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Published By: CA SM     Published Date: Jun 02, 2008
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
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ca sm, ca service management, service management, telecom, business management, asset management, business integration, convergence
    
CA SM
Published By: CA SM     Published Date: Jun 02, 2008
According to industry experts, organizations that systematically manage the life cycle of their IT assets will reduce the cost per asset by as much as 30% in the first year alone. Yet today, many organizations have little or no insight into exactly what assets they own, let alone how they can optimize assets throughout their life cycle, from requisition to disposal. The same holds true for major IT investments.
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ca service management, ca sm, asset management, it asset management, it management
    
CA SM
Published By: IBM     Published Date: May 30, 2008
View to this webcast and learn how Memorial Health System, a 500-bed hospital system in Colorado Springs, Colorado, has recently implemented a portal strategy based on IBM WebSphere Portal and Lotus Web Content Management that allows them to quickly and securely provide online capabilities for their external and internal user constituencies.
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hospital, portal, corporate portal, collaboration, ibm, websphere, ibm ep, ep campaign
    
IBM
Published By: IBM     Published Date: May 30, 2008
The productivity and bottom line of most businesses have benefited greatly from the increasing pace and pervasiveness of technological support. In the process, the community that characterizes and supports businesses of all sizes has been given short shrift. In this Clipper Group paper, read about IBM Lotus connections, the tool that will help your team to collaborate as efficiently as possible.
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ibm, ep campaign, ibm ep, productivity, lotus, lotus connections, desktop management, collaboration
    
IBM
Published By: IBM     Published Date: May 30, 2008
In the age of Web 2.0, Internet users are rewriting the rules of social interaction, using blogs, forums, and social bookmarking for sharing information and sustaining relationships across borders. This IBM white paper looks at how organizations can achieve tangible business benefits through embracing these technologies.
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ibm, collaboration, ibm ep, ep campaign, ibm
    
IBM
Published By: IBM     Published Date: May 29, 2008
The lack of trusted information - information that is accurate, timely and relevant - is on the minds of CEOs and senior executives around the world. The cost and complexity of managing increasing volumes of data and content, combined with the need to provide trusted information to every user for every transaction, is driving CIOs to rethink their approach to information delivery.
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information management, data management, best practices, ibm, ibm li, li campaign, leveraging information
    
IBM
Published By: IBM     Published Date: May 29, 2008
IBM Multiform Master Data Management manages master data domains - customers, accounts, products - that have significant impact on the most important business processes and realize the promise of Service Oriented Architecture (SOA). IBM is the only vendor that delivers an integrated MDM product with significant out-of-the-box functionality for each MDM usage style - collaborative, operational and analytical - across multiple data domains, thereby managing the complete data lifecycle.
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data management, mdm, data lifecycle, master data management
    
IBM
Published By: Epicor     Published Date: May 28, 2008
This paper from Ventana Research describes lean manufacturing and how it can be applied to supply chain management.
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lean, lean methods, bpm, business process management, erp, enterprise resource planning, scm, supply chain, epicor
    
Epicor
Published By: Epicor     Published Date: May 28, 2008
Today’s supply chain is, of course, the primary processing mechanism of every manufacturing company. But it’s more than that: Its multifaceted, multicompany, multinational structure makes it the most complex management challenge found in any enterprise. Supply chain management no longer means just making sure that the right resources and the right materials move to the right place at the right time.
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scm, supply chain, epicor, lean, manufacturing, manufacturer, lean methods
    
Epicor
Published By: Epicor     Published Date: May 28, 2008
This white paper describes lean manufacturing and how it can be applied to supply chain management.
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erp, supply chain management, scm, epicor, enterprise resource planning, visibility, globalizing, ventana research, lean
    
Epicor
Published By: IEX     Published Date: May 27, 2008
Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
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call center management, customer service, workforce management, contact management, iex, contact center, call center
    
IEX
Published By: IEX     Published Date: May 27, 2008
Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
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call center management, customer service, workforce management, contact management, iex, contact center, call center
    
IEX
Published By: IEX     Published Date: May 27, 2008
As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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call center management, customer service, workforce management, contact management, iex, contact center, call center, performance management
    
