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Published By: Trillium Software     Published Date: May 19, 2011
Effective CRM demands a single, complete, accurate view of customer information including purchasing history, product interest, and support interactions. Enterprises require a solution to discover data issues, correct and standardize, and maintain data accuracy and consistency.
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trillium software, single customer view, data quality, crm, customer relationship management, high-quality data, erp, mdm
    
Trillium Software
Published By: TriNet     Published Date: Jul 28, 2015
This white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.
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human capital plan, talent development, human capital issues, customer experience improvement, employee training management, employee retention, customer recommendation, customer impressions
    
TriNet
Published By: TriNet     Published Date: Nov 08, 2017
This white paper discusses the mot critical compliance concerns for small and midsize businesses, from potential workplace litigation issues and benefit regulation mistakes to lack of HR expertise within the company and onboarding errors. Solutions are offered as well.
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TriNet
Published By: Tripp Lite     Published Date: Mar 02, 2015
VoIP is rapidly becoming the standard for voice communications in business, government, education, government and healthcare. It offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, teleconferencing and other advanced features. The transition to VoIP presents a number of challenges like the need to install new equipment in the MDF and the IDFs dispersed throughout your organization's network/telecom wiring closets. Typical closet designs can't handle the increased wattage and heat output of the PoE switches used to power IP phones. In this white paper you'll learn: • The basics of VoIP migration and implementation • What issues to consider when upgrading network/telecom wiring closets for VoIP • What cost-effective solutions are available to power and protect a VoIP network wiring closet
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voice traffic, teleconferencing, messaging, mobility, network, platforms, communication, voip
    
Tripp Lite
Published By: Tripp Lite     Published Date: May 31, 2016
This White Paper will: • Outline the challenges of cooling evolving IT infrastructure • Explain close-coupled cooling, available solutions, and the advantages compared to conventional perimeter systems • Recommend a plan of action to identify and solve cooling issues in your environment
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tripp lite, close coupled it cooling solutions, best practices, data centers, it infrastructure, rack cooling, spot cooling, network cooling
    
Tripp Lite
Published By: Tripwire     Published Date: Jul 05, 2007
Find out about the requirements and issues addressed in corporate governance Bill 198, Canada's version of Sarbanes-Oxley, for internal controls for technology and how IT configuration auditing brings compliance.
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sox, sarbanes-oxley, bill 198, canada, canadian financial, canadian sox, financial controls, compliance
    
Tripwire
Published By: Tripwire     Published Date: Jun 30, 2009
Understand the issues addressed by the new international banking standard known as the Basel Committee on Banking Supervision (BCBS or Basel II), and find out how Tripwire can help meet all requirements of Basel II compliance even before it becomes a worldwide banking regulation.
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tripwire, basel ii, compliance, banking, standard, committee bcbs, banking supervision, supervision
    
Tripwire
Published By: Trusted Network Tech     Published Date: Nov 06, 2006
This paper addresses several issues organizations should consider when analyzing the efficacy and costs of NAC solutions and looks at a complementary alternative technology based on TNT’s Identity™, which helps address and overcome some limitations of NAC solutions.
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access control, nac, network, identity management, network access control, security, internet security, trusted network tech
    
Trusted Network Tech
Published By: Tsavo Agency     Published Date: Oct 29, 2009
Businesses managers and website owners today need to have some basic Search Engine Optimization (SEO) knowledge whether they work with an internal SEO team or hire an SEO agency to get top Search Engines rankings. Based on years experience optimizing websites for search engines, we have put together a list of the most problematic and common on page SEO issues. Find out if your site is suffering from any of these on page SEO issues.
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tsavo, traffic, conversions, seo, search marketing, keywords, rich content, optimizing
    
Tsavo Agency
Published By: TSFactory     Published Date: Jan 29, 2007
In lieu of Sarbanes-Oxley, HIPAA, and other regulations, one of the main concerns in the IT industry today is security. In this white paper, we take a deeper look at the security concerns, the available solutions, their drawbacks, and a new complementary way of addressing today's security issues.
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auditing, windows, compliance, tsfactory, sarbanes-oxley, sox, audit, ts factory
    
TSFactory
Published By: ttec     Published Date: Jul 24, 2019
By the time most customers reach a human employee with a question, chances are they have already researched online or tried to self-serve. This means employee transformation is required to develop more sophisticated employees in the age of automation to solve more advanced customer issues. Because front-line jobs are becoming more complex, employees need to be tactical, technical, and ready to emotionally handle these new types of interactions. Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning and technology to create more sophisticated employees. Below are some key highlights from the discussion.
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ttec
Published By: ttec     Published Date: Jul 24, 2019
The pace of automation in the contact center is accelerating as it moves from IVR and routing to artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care. Simple, repetitive tasks don’t need a person to do them anymore. Chatbots and self-service knowledgebases put the control in customers’ hands to resolve their own issues quickly. Information from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI and ML to improve their business.
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ttec
Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: ttec     Published Date: Oct 16, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centre and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact centre associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: UL EduNeering     Published Date: Jul 05, 2012
This paper summarizes the results of a quantitative benchmarking survey to over 200 Life Science organizations. The study identifies the key compliance and performance improvement training topics they had addressed in 2011 along with key issues for 2012.
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fda, gmp, gcp, gxp, cms, osha, qsr, 21 cfr part 11
    
