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Published By: Plantronics     Published Date: Oct 18, 2013
Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.
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plantronics, communications experience, smarter working, working off-site, productive virtual collaboration, f2f encounters, reduce attrition, optimal working environment, collaboration tools, unified communication, savi wireless range, wireless, new office technologies, high-definition voice, dispersed workforces, communicate through technology, effective collaboration
    
Plantronics
Published By: GoToWebinar     Published Date: Oct 08, 2013
What’s the one thing that could make webinars even better? Presenting in high-definition video. The benefits of using video in a webinar are numerous, some of which may even surprise you. This 1080 Group brief shares 7 ways presenter video can help you improve your webinars and impress your audience.
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1080 group, webinar, communication, tips, presenting, business presentation, demand content, webinar tips, presenter, interactions, online, gotowebinar
    
GoToWebinar
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
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contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
    
Interactive Intelligence
Published By: Symantec     Published Date: Aug 09, 2013
Symantec, Corp. commissioned Tolly to benchmark the performance of its new Symantec Endpoint Protection (SEP) 12.1 within VMware vSphere 5 virtual environments vs. agentless and agent-based solutions from competing vendors. Specifically, this testing focused on the system resource requirements of each solution when performing on-demand and on-access scanning functions, and during distributed virus definition updates.
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symantec, security, threat, report, key findings, best practice, strategy, technology
    
Symantec
Published By: Wheelhouse     Published Date: Aug 09, 2013
Unified Communications, or UC, has no official or even widely accepted definition. Pundits, analysts and journalists all have their own descriptions. So do vendors – theirs just happen to fit their own products perfectly. But this lack of consensus doesn’t mean the term is meaningless. In fact, unified communications is a complex but very real phenomenon. And this phenomenon has the potential to radically improve businesses’ ability to communicate.
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unified communications, communications
    
Wheelhouse
Published By: Adobe     Published Date: Mar 07, 2013
This quick tip guide discusses a definition of conversion optimisation, eight steps to attract, engage and convert more visitors and how to make better decisions based on data.
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customer interactions, digital marketing, improving conversion rates, personalisation, customer engagement
    
Adobe
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
Workforce management is more than just software, It requires a large amount of process definition and organizational consideration. These considerations are critical to the success of any workforce management program -- read on to learn more!
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workforce management, more than just software, interactive intelligence, organizational consideration
    
Interactive Intelligence
Published By: Sponsored by HP and Intel ®     Published Date: Nov 15, 2012
The IT industry has a habit of latching onto buzzwords and applying them everywhere. "Cloud" is no exception.So,to understand cloud computing, let's ground the conversation in some definitions.
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intel, myth of cloud computing, amazon, salesforce, yahoo, mircrosoft, cloud computing myths
    
Sponsored by HP and Intel ®
Published By: apperian     Published Date: Apr 13, 2012
The explosive growth and superior performance of the iPhone and iPad has changed the definition of mobile computing. As more employees ask to use their iPhones and iPads for business purposes, companies are facing increased demand to provide enterprise application management.
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apperian, iphone, ipad, enterprise applications, technology, business technology
    
apperian
Published By: Secunia     Published Date: Oct 12, 2011
This study identifies the 3rd party program vulnerabilities and the threat they represent.
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vulnerability assessment, internet security, windows patching, exploit definition, endpoint security, microsoft patch management, patch management policy, vulnerability intelligence, solutions, inspector, software, secure, vital, protect, networks, endpoints, zeroboard, patch, patch manager, tools
    
Secunia
Published By: Secunia     Published Date: Oct 12, 2011
This paper discusses the vulnerable components of SCADA systems based on analysis from Secunia while verifying the reported reported vulnerabilities.
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vulnerability assessment, internet security, windows patching, exploit definition, endpoint security, microsoft patch management, patch management policy, vulnerability intelligence, solutions, inspector, software, secure, vital, protect, networks, endpoints, zeroboard, patch, patch manager, tools
    
