challenges every global contact center will face Why cloud-based contact centers have the advantage Why not all cloud contact centers are perfect, and 3 things to watch out for How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
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contact center, global growth, cloud-based contact, call quality
    
8x8 Inc.
Published By: Active Power     Published Date: Aug 30, 2011
This paper discusses the methods of implementing a short ride through system with higher reliability and predictability than with traditional methods
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caterpillar, electrical and electronic, backups, caterpillar inc., high availability, backup power, backup power supply, battery backup, flywheel ups, green backup power, green power, uninterruptible power supply, critical power systems, ups backup power, ups power supply
    
Active Power
Published By: Alacritech     Published Date: Aug 21, 2009
Customers are increasingly constrained by large transfers of data backup, long backup times to storage devices, and less efficient use of server resources as a result. System and database availability is heavily impacted during backup periods, and with the rapid growth of storage and the need to archive customer data, IT managers are actively seeking solutions for their backup problems.
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data backup, backup and recovery, storage, database availability, backup, recovery, servers, backup server, backup servers, data transfer, alacritech
    
Alacritech
Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Customers have grown accustomed to high speeds and reliable connectivity. One second of network delay when accessing website, mobile app, or application service can increase your bounce rate and even decrease your customer’s trust in your brand. The typical business pain points per the above scenario are always like: Latency – While, latency problems caused by geographic distance are impossible to solve on the public Internet; Availability – Packet loss and complaints from customers can prevent you from increasing your user base; Cost - The growth of your user base and your business needs both outpace your IT budget. Security - Connections over the public Internet are vulnerable to DDoS attacks and other threats. This whitepaper describes: • Challenges that Magic Video faced before implementing Alibaba Cloud’s solutions • How Alibaba Cloud’s solutions help Magic Video build a global hybrid enterprise network, accelerate content delivery of the application, and maximize bandwidth?
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA
Published By: Asentria Corporation     Published Date: Sep 04, 2007
Simple voicemail has evolved into complex integrated messaging platforms and the generic black handset has been replaced by a plethora of devices. Service providers can become critical partners for companies looking to ensure availability of their voice network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation
Published By: Astrocom     Published Date: Dec 13, 2007
Enterprises with mission critical applications are exploring the benefits of disaster recovery sites for their data centers to ensure business continuity. Special network technology is needed to ensure that site failover and failback occurs reliably and predictably. An ideal solution should provide reliable network connections, manage inbound and outbound traffic over multiple WAN links, failover to a secondary data center if all links at the primary data center are down, and eliminate deployment barriers and costs of multi-homing with BGP (Border Gateway Protocol).
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data center, datacenter, data centers, business continuity, disaster recovery, backup, recovery, failover, redundancy, high availability, astrocom
    
Astrocom
Published By: AT&T     Published Date: Jun 25, 2008
Most companies have plans in place to ensure employee-to-employee communications following a business disruption event (BDE). But many companies haven’t addressed how communications will be maintained with partners (suppliers, vendors, channel partners, etc.) and customers.
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disaster recovery, high availability, disruption, downtime, disaster, business continuity, communications, att, at&t
    
AT&T
Published By: AT&T     Published Date: Jun 30, 2008
A leader in its industry, adidas America recognized that it could increase its sales potential by automating many components of the sales process. Tim Oligmueller, sales force automation manager for adidas America, wanted to reduce the number of calls from sales representatives in the field to check on product availability, enabling them to capture "at-once" business and show customers that the company is on the cutting edge not only in footwear and apparel design, but also in customer service.
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sales force automation, salesforce automation, salesforce, blackberry, sales automation, business analytics, inventory, inventory management, wireless, mobile workforce, mobile sales force, outside sales, at&t, att, at&t wireless
    
AT&T
Published By: Aventail     Published Date: Aug 21, 2009
Disaster recovery is not only needed for catastrophic events like natural disasters or pandemics, but for any event, like a snow storm or power outage that keeps your workers from getting to the office and disrupts your business. This white paper by business continuity expert Tim Clark of Fact Point Group, explores best practices for disaster recovery and the key role of SSL VPNs in that process.
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disaster plan, disaster recovery plan, disaster recovery, high availability, business continuity, best practices, ssl, vpn, ssl vpn, security management, disaster planning, aventail
    
Aventail
Published By: Basho     Published Date: Apr 13, 2015
Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers. Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.
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riak, basho, telecommunications service provider, license fees, scalability, availability, data usage, big data, service operations system
    
Basho
Published By: Box     Published Date: Jan 16, 2015
How do you know what the right storage set up is for you? How do you ensure that you're using best practices when implementing? As IT virtualization continues to become more and more prevalent, the storage component of the virtualization architecture continues to play a critical role in performance and availability. Additionally, the ability to benchmark and predict storage performance in a virtualized environment is essential to an efficient and well-run VDI setup. Download now and learn how to select and size the best storage array for your VMWare deployment to maximize your VM density and increase ROI.
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nexgen, flash, qos, vmware, storage
    
Box
Published By: Business Software     Published Date: May 28, 2013
Professional Services Automation Software: What’s the Value for Your Business? Why Professional Services Automation Software? Your service business is highly competitive,regulated, and fast. Your project teams operate in multiple time zones and currencies. You have to deal with complex revenue recognition and cost accounting rules while at the same time meeting lofty utilization targets. You need dependable utilization and demand forecasts so you can staff and train your teams accordingly. At the same time, you have to deal with multiple billing scenarios since your projects range from fixed bid, milestone driven, or time and material. Not to mention keeping a good handle on your resource pool, both full time staff, part timers, and your consultants, the skills they have acquired, their experience, general interests and preferences, and availability.
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professional services, psa, top 10 psa vendors, business software.com
    
