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Published By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
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genesys, contact center infrastructure, cci, omnichannel success, cci vendors
    
Genesys
Published By: McAfee     Published Date: Apr 06, 2017
Kevin O'Sullivan, Security Service Director, Kinetic IT, explains how this Australian managed security services provider relies on McAfee Enterprise Security Manager to deliver visibility of risks and threats for its customers.
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siem, secops, security operations, threat visibility, compliance, integration
    
McAfee
Published By: McAfee     Published Date: Mar 31, 2017
The software-defined data center (SDDC) holds tremendous promise for enterprise IT. Within the SDDC, the benefits of server virtualization are extended to storage and networking, so the entire infrastructure can be abstracted and centrally managed under a unified platform. IT teams are able to leverage unprecedented levels of virtualization, orchestration, and automation to achieve the services-based delivery model that enables true digital transformation.
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data center, networking
    
McAfee
Published By: McAfee     Published Date: Mar 31, 2017
The software-defined data center (SDDC) holds tremendous promise forenterprise IT. Within the SDDC, the benefits of server virtualization areextended to storage and networking, so the entire infrastructure can beabstracted and centrally managed under a unified platform. IT teams areable to leverage unprecedented levels of virtualization, orchestration, andautomation to achieve the services-based delivery model that enables truedigital transformation.
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data center, networking
    
McAfee
Published By: McAfee     Published Date: Mar 31, 2017
The software-defined data center (SDDC) holds tremendous promise for enterprise IT. Within the SDDC, the benefits of server virtualization are extended to storage and networking, so the entire infrastructure can be abstracted and centrally managed under a unified platform. IT teams are able to leverage unprecedented levels of virtualization, orchestration, and automation to achieve the services-based delivery model that enables true digital transformation.
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data center, networking
    
McAfee
Published By: ForeScout     Published Date: Mar 28, 2017
Miercom analysts review results of its tests verifying the ForeScout platform’s ability to quickly discover, classify and assess endpoints, including unmanaged BYOD and IoT devices—without agents—and apply network and host-based controls to enforce security policy and remediation.
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discover, classify, endpoints, miercom, byod, iot
    
ForeScout
Published By: Oracle     Published Date: Mar 06, 2017
This whitepaper explores how Oracle Database Exadata Express Cloud Service is the ideal entry-level service for running Oracle Database in Oracle Cloud. It delivers an affordable and fully managed Oracle Database 12c Release 2 experience, with enterprise options, running on Oracle Exadata.
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Oracle
Published By: OpenText     Published Date: Mar 02, 2017
Market-leading research group Ovum recently conducted a comparison of B2B integration managed services providers. Get your copy for a full vendor comparison and see why OpenText™ is positioned as the leader in B2B integration managed services.
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ovum report, b2b integration, managed services, edi solutions
    
OpenText
Published By: OpenText     Published Date: Mar 02, 2017
Leave it to the experts to manage your EDI for you, so you can focus on your business. Read about the benefits of B2B managed services in this white paper.
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b2b integration, document exchange, edi, erp, b2b managed services
    
