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Published By: VMware SD-WAN by VeloCloud     Published Date: May 21, 2019
For many organizations, the wide area network (WAN) infrastructure that connects an enterprise’s remote and branch offices has not changed for decades. Over the years, organizations consolidated many regional data centers into a few highly available data center locations which meant that remote locations had to connect to centralized applications over WANs and all internet traffic went through these data centers as well. This introduced bandwidth constraints and latency issues. The development in WAN optimization provided incremental and measurable improvement in WAN performance and provided some bandwidth cost containment. However, that technology typically was only deployed at the most problematic sites that struggled to achieve acceptable levels of performance and user experience. It did not solve all the issues with WAN connectivity. WAN infrastructure planning was limited to increases in capacity that were met by provisioning additional carrier MPLS (multiprotocol label switching)
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VMware SD-WAN by VeloCloud
Published By: WebEx     Published Date: Apr 02, 2009
This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. We identify and analyze these challenges, and examine how organizations are leveraging people, processes, technology, and knowledge to address these issues successfully. In addition, beginning in the Executive Summary and continuing throughout the report, we raise questions about troubling trends and offer a new model for overcoming the problematic issues related to the field of sales.
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webex, sales performance optimization, crm, sales force demographics, sell cycle analysis, detailed performance assessment, change analysis, sales knowledge management, skm, business-to-business, b2b, b2c, sales performance optimization
    
WebEx
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction
    
WebEx Communications
Published By: WebEx.     Published Date: Apr 03, 2009
This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. We identify and analyze these challenges, and examine how organizations are leveraging people, processes, technology, and knowledge to address these issues successfully. In addition, beginning in the Executive Summary and continuing throughout the report, we raise questions about troubling trends and offer a new model for overcoming the problematic issues related to the field of sales.
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webex, sales performance optimization, crm, sales force demographics, sell cycle analysis, detailed performance assessment, change analysis, sales knowledge management, skm, business-to-business, b2b, b2c, sales performance optimization
    
WebEx.
Published By: Webroot     Published Date: Nov 02, 2012
This paper looks at this problem and how Webroot, by going back to the drawing board on counering malware threats, is revolutionizing endpoint protection and solving the issues that hinder existing endpoint security solutions.
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antivirus protection, endpoint protection, endpoint security, malware
    
Webroot
Published By: Webroot     Published Date: Nov 02, 2012
This short paper looks at this situation and suggests how by replacing traditional AV with next generation cloud-based endpoint protection you will solve many of the issues surrounding your highly distributed mobile workforce.
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mobility, endpoint security, it security, endpoint protection, mobile workforce, high mobility
    
Webroot
Published By: Webroot     Published Date: Sep 14, 2012
A free tool that provides the fastest, most comprehensive diagnostic report to help IT Managers identify where system issues exist.
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system analyzer, security, improving performance, system scan, security threats, it management, av protection, webroot, threat protection, threat scan, threat
    
Webroot
Published By: Webroot UK     Published Date: Nov 11, 2009
This white paper discusses key issues around encryption for both email and file transfer systems, some of the leading statutes that require sensitive content to be encrypted, and suggestions for moving forward with encryption. This white paper also briefly discusses Webroot Software, the sponsor of this white paper, and their relevant offerings.
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webroot, encrypted email, file transfer encryption, email server, content interception, tls, transport layer security, openpgp, s/mime, policy-based encryption, archiving, virus scanning
    
Webroot UK
Published By: Webroot UK     Published Date: Sep 25, 2013
Mobile applications are providing exciting new business opportunities for service providers and technology companies. Innovative firms are thriving by offering apps in app stores and app markets, by supporting apps with mobile services and infrastructure, and by managing apps through mobile device management (MDM) and mobile application management (MAM) products. Enterprises are providing mobile apps to their employees and customers through corporate app catalogs. But these business opportunities could be jeopardized by information security issues.
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webroot, app reputation, app, mobile app, mam, enterprise mobile apps, app markets, mobile viruses
    
Webroot UK
Published By: Wheelhouse     Published Date: Aug 13, 2013
There are lots of possible reasons you might want to switch to a new phone system. The old one might cost too much or be too troublesome to operate and maintain. It might not be flexible enough. It might not be reliable enough. Or it just might not have the kinds of features and capabilities that you need in today’s competitive business climate. But even the thought of switching can be intimidating. There is an enormous number of factors to consider. They have to do with cost, features, technical complexity and other issues. And the impact of each factor varies depending on what kind of system you’re changing from. In short, when it comes to switching phone systems, nothing is simple or straightforward.
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phone systems, wheelhouse, idg
    
Wheelhouse
Published By: Workday     Published Date: Mar 26, 2019
The year 2017 will be pivotal for technology in higher education. Are you up to speed on the latest trends and issues? Watch the webinar “On the Leading Edge of Higher Education Innovation: A CIO’s Perspective” for key insights and observations to benefit your institution throughout the year and beyond.
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key insights, observations, technology, higher education
    
Workday
Published By: Workforce Software     Published Date: Apr 03, 2012
Employers have seen employment laws change at a breakneck pace over the last few years - a trend sure to continue in 2012. We've asked our Director of Compliance and attorney-at-law Paul Kramer to help us navigate through a slew of recent (and coming) regulatory changes.
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human resources, hr management, legal issues, labor laws, compliance laws, employee rights, workforce software
    