UL EduNeering
Published By: UNIT4 CODA     Published Date: Jul 13, 2011
This white paper features insight from about the issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution.
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unit4 coda, coda financials, erp, enterprise resource planning, financial software, best-of-class systems strategy
    
UNIT4 CODA
Published By: US Bank     Published Date: Nov 09, 2016
Download this white paper to learn more about the 4 key issues causing potential conflicts when it comes to expense management and how leading organizations are bringing them into balance.
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expense management, expense management automation, us bank, employee satisfaction, employee retention, employee connectivity, data security, employee rewards
    
US Bank
Published By: Veeam '18     Published Date: May 01, 2019
Downtime & Data Loss are Business Problems, not IT Issues Data protection and backup are often among the least appreciated aspects of IT, both in terms of budget and the perception of creating “business value” for the broader organization. Arguably, data protection and backup aren’t always respected even when compared to other facets of IT — until something fails, breaks, is overwritten, or corrupted accidentally or on purpose.
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Veeam '18
Published By: Venafi     Published Date: Mar 04, 2015
This technical case study addressing key and certificate security issues is designed for security conscious enterprises to understand real-life attack scenarios that threaten their businesses in today’s world. This white paper demonstrates a recent attack that used cryptographic keys and digital certificates as well as guidance on how to protect certificates and keys and quickly discover and remediate breaches. This paper should be read by more technical IT security staff who are interested in detailed attack methods and remediation tactics. The executive summary is intented for IT Security leaders (CISOs and their direct reports) and addresses the proof-of-concept attack impacts on the business. The attack scenario described in this technical white paper is based on a reproduction of a real-world attack in a Raxis test environment that simulated an enterprise security infrastructure.
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venafi, ssh keys, vpn credentials, digital certificates
    
Venafi
Published By: Venafi     Published Date: Mar 26, 2015
This technical case study addressing key and certificate security issues is designed for security conscious enterprises to understand real-life attack scenarios that threaten their businesses in today’s world. This white paper demonstrates a recent attack that used cryptographic keys and digital certificates as well as guidance on how to protect certificates and keys and quickly discover and remediate breaches. This paper should be read by more technical IT security sta? who are interested in detailed attack methods and remediation tactics. The executive summary is intended for IT Security leaders (CISOs and their direct reports) and addresses the proof-of-concept attack impacts on the business.
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secutiry, certificates, keys, security attacks, business
    
Venafi
Published By: Venafi     Published Date: Mar 26, 2015
Public key infrastructure (PKI) is the foundation of today’s enterprise security. But most PKI lacks central visibility, consistent processes, and refresh progress validation. This leads to errors and missed system updates that result in policy violations and costly business interruptions. You can solve these issues with a PKI refresh that delivers automated key and certificate security and management.
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pki refresh, public key infrastructure, system errors, system updates, automated key securit, certificate security
    
Venafi
Published By: VeriSign, Inc.     Published Date: Aug 03, 2011
The goal of this white paper is to help enterprises make pragmatic decisions about where and when to use cloud solutions by outlining specific issues that enterprises should raise with hosting providers before selecting a vendor, and by highlighting the ways in which SSL from a trusted certificate authority can help enterprises conduct business in the cloud with confidence.
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verisign, cloud hosting provider, ssl certificates, secure sockets layer, cloud computing, data recovery, business continuity, data access
    
VeriSign, Inc.
Published By: Veritas     Published Date: Oct 03, 2016
A study, conducted by research firm Vanson Bourne, covering some 2,550 respondents across 22 countries, looks at the issues surrounding the phenomenon of the Databerg and uncovers how organizations throughout the globe are on track to waste more than $3.3tn by 2020. This report is a must-read for IT executives.
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Veritas
Published By: Viavi Solutions     Published Date: Jun 30, 2014
Look at the Graph, Find the Code and Boom – You’re Solving Problems. Identifying and understanding common HTTP status codes can go a long way in troubleshooting complex web application issues.
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network instruments, http, troubleshooting, http status codes, web applications
    
Viavi Solutions
Published By: Viavi Solutions     Published Date: Jun 30, 2014
The City of Jacksonville put their hunch to work and not only solved a mystery, but found a new and innovative use for a popular UC solution that saved them $30,000.
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network instruments, uc solution, network, network issues
    
Viavi Solutions
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