OpenText
Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
Apple began aligning management profiles in Mac and iOS software years ago so that Macs could be managed alongside iOS devices with mobile device management (MDM). Each macOS update has delivered additional MDM controls, enabling IT to manage more endpoints together. Unified endpoint management brings together traditional client management with a modern enterprise mobility management framework to simplify the management process for IT. This whitepaper summarizes the key challenges of Mac management and outlines considerations and product features to help ensure a successful deployment.
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VMware
Published By: DocuSign     Published Date: Feb 13, 2017
"Yesterday’s best legal departments managed risk and litigation in order to minimize exposure for their companies. Today’s best legal departments do this and more, partnering with the business to obtain key objectives. By using today’s leading technologies including DocuSign, legal departments can become fully digital, making the department a part of the company’s competitive advantage. Watch this on-demand webinar to hear how DocuSign can help “digitize” your legal department.
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DocuSign
Published By: Eaton     Published Date: Feb 09, 2017
While network closets take on all shapes and sizes, they are essentially an arm of the data center and as an important component of all mission-critical environments, must be organized, protected, and managed efficiently and effectively. IT professionals are charged with keeping the technology infrastructure functioning, even in the face of constrained resources and increasing complexity.
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Eaton
Published By: F5 Networks Inc     Published Date: Jan 31, 2017
In a world where IT has become increasingly complex, cyber threats are unrelenting, and the cost to mitigate is becoming overwhelming, organizations are reconsidering the DIY approach to security and embracing the idea of outsourced security services. And while there are caveats to outsourcing security services, many organizations are reaping the OpEx and CapEx benefits while freeing themselves from becoming in-house security experts - refocusing on their core business. Read the whitepaper to learn more.
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enterprise security, managed services, security
    
F5 Networks Inc
Published By: IBM     Published Date: Jan 27, 2017
As with most innovations in business information technology, the ultimate truth about cloud lies somewhere in between. There is little doubt that cloud-based infrastructures offer an immediate opportunity for smaller organizations to avoid the costly investment needed for a robust on-premises computing environment. Data can be found, processed and managed on the cloud without investing in any local hardware. Large organizations with mature on-premises computing infrastructures are looking to Hadoop platforms to help them benefit from the vast array of structured and unstructured data from cloud-based sources. Organizations have feet in both cloud and on-premises worlds. In fact, one could easily argue that we already live in a “hybrid” world.
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IBM
Published By: SolarWinds MSP     Published Date: Jan 25, 2017
An MSP Guide to Selling IT Security will give your organization new insight into selling IT security services to your customers and a path to becoming a modern Managed Services Security Provider (MSSP).
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solarwinds, msp, it security, mssp, managed services security provider
    
SolarWinds MSP
Published By: SolarWinds MSP     Published Date: Jan 25, 2017
Take a look at our E-book “How to Price managed Cloud Services,” to discover how you can use the cloud to your advantage. Learn how you can use an a la carte pricing model to bundle more services and drive more value for your customers and for your business. You can add a personal touch for your customers that no other IT service provider can give them – support, service and help when they need it.
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solarwinds, msp, managed cloud services, cloud
    
SolarWinds MSP
Published By: IBM     Published Date: Jan 20, 2017
Consider the volume of business content that your organization generates or receives every day. If it is poorly managed, not digitized, or disconnected from critical business processes, it creates chaos. Click on your industry tab above to reflect on the important challenges you face and learn how IBM solutions can help you outpace those obstacles.
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ibm, analytics, business content, content
    
IBM
Published By: IBM     Published Date: Jan 18, 2017
IBM Compose Enterprise delivers a fully managed cloud data platform on the public cloud of your choice - including IBM SoftLayer or Amazon Web Services (AWS) - so you can run MongoDB, Redis, Elasticsearch, PostgreSQL, RethinkDB, RabbitMQ and etcd in dedicated data clusters.
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ibm, analytics, aps data, database, cloud db toolkit
    
IBM
Published By: IBM     Published Date: Jan 09, 2017
Is it better to build your own internal cybersecurity expertise and security intelligence & analytics platform or should you outsource the responsibilities to a team of experts? Read this paper by Securosis, L.L.C, an independent research and analysis firm, to understand the drivers, use cases and partner selection criteria for managed security monitoring.
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ibm, security intelligence services, ibm security intelligence solution, security, managed security monitoring
    
IBM
Published By: IBM     Published Date: Jan 09, 2017
Is it better to build your own internal cybersecurity expertise and security intelligence & analytics platform or should you outsource the responsibilities to a team of experts? Read this paper by Securosis, L.L.C, an independent research and analysis firm, to understand the drivers, use cases and partner selection criteria for managed security monitoring.
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IBM
Published By: IBM     Published Date: Jan 