HIT Consultant Insightful coverage of healthcare innovation
 

desktop support

Results 26 - 46 of 46Sort Results By: Published Date | Title | Company Name
Published By: Entrust Datacard     Published Date: May 15, 2014
To bolster consumer trust in the foundation of ecommerce before it was irreparably damaged, several CAs and browser vendors came together to establish a higher security approach based on common standards: Extended Validation SSL certificates. EV SSL is universally supported by all desktop browsers and provides an EV trust indication. All mobile browsers support EV SSL and some provide an EV indication. Extended Validation SSL certificates have the highest impact on consumers, reassuring them that the site they are visiting is legitimate through visual cues in un-modifiable parts of the browser interface “chrome.” For example, the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Apple Safari display the corporate name with a green background for sites protected by an Extended Validation SSL certificate.
Tags : 
entrust, ssl, ecommerce, extended validation, chrome, mobile browsers
    
Entrust Datacard
Published By: HP Enterprise Services     Published Date: Mar 24, 2014
HP created and implemented a disaster recovery plan for BAT Italia, across data and desktop, to comply with the Group’s global standards. Read how the HP approach consolidated the existing server infrastructure and planned a new disaster recovery site. And ongoing, flexible support provides a quarterly review of processes and application and hardware refreshes, thus ensuring business continuity, for the first time, across the entire business.
Tags : 
disaster recovery, business continuity, recovery services, resiliency services, recovery-as-a-service, cloud continuity
    
HP Enterprise Services
Published By: VMware, Inc     Published Date: Dec 05, 2013
Organizations worldwide are using virtual desktop infrastructure (VDI) to run virtual desktops in the datacenter and deliver these to employees as a managed service. End users gain a familiar, personalized environment they can access anywhere from any device, while administrators gain control and security. With VMware® Horizon View™ (formerly VMware View), IT professionals can implement a VDI infrastructure to help drive down operational costs, enhance security, and support a mobile workforce.
Tags : 
vmware, vmware horizon view, virtual desktop infrastructure, virtual desktops, vdi, datacenter
    
VMware, Inc
Published By: VMware, Inc     Published Date: Dec 05, 2013
The workforce is going mobile. According to Forrester, more than half of employees carry at least three devices for work. And many are bringing their own smartphones, tablets, and other devices to work, a phenomenon that’s grown so popular it now has its own acronym—Bring Your Own Device (BYOD). So it comes as no surprise that, according a survey by SpiceWorks, 60% of small and medium businesses are considering using a virtual desktop infrastructure (VDI) as part of their BYOD strategy. Many of these organizations are relying on VMware® Horizon View™ (formerly VMware View), because it enables organizations to implement a VDI infrastructure that reduces operational costs, enhances security and supports a mobile workforce.
Tags : 
vmware, vmware horizon view, virtual desktop infrastructure, mobile, byod, spiceworks, virtual desktop infrastructure, bring your own device, vdi
    
VMware, Inc
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Tags : 
logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels
    
LogMeIn Rescue
Published By: Dell & Microsoft     Published Date: Jul 23, 2013
As small businesses grow, many reach a point when their computing systems falter. A company with only a handful of employees can usually get by with disconnected computers and software packages. But as you add desktops, laptops and other devices to support an increasing headcount, the system can become so cumbersome that productivity and customer service start to suffer.
Tags : 
benefits, server, small business
    
Dell & Microsoft
Published By: IBM     Published Date: May 07, 2013
Knowing the potential benefits of cloud computing, IBM implemented this technology for six workloads—development and test, analytics, storage, collaboration, desktop and production application. And the results have yielded significant financial and operational improvements. IBM shares some key insights through this report, learned after a successful move to cloud, including different ways in which each workload benefited. It also reveals how adopting cloud enabled significant improvements in efficiency, innovation, service and support levels. Download: Success in the cloud: Why workload matters.
Tags : 
success, cloud, improvements, efficiency, innovation, service, support
    
IBM
Published By: Citrix     Published Date: Nov 09, 2012
Desktop virtualization helps organizations support business priorities that are crucial for growth. By freeing people to work in more places, this increases productivity and efficiency for workers. Learn how to maximize virtualization to drive growth
Tags : 
citrix, desktop virtualization, business growth, xendesktop, it infrastructure, cloud computing
    
Citrix
Published By: Citrix Systems     Published Date: Oct 08, 2012
Desktop virtualization helps organizations support business priorities that are crucial for growth. By freeing people to work in more places, on more devices, the organization can offer a more attractive work experience to recruit and retain the best candidates and empower them to do their best work.
Tags : 
citrix, desktop, virtualization, it structure, data
    
