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Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: AccelOps     Published Date: Jan 08, 2014
Use real-time analytics and correlation for efficient root-cause analysis in your data center. Learn more about how AccelOps can help your company in our latest white paper.
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accelops, application performance, network, data, data center, network monitoring, cloud, infrastructure, open source, security management, virtualization, wireless, server
    
AccelOps
Published By: AMD     Published Date: Jul 20, 2012
Business agility can be defined as a company's ability to respond to changes in business conditions quickly enough to benefit from them.
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amd, dell, microsoft, it administrators, virtualization, agile business execution, virtual server performance, data migration, data management, data center, scalability, system management, provisioning, configuration, monitoring, alerting, poweredge, hyper v, amd opteron
    
AMD
Published By: Aternity     Published Date: Dec 30, 2011
Many enterprises have developed sophisticated Application Performance Management (APM) capabilities only to find that many of the techniques that work in the data center won't work in the cloud. The cloud turns the idea of locating and predicting performance problems across cloud applications on its head.
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aternity, technology, end user experience, cloud applications, cloud computing
    
Aternity
Published By: Avi Networks     Published Date: Mar 07, 2018
"Maximizing Operational Efficiency and Application Performance in VMware-Based Data Center Some of the most common challenges in VMware-based virtual data center environments include: - Lack of visibility into applications and end-user experience - Complex and error-prone operations - High capital and operational costs Review our solution brief to learn how the Avi Controller, the industry’s first solution that integrates application delivery with real-time analytics, is able to solve these challenges."
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Avi Networks
Published By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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AWS
Published By: Blue Coat Systems     Published Date: Jul 05, 2011
A new generation of WAN optimization solutions can help network managers optimize consolidated data architectures internally, but also harness the power of the internet to reshape the way businesses leverage new technologies.
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blue coat, wan optimization, secure web gateway, application performance monitoring, cindy borovick, virtualization, idc, server, data center
    
Blue Coat Systems
Published By: BMC ESM     Published Date: Aug 20, 2009
See the highlights of BMC’s Application Performance and Analytics; a predictive, resourceful and intelligent solution that empowers IT Operations to reduce mean time to repair (MTTR), avoid problems with early warning, find problems faster using fewer resources, ensure applications meet business requirements and put the right person on the right problem, every time.
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bmc, application performance and analytics, it operations, mttr, mean time to repair, data center
    
BMC ESM
Published By: Broadsoft     Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center. • If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance. • If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
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Broadsoft
Published By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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Broadsoft
Published By: CA Technologies     Published Date: Aug 19, 2014
As demands on the data center increase, IT and facilities departments need to be able to increase and sustain high availability, maximize efficiency and minimize costs. Data Center Infrastructure Management (DCIM) provides an integrated platform for monitoring and measuring consumption, capacity and performance of both IT and facilities resources in the data center.
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ca technologies, dcim, data center, data center operations, infrastructure
    
CA Technologies
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
SDx Central host a webcast to look at troubleshooting top-down application performance in Cisco SDWAN networks as well as assessing impact to application bottoms- up in a Cisco ACI data Center. Featuring: Jeremy Rossbach, Sr. Product Marketing Manager, CA Technologies Jason Normandin, Sr Principal Manager, CA Technologies Jessica Lyons Hardcastle, Senior Editor, SDx Central
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 14, 2018
SDx Central host a webcast to look at troubleshooting top-down application performance in Cisco SDWAN networks as well as assessing impact to application bottoms-up in a Cisco ACI data Center. Featuring: Jeremy Rossbach, Sr. Product Marketing Manager, CA Technologies Jason Normandin, Sr Principal Manager, CA Technologies Jessica Lyons Hardcastle, Senior Editor, SDx Central
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CA Technologies EMEA
Published By: CDW     Published Date: Sep 10, 2014
Enterprise-critical applications—those which drive the core of an organization—require the highest availability infrastructure to support the most stringent service levels. EMC meets this need with a high performing, functionally capable, and competitively priced high-end networked storage system—the EMC® Symmetrix® VMAX® 20K system with the Enginuity™ operating environment. The VMAX 20K scale-out architecture helps organizations exceed the performance and capacity demands of hyper-consolidation, cloud deployments, and all-virtual Software Defined Data Centers (SDDCs), while simplifying the costs of data management.
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CDW
Published By: CDW     Published Date: Apr 04, 2016
Open Compute has had a significant impact on the thinking about data center design. Until now, the focus has been on systems at the rack level, leaving unanswered questions about the power infrastructure upstream of the rack. In this paper, we address critical questions about the implications of Open Compute on the upstream power infrastructure, including redundancy, availability, and flexibility. We introduce simplified reference designs that support OCP and provide a capital cost analysis to compare traditional and OCP-based designs. We also present an online TradeOff Tool that allows data center decision makers to better understand the cost differences and cost drivers to various architectures.
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data, application performance, data protection, performance optimization, data center, infrastructure management
    