Workforce Software
Published By: Workforce Software     Published Date: May 26, 2015
Inform your HR and labor practices with this list of issues to watch, compiled and analyzed by WorkForce Software’s Director of Compliance. Honing in on U.S. wage, hour, and absence regulations, this paper runs the gamut of compliance factors, including: • Legislative developments • Key court decisions • Enforcement actions • Common employer mistakes • Emerging trends
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labor practices, hr practices, compliance, compliance update
    
Workforce Software
Published By: Workforce Software     Published Date: Nov 23, 2015
In order to see the most benefit, organizations must lead with workforce management and they must do so with an eye toward three key issues: Ease-of-use and user adoption Specialization versus standardization Business alignment This paper will explore all three of these areas, and how organizations are leveraging the deep capabilities of modern workforce management technology as the first step of their HCM transformation.
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workforce management technology, business alignment, workforce management software
    
Workforce Software
Published By: Workfront     Published Date: Jan 22, 2015
Does your team have enough time in the day? Is productivity difficult to define? Download this ebook to learn how to be more efficient as a team. In today’s fast-paced marketing environment, you are constantly being asked to increase productivity, report on what you’re working on, when it’ll be done and what’s next. At the same time there are frequent interruptions and new work requests while you’re juggling multiple tasks for multiple campaigns in various stages of completion. Sound familiar? Check out this ebook to learn about the top 10 productivity problems marketing teams face and strategies for how to solve them. Learn how to: • Manage interruptions effectively • Streamline approval processes • Efficiently juggle multiple work requests • Know resource availability to plan future work without overcommitting • Provide work measurement and accountability without breaking a sweat Get the ebook today!
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productivity issues, marketing environment, increase productivity, team efficiency
    
Workfront
Published By: Workfront     Published Date: May 01, 2015
This ebook will help you turn the illusion of productivity into your marketing team’s reality.
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illusion of productivity, creative services, productivity problems, conquer productivity issues
    
Workfront
Published By: Wyng     Published Date: Jan 13, 2016
The explosion of User Generated Content, or UGC, has drastically shifted the way people interact with brands. And as brands turn to UGC in place of their brand produced content, there are new risks that come with the rewards. To help mitigate these potential legal issues, we have developed a guide with everything you need to know about rights management.
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Wyng
Published By: XO Communications     Published Date: Apr 13, 2015
Enterprise communications is at a critical juncture. Employees require the very best mobility and collaboration tools while IT struggles with tight budgets and lean staffing. Read this paper to learn about these looming challenges and how hosted PBX with Unified Communications can help you address these issues, paving the way for better enterprise communications.
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XO Communications
Published By: XO Communications     Published Date: Apr 14, 2015
Enterprise communications is at a critical juncture. Employees require the very best mobility and collaboration tools while IT struggles with tight budgets and lean staffing. Read this paper to learn about these looming challenges and how hosted PBX with Unified Communications can help you address these issues, paving the way for better enterprise communications.
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XO Communications
Published By: XpertHR     Published Date: Aug 02, 2018
When it comes to managing the risk of sexual harassment claims, today’s headlines and news stories make it abundantly clear that it’s not just what you’re doing today that may create risk—but what you’ve done, or haven’t done, in the past. XpertHR’s recent Sexual Harassment Survey revealed a wide range of responses from employers hoping to tackle the issue in 2018. New and vastly varying federal and state laws challenge HR professionals to remain on top of regulatory requirements related to policies, training and other compliance issues. XpertHR’s webinar, “Coming Soon: 50 States, 50 Sexual Harassment Training Laws,” will help you ensure you’re prepared, compliant and poised to act appropriately amid a growing number of regulations and continually emerging claims. Get tips from expert attorneys who will help you get up-to-date on: ? New training requirements for private sector employers in New York and varying requirements in other states ? Why high-quality harassment training i
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sexual harassment, compliance training, #metoo, harassment training, harassment claim, compliance, harassment, employee management
    
XpertHR
Published By: XpertHR     Published Date: Nov 13, 2018
As 2018 comes to a close, it is critical to ensure that your organization—and more specifically, your employee handbook—is compliant with the latest legal developments on the federal, state and local levels. Whether it’s a new state law or an amendment to an existing local law, as an employer, you must determine whether a new or amended law affects your handbook and workplace policies and what revisions are necessary. For example, does a new statewide lactation accommodation law prompt the addition of a new policy to the employee handbook? Here are some of the top issues you should be aware of for 2019 when updating your handbook: 1. Equal Employment Opportunity (EEO) 2. Leaves of Absence and Time Off 3. Equal Pay and Wage Discrimination And more… {Get the guide}
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handbooks, employee handbooks, compliance, policies, work rules, 2019 trends, eeo, leave management, paid sick, reasonable accommodations, equal pay, wage discrimination, time-off, pto, e-cigarettes, safe driving laws, workplace violence
    
XpertHR
Published By: YouSendIt     Published Date: Oct 26, 2011
Mail server management is a balancing act between server performance and user satisfaction. In this white paper from Osterman Research, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based file sharing solution into your Microsoft Exchange migration. In addition, learn why integration plays a key role, and how choosing a solution that works seamlessly with Outlook can support how users want to communicate, while reducing the burden on IT. The Osterman white paper is offered courtesy of YouSendIt, the first business content collaboration service to offer an integrated approach for sending, sharing and signing documents online. Download the white paper.
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yousendit, technology, email, exchange, windows. osterman research
    
YouSendIt
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
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