Business Software
Published By: CA Technologies     Published Date: Jul 20, 2017
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
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CA Technologies
Published By: Carbonite     Published Date: Oct 12, 2017
Carbonite provides data protection solutions for businesses and the IT professionals who serve them. Our product suite provides a full complement of backup, disaster recovery, and high availability solutions for any size business in any location around the world, all supported by a state-of-the-art global infrastructure.
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draas, data recovery, recovery capability, cloud support, infrastructure
    
Carbonite
Published By: Carbonite     Published Date: Apr 09, 2018
The core technology behind Disaster Recovery as a Service (DRaaS) has evolved for decades. More recently, DRaaS has linked to the cloud, and finally hit its stride. Today it can provide unprecedented availability options to companies who don’t have secondary data centers dedicated to business continuity. Before now, only IT teams with additional IT budget, staff and geographic locations could effectively hedge against downtime, and disasters. But today’s DRaaS means that businesses of all sizes have the peace of mind that comes with knowing a replica of their data and systems is hosted at a remote site that they can fail over to—without bearing any of the infrastructure costs or maintenance responsibilities. All infrastructure and maintenance is the responsibility of the DRaaS provider. And the technology ensures that a replica is not only available, but always current and immediately available. This attractive value proposition led Gartner to predict that global DRaaS revenue will rea
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Carbonite
Published By: Cisco     Published Date: Nov 17, 2015
In today’s global economy, innovation matters. For teams to innovate rapidly and with great frequency, they must be able to clearly communicate and closely collaborate. Miscommunication, misunderstanding and misinterpretation only leads to costly errors, bottlenecked business processes and market misfires. Most of these issues are avoidable. A convergence of low-cost but high-quality technology and a highly competitive business environment is making video collaboration a channel of choice for today’s information workers and decision makers. The availability of relatively low-cost technology—including high-quality video conferencing equipment, high-bandwidth networks and easy-to-use applications and tools—is bringing video collaboration within reach of today’s workforce. The impact on innovation and productivity—as well as critical business processes, from customer service to problem-solving—is only just starting to be felt.
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cisco, forbes insights, video conferencing, productivity, collaboration
    
Cisco
Published By: CloudEndure     Published Date: Mar 23, 2016
In January 2016, 141 professionals — directors, CIOs and managers of large, small and mid-sized companies — were surveyed for a comprehensive disaster recovery (DR) survey. The results of this survey reveal some important truths about DR, backup, availability goals, downtime costs, and responses. For instance, did you know the top risk to system availability continues to be human error? This benchmark survey report reviews the challenges and best practices of companies using or looking to implement DR solutions. Read this report to compare your DR experiences with those of your peers.
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cloudendure, disaster recovery, best practices, disaster recovery survey
    
CloudEndure
Published By: CloudEndure     Published Date: Mar 23, 2016
While a public cloud provides an easy and scalable way to manage and deploy your app or website, you also need to have a contingency plan for business continuity and disaster recovery. Often overlooked on Amazon Web Services (AWS), an extremely effective cloud disaster recovery (DR) strategy is to spread the application stack across regions versus availability zones. This eBook provides a guide for planning and implementing a robust cross-region cloud disaster recovery (CDR) plan for business continuity and critical application uptime on AWS-based applications.
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cloudendure, aws, cloud disaster recovery plan, disaster recovery, cloud
    
CloudEndure
Published By: Compass Datacenters     Published Date: Aug 12, 2015
A high percentage of today’s data centers use water-based cooling methods to keep them from becoming the equivalent of a Hopi sweatbox in the desert. When you’re planning a new data center you may want to consider the impact of the weather and water availability on your decision.
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compass datacenters, power and cooling, data center cooling, water cooling, data center cost
    
Compass Datacenters
Published By: DataCore     Published Date: Jun 06, 2019
More than 54% of companies have experienced a downtime event that lasted more than 8 hours – one full work day – in the past 5 years. And the risk of major disruptions to business continuity practices looms ever larger – primarily due to the troubling dependencies on the location, topology and suppliers of data storage. Download this infographic and see how you can preserve proven Business Continuity practices despite inevitable changes to your data storage infrastructure.
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business continuity, disaster recovery, data protection, software defined storage, virtualization, storage, downtime, high availability, replication, storage infrastructure
    
DataCore
Published By: DataCore     Published Date: Jun 06, 2019
With so many moving pieces involved in business continuity and disaster recovery planning, anticipating the downstream impact of new SAN arrays, hyperconverged systems, and disaster recovery site relocation is increasingly more difficult. Learn how DataCore™ SDS services help you adapt your safeguards accordingly in the face of these common initiatives and business challenges: - Storage Array Replacement - Mergers and Acquisitions - Cloud Replication - Hyperconverged Infrastructure - Multi-Site Metro Cluster
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business continuity, disaster recovery, data protection, software defined storage, virtualization, storage, downtime, high availability, replication, storage infrastructure, cloud, hyperconverged
    
DataCore
Published By: DataCore     Published Date: Jun 06, 2019
Nothing in Business Continuity circles ranks higher in importance than risk reduction. Yet the risk of major disruptions to business continuity practices looms ever larger today, mostly due to the troubling dependencies on the location, topology and suppliers of data storage. Get insights on how to avoid spending time and money reinventing BC/DR plans every time your storage infrastructure changes.
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business continuity, disaster recovery, data protection, software defined storage, virtualization, storage, downtime, high availability, replication, storage infrastructure
    
DataCore
Published By: Datastax     Published Date: Apr 04, 2017
For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution.
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database, cloud, applications, endpoint, datastax
    
Datastax
Published By: Datastax     Published Date: May 14, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
Published By: Datastax     Published Date: Aug 03, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
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