IEX
Published By: RenderX     Published Date: May 27, 2008
If you're producing transactional customer communications such as statements, invoices, policy notifications, or shipping documents, you probably already have some of the basic elements you need to start using TransPromo to take your marketing campaigns to the next level. TransPromo advertising in a PDF, PostScript and AFP electronic and print format can easily be injected into your application with RenderX.
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transpromo, xml, xsl fo, pdf, postscript, afp, xep, direct advertising, pinpoint, xsl templates, memorystream, renderx
    
RenderX
Published By: Stratavia     Published Date: May 21, 2008
This white paper provides an overview of current challenges in the modern data center, the impact those challenges have on the business, and Stratavia’s approach to solving those problems.
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data center automation, stratavia, automation, dca, rba, run book automation, operational maturity, operational efficiency, process automation, data center standardization, decision automation, database automation, server provisioning, process automation
    
Stratavia
Published By: Stratavia     Published Date: May 21, 2008
This document provides an overview of data center consolidation methodologies, the general impact of each method, and how Stratavia’s Data Palette helps data center consolidation initiatives.
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data center consolidation, data center standardization, logical consolidation, data center rationalization, data center automation, stratavia, automation, dca, decision automation, database automation, database consolidation, server provisioning, server consolidation, process automation
    
Stratavia
Published By: Clickatell     Published Date: May 20, 2008
To attract and retain customers, financial institutions today must be able to provide customers with real-time, reliable information about their bank accounts and transactions, no matter where they are located. Anywhere access to actionable account information helps customers control their finances, fight fraud, and conduct their lives more efficiently.
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clickatell, location based services
    
Clickatell
Published By: Clickatell     Published Date: May 20, 2008
Communication is a profoundly human activity and the primary driving force behind all technological development. The secret of the mobile phone’s success lies not just in its simplicity, but also in its adaptability.  Download this white paper to learn more.
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clickatell, mobile marketing, sms marketing
    
Clickatell
Published By: CheetahMail     Published Date: May 19, 2008
This white paper provides a number of well-tested, organic methods for email acquisition – giving marketers actionable insight to attract and retain a loyal, profitable subscriber base. Download it now.
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cheetah mail, email acquisition, list building, email marketing, cheetah, cheetahmail, experian
    
CheetahMail
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
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customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: SAP     Published Date: May 15, 2008
Read this white paper by Don Tapscott and explore the criteria best-in-class hospitals use for selecting business intelligence solutions. Companies that learn to effectively harness the information generated by their IT systems will enjoy substantial productivity improvements.
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sap, business intelligence, healthcare sector, healthcare industry, bi applications, bi tools, inter-departmental processes
    
SAP
Published By: Quocirca     Published Date: May 14, 2008
The software as a service (SaaS) delivery model has matured to such an extent that there is now an on-demand component to most software applications, whether it is online help, automated updates or the main application engine. At the same time, many vendors are realizing that to provide a satisfactory end user experience, total reliance on a web browser is not always enough and a desktop component is often needed.
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saas, quocirca
    
Quocirca
Published By: Adaptive Growth     Published Date: May 14, 2008
Projects to implement ERP tend to be difficult, expensive and drawn-out. They are often full of painful surprises and overrun budgets and schedules that were extravagant in the first place. They fail entirely in an alarming number of cases.  Why this should be so is not immediately apparent. If we list, at a fairly high level, the tasks required to implement an ERP system in a company that’s already familiar with ERP practices, what we see is a significant but not daunting amount of work.
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erp, project management, adaptive growth
    
Adaptive Growth
Published By: UsedCisco.com     Published Date: May 14, 2008
An incredible array of organizations from both the public and private sector are buying pre-owned. These organizations include global public commercial enterprises, small businesses, ISP's, telecoms, non-profits, local and US government, military and educational institutions of all kinds. An overwhelming majority of the customers we've surveyed mention the same fact - they just didn't know pre-owned was a real, safe and viable option. In this guide, we'll present you with critical information you need to make the switch.
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pre-owned, used, cisco, usedcisco, used cisco, green, cost, usedcisco.com
    
UsedCisco.com
Published By: Infologisys     Published Date: May 14, 2008
Performance management is a subset of Performance Engineering, an emerging computer science practice which strives to build performance into the design and architecture of a system, prior to the onset of actual coding effort. Any technology which is measured can be managed easily. Find out how in this paper.
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infologisys
    
Infologisys
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