Citrix Systems
Published By: Dell Software     Published Date: Jul 25, 2012
Customization is the toughest part of maintaining an environment that keeps users productive. You have to make every desktop, whether physical or virtual, exactly right for each user without crushing IT administration resources that are already stretched to the limit.Quest Workspacetm Desktop Authority ®-part of Quest's User Workspace Management solution-gives you a single console to configure, manage, secure and support each user's unique workspace-including the most targeted mix possible of resources, security requirements, applications, peripherals and even Outlook settings-wherever that user logs in. Desktop Authority complements traditional desktop management-focused on software deployment and asset tracking-with true user environment management for companies of all sizes and all infrastructures.
Tags : 
desktop management, environment management, desktop authority, microsoft, web-based management, expertassist, user environment configuration, device security, real-time targetin engine, service packs, it infrastructure, patching, auditing
    
Dell Software
Published By: F5 Networks Inc     Published Date: Apr 18, 2012
VDI deployments offer tremendous advantages but can also impact server and network resources significantly.  A complete VDI solution should deliver a reliable, high-performing desktop user experience while taming complexity and supporting scalability within a secure, stable framework.
Tags : 
vdi, vmware view, citrix, xenapp, xen desktop, virtual desktop infrastructure, big-ip, application delivery controllers, adc, vdi performance, vdi scalability, vdi security, microsoft vdi
    
F5 Networks Inc
Published By: ScriptLogic     Published Date: Mar 30, 2012
Desktop Authority reduces the cost of owning Windows desktops by enabling you to proactively configure, secure and support desktops and servers from a central location.
Tags : 
scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation, system center configuration manager, sccm, virtual application
    
ScriptLogic
Published By: ScriptLogic     Published Date: Nov 14, 2011
Security Explorer provides IT administrators with one platform to completely manage access controls and security across a Windows network environment.
Tags : 
scriptlogic, desktop authority, computer-based management, desktop management tool, validation logic, software deployment, reporting, remote support
    
ScriptLogic
Published By: Kofax     Published Date: Sep 08, 2011
The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes.
Tags : 
kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification, metadata extraction, new account applications, mfps, loan and mortgage processing, sap, funds processing, credit card application processing, swift format, icr, ocr, omr, automatically index
    
Kofax
Published By: ScriptLogic     Published Date: Aug 30, 2010
Organizations need a comprehensive solution to cope with the many challenges present in managing Windows desktops. Desktop Authority enables organizations to centrally configure, manage, secure and support desktops from a simple, easy to use interface. It provides the most flexible and granular control over desktops and user settings in the market today no product can offer.
Tags : 
scriptlogic, desktop authority, computer-based management, desktop management tool, validation logic, software deployment, reporting, remote support
    
ScriptLogic
Published By: Citrix     Published Date: Jan 20, 2009
With server virtualization now well established in the world's datacenters, IT leaders are turning their attention to virtualizing and centralizing desktop PCs to address some of their toughest computing challenges: . Managing complex end-user hardware and software infrastructure . Securing networks and information assets . Supporting a global workforce in an environment of constant change
Tags : 
citrix, virtualization, desktop virtualization, blade pc, on demand, hdx, xendesktop, sla, service level agreement, scalable, streamline, tco, view composer, virtual machine, total cost of ownership, hyper-v, microsoft, datacenter, server virtualization, servers
    
Citrix
Published By: VMware Dell     Published Date: Jul 02, 2008
In this case study, you'll discover the tangible benefits to IRMC when they used VMware Virtual Desktop Infrastructure to virtualize their call center operations and support multiple call centers from a central data center. Their IT staff achieved increased flexibility, faster provisioning, redeployed IT staff, reduced IT costs, and improved competitiveness. Finally, review a detailed financial analysis to back up IRMC's 73% annual ROI, and see how they saved.
Tags : 
call center, vmware, virtual, virtualization, virtual machine, callcenter, it savings, cost savings, flexibility
    
VMware Dell
Published By: WebEx Communications     Published Date: Dec 14, 2007
Enterprises around the world are discovering new ways to optimize business processes using on-demand web services. These businesses use WebEx online collaboration applications to reach, educate, and support a growing number of employees and customers. Companies can now collaborate anywhere, any time, without boundaries.
Tags : 
online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos, online presentations, interactive selling, desktop support, remote support, helpdesk, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
Tags : 
customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.
Tags : 
online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos, online presentations, interactive selling, desktop support, remote support, helpdesk, webex
    
WebEx Communications
Previous    1 2     Next   
Search      

Add Research

Get your company's research in the hands of targeted business professionals.