Secunia
Published By: Secunia     Published Date: Oct 12, 2011
Measurements within this white paper demonstrate that an intelligent patching strategy is an effective approach for reducing vulnerability risks.
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vulnerability assessment, internet security, windows patching, exploit definition, endpoint security, microsoft patch management, patch management policy, vulnerability intelligence, solutions, inspector, software, secure, vital, protect, networks, endpoints, zeroboard, patch, patch manager, tools
    
Secunia
Published By: Secunia     Published Date: Oct 12, 2011
This paper discusses the limitations of security and highlights how cybercriminals can achieve their goals without administrative access.
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vulnerability assessment, internet security, windows patching, exploit definition, endpoint security, microsoft patch management, patch management policy, vulnerability intelligence, solutions, inspector, software, secure, vital, protect, networks, endpoints, zeroboard, patch, patch manager, tools
    
Secunia
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
This survey shows that technology has evolved in such a way that telework centers' function can translate to work station in employee's homes.
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
Learn more about how LifeSize is changing the game in the video space and what government agencies should be looking for when purchasing video confere
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
This briefing from the Government Business Council (GBC) describes the growth of telework and how agencies can identify key indicators for success...
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 25, 2011
The top five myths of federal telepresence, along with the truth
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 03, 2011
Explore what the market is saying about Video Conferencing, considering the leading manufacturers and latest trends. This whitepaper focuses on the types of systems available in the Video Conferencing market and who the key competitors are. It will also provide observations based on recent straw polls taken from respective IT enterprise leaders.
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video conference, video conferencing, videoconference, videoconferencing, hd video conferencing, high definition video, high definition videoconferencing, video communications
    
LifeSize, a division of Logitech
Published By: LifeSize, a division of Logitech     Published Date: Aug 03, 2011
With any newer technology, there are plenty of misconceptions and concerns about HD video communications. To aid your research and discovery process, we've outlined the five myths we receive most often.
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video conference, video conferencing, videoconference, videoconferencing, hd video conferencing, high definition video, high definition videoconferencing, video communications
    
LifeSize, a division of Logitech
Published By: Riverbed     Published Date: Mar 31, 2011
Just what is cloud computing anyway? Skeptics might say it is nothing but industry hyperbole, visionaries might say it is the future of IT. In reality, both statements are true-cloud computing has been embellished by the tech industry, but it does hold real potential for new types of on-¬-demand dynamic IT services. This paper seeks to clarify the definition of cloud computing, identify how far along users are in terms of cloud deployment, and examine the role of the network in the cloud computing model.
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riverbed, cloud computing, networking
    
Riverbed
Published By: WIN Enterprises     Published Date: Dec 01, 2010
Brief white paper to help people understand the definition of the embedded industry
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embedded, motherboards, single board computers, sbc, mobile computing, industrial control
    
WIN Enterprises
Published By: LifeSize, a division of Logitech     Published Date: Nov 01, 2010
Before you purchase a new video communications system, it helps to think through a few key points which is found in this white paper.
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lifesize, video conferencing, multimedia presentation, productivity, high definition
    
LifeSize, a division of Logitech
Published By: IAG Consulting     Published Date: Aug 23, 2010
Find the path to success in business requirements definition and management. Technology pervades almost every aspect of corporate competitiveness from customer experience to the products and services offered. Companies that do a poor job at requirements definition and management have trouble communicating needs between the business and technology operations. This inability to clearly and efficiently communicate business needs will eventually show up in the fiscal results of even the largest publicly traded companies.
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iag, project management, project management, maturity, benchmark, microcast, consulting, business requirements
    
IAG Consulting
Published By: IAG Consulting     Published Date: Aug 09, 2010
Great requirements are free! Everybody understands that requirements are important, but most do not internalize that fact and take action. In this fast-paced 8 minute video microcast you will find out that great requirements definition and management can dramatically reduce the cost of projects while greatly increasing the likelihood of success.
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iag, project management, project management, maturity, consulting, executive summary
    
IAG Consulting
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