CDW
Published By: CDW     Published Date: Sep 21, 2015
Years of IT infrastructure advancements have helped to drive out vast amounts of costs within the datacenter. Technologies like server and storage virtualization, data deduplication, and flash-based storage systems (to name just a few) have contributed to improvements of utilization rates, performance, and resiliency for most organizations. Unfortunately, organizations still struggle with deeply rooted operational inefficiencies related to IT departments with silos of technology and expertise that lead to higher complexity, limited scalability, and suboptimal levels of agility. The recent tectonic shifts caused by the rise of 3rd Platform applications that focus on social, mobile, cloud, and big data environments have amplified the pains associated with these structural inefficiencies.
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quantify, infrastructure, performance, resiliency, data deduplication, datacenter, virtualization
    
CDW
Published By: CDW - APC     Published Date: Apr 07, 2016
Open Compute has had a significant impact on the thinking about data center design. Until now, the focus has been on systems at the rack level, leaving unanswered questions about the power infrastructure upstream of the rack. In this paper, we address critical questions about the implications of Open Compute on the upstream power infrastructure, including redundancy, availability, and flexibility. We introduce simplified reference designs that support OCP and provide a capital cost analysis to compare traditional and OCP-based designs. We also present an online TradeOff Tool that allows data center decision makers to better understand the cost differences and cost drivers to various architectures.
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data, application performance, data protection, performance optimization, data center, infrastructure management
    
CDW - APC
Published By: Cisco     Published Date: Apr 10, 2015
Data center administrators face a significant challenge: They need to secure the data center without compromising the performance and functionality that new data center environments enable. Many are looking to secure the data center using solutions designed for the Internet edge, but these solutions are not enough. The data center has unique requirements around provisioning, performance, virtualization, applications, and traffic that Internet-edge security devices are simply not designed to address.
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security, data center, performance, virtualization, application, internet, functionality
    
Cisco
Published By: Cisco     Published Date: May 14, 2015
Data center administrators face a significant challenge: They need to secure the data center without compromising the performance and functionality that new data center environments enable. Many are looking to secure the data center using solutions designed for the Internet edge, but these solutions are not enough. The data center has unique requirements around provisioning, performance, virtualization, applications, and traffic that Internet-edge security devices are simply not designed to address.
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Cisco
Published By: Cisco     Published Date: Sep 15, 2015
New business demands and technology trends are changing the role of IT and introducing new challenges to application availability that yesterday’s data centers were not designed to address. By upgrading to Cisco Nexus® switches—purpose-built for today’s data center needs—you can: ? Increase performance and scalability to meet the demands of virtualization, cloud computing, and modern enterprise applications ? Radically simplify management and operations ? Quickly adapt infrastructure to align the data center network with the needs of your business applications, today and in the future
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applications, systems integration, cloud, development
    
Cisco
Published By: Cisco     Published Date: Sep 15, 2015
Walk past your data center, and you might hear a soft, plaintive call: “Feed me, feed me…” It is not your engineers demanding more pizza. It is your servers and applications. And the call is growing louder. Mobile and virtualized workloads, cloud applications, big data, heterogeneous devices: they are all growing in your business, demanding previously unimagined capacity and performance from your servers and data center fabric. And that demand is not slacking. Your employees, applications, and competitive advantage increasingly depend on it. Those servers and applications need to be fed. And if you have not started planning for 40 gigabits per second (Gbps) to the server rack, you will need to soon.
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applications, systems integration, cloud, development
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Mobile and virtualized workloads, cloud applications, big data, heterogeneous devices: they are all growing in your business, demanding previously unimagined capacity and performance from your servers and data center fabric. And that demand is not slacking. Your employees, applications, and competitive advantage increasingly depend on it. Those servers and applications need to be fed. And if you have not started planning for 40 gigabits per second (Gbps) to the server rack, you will need to soon.
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
This document discusses the hardware architecture of the new switch platforms in the Cisco Nexus® 9000 Series Switches product family: in particular, the Cisco Nexus 9200 platform switches. The Cisco Nexus 9200 platform is a new extension of the Cisco Nexus 9000 Series. The platform uses a compact fixed-switch form factor and operates in the NX-OS mode, based on Cisco NX-OS Software. Built with next-generation Cisco application-specific circuits (ASICs), the Cisco Nexus 9200 platform brings high-performance and high-density 25, 50, and 100 Gigabit Ethernet connectivity to data center networks, providing industry-leading performance, power efficiency, and capabilities in compact fixed-form-factor switches.
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
The data center infrastructure is central to the overall IT architecture. It is where most business-critical applications are hosted and various types of services are provided to the business. Proper planning of the data center infrastructure design is critical, and performance, resiliency, and scalability need to be carefully considered. Another important aspect of the data center design is the flexibility to quickly deploy and support new services. Designing a flexible architecture that can support new applications in a short time frame can result in a significant competitive advantage. The basic data center network design is based on a proven layered approach that has been tested and improved over the past several years in some of the largest data center implementations in the world. The layered approach is the foundation of a data center design that seeks to improve scalability, performance, flexibility, resiliency, and maintenance.
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Cisco
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