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Published By: Oracle     Published Date: Mar 04, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do? Fortunately, in today’s customer service world, there are options.
Tags : 
oracle, customer satiiffaction
    
Oracle
Published By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
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jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support
    
Jive Software
Published By: Dell Software     Published Date: Feb 20, 2014
Short: Discover how new cloud-based integration platforms dramatically speed results and lower costs in this informative white paper.
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database infrastructure, key business metrics, dba challenges, database management, database monitoring, best practices
    
Dell Software
Published By: IBM     Published Date: Feb 14, 2014
A social business is an organization whose culture and systems encourage networks of people to create business value. Social businesses connect individuals, so they can rapidly share information, knowledge and ideas by having conversations and publishing informal content. They analyze social content from multiple channels and sources, in addition to structured data, to gain insights from both external and internal stakeholders. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs, faster speed-to-market, improved customer and employee engagement, and increased profitability. Many organizations don’t fully appreciate the magnitude of the value creation potential of social business.
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ibm, social business, marketing, social media, marketing management, analytics, marketing research, trends
    
IBM
Published By: IBM     Published Date: Feb 05, 2014
Companies increasingly rely on IT discovery to provide a complete picture of the infrastructure for IT optimization and migration initiatives. But current methods are costly, and they can take too long to deliver results. ALDM (analytics for logical dependency mapping), a new service from IBM Research, is changing all of that. In this interview, Larry Thompson, IBM offering development executive, explains how ALDM reengineers IT discovery with analytics, automation and cloud computing technologies and delivers a more complete and accurate view of your IT environment. Listen to the full 8-minute podcast interview or read the two-page encapsulated version to learn how ALDM is lowering the cost of IT discovery while speeding results.
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IBM
Published By: Riverbed     Published Date: Jan 28, 2014
Forrester benchmark data on current state of application availability and performance within the enterprise. In conducting a survey of 159 IT professionals with direct responsibility for business-critical applications, Forrester found that all enterprises surveyed had fundamental issues while managing the performance of these applications and business services. Read the report to learn the key findings of this study.
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riverbed, forrester consulting, application performance management, application availability, enterprise, it transactions, business services, business-critical applications
    
Riverbed
Published By: Oracle     Published Date: Jan 16, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do?
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do?
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do?
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
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zenithoptimedia, oracle, talent management, talent cloud, human capital management, accelerating businesses, global technology, operational complexities increase
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
Tags : 
zenithoptimedia, oracle, talent management, talent cloud, human capital management, accelerating businesses, global technology, operational complexities increase
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
Tags : 
zenithoptimedia, oracle, talent management, talent cloud, human capital management, accelerating businesses, global technology, operational complexities increase
    
Oracle
Published By: Cisco Systems     Published Date: Jan 09, 2014
With applications lifting to the cloud and Internet edge shifting to the branch, the WAN connecting the branch to HQ needs more capacity than ever before. Join experts from Cisco and Akamai to learn how you can accelerate your transition to Internet as WAN—and make your branch smarter today. View Now
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wan, iwan, cisco, cloud, branch office, branch management, internet
    
Cisco Systems
Published By: IBM     Published Date: Jan 09, 2014
The SUSE Enterprise Linux Server, now on the IBM PureFlex System, provides an open, reliable and secure IT environment with faster deployment, better business agility, lower power consumption, better hardware utilization and lower total cost of ownership.
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suse enterprise, linux, ibm, enterprise, pureflex system, linux enterprise, open virtualization, mission critical
    
IBM
Published By: Intacct Corporation     Published Date: Jan 02, 2014
Learn the 4 essential features to bring your accounting system out of the Stone Age. Modern businesses are, by their nature, complex. But if you're using an accounting system that forces you to struggle with manual processes—limiting your flexibility and draining your productivity—you might as well be stuck in the Stone Age. But there's great news! It's 2014, and there's never been a better time to make the move to a modern accounting system. What features should you look for? Download our new checklist, "Essential Features of a Modern Accounting System," to learn how the right accounting system can help you: • Automate financial processes and optimize workflows to fit your organization's business processes. • Access real-time data to drive business insight and improve decision making. • Lower IT costs and reduce technology risks with a best-in-class cloud architecture.
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accounting, modernizing account system, automate financial processes, business processes, real-time data access, best-in-class cloud architecture
    
Intacct Corporation
Published By: Intacct Corporation     Published Date: Jan 02, 2014
Is your accounting software holding you back? Maybe it's time to trade in your aging infrastructure and embrace a new generation of cloud-based financial systems that streamline your processes, improve productivity, and generate greater insights and visibility. As you embark on a challenging evaluation cycle, download our free and concise eBook: "Best Practices for Choosing the Right Accounting Software: Achieving Best-in-Class Financial Management."
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accounting, accounting software, cloud-based financial systems, financial management, accounting software, automation, lower costs, technical and operational requirements
    
Intacct Corporation
Published By: Collaborative Consulting     Published Date: Dec 20, 2013
Collaborative looks at how and why the onshore model has re-emerged as a solution-of-choice for many IT organizations. Today the advantages include lower costs, less travel, and the security and continuity provided by a more stable workforce. Even more important, moving “home” generates higher consumer satisfaction and new business opportunities.
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collaborative consulting, onshore value, value proposition, domestic sourcing, data backup
    
Collaborative Consulting
Published By: Agile IT     Published Date: Dec 03, 2013
Office 365 empowers businesses to increase productivity and lower costs. From providing all the business tools you need and are familiar with – to keeping you constantly up to date. Join Microsoft and Agile IT for a look inside Office 365 and see for yourself why Office 365 is the last upgrade you’ll need.
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office 365, hipaa, finra, productivity, cloud computing, mobile / wireless, privacy and security
    
Agile IT
Published By: Oracle     Published Date: Nov 27, 2013
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do? Fortunately, in today's customer service world, there are options. Download this White Paper for more information.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
Oracle
Published By: Oracle     Published Date: Nov 27, 2013
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do? Fortunately, in today's customer service world, there are options. Download this White Paper for more information.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle
Published By: IBM     Published Date: Nov 12, 2013
A Smarter Process approach helps leaders in the public sector to increase citizen loyalty and engagement. Gain visibility and the ability to quickly change operational systems with intelligent automation. Increase efficiencies and lower costs.
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government, smarter process approach, agility, business process management, bpm, cities, efficient government
    
IBM
Published By: Microsoft     Published Date: Nov 08, 2013
Learn how Forrester researched Microsoft’s Application Lifecycle Management and found that it increases productivity, lowers costs, and creates more agile IT organizations.
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microsoft, application lifecycle management, increase roi, cutting development cycles, microsoft alm, increase productivity, create agile it organization, forrester consulting
    
Microsoft
Published By: OpenText     Published Date: Nov 08, 2013
This independent survey delivers findings on the current state and future trends in data exchange and data storage. You’ll see how data exchange is evolving and “what’s next”. Learn how to improve data exchange and storage security while lowering costs and improving efficiencies.
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: Oracle     Published Date: Nov 05, 2013
Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.
Tags : 
cloud computing, enterprise-grade, back-office, erp applications, technology
    
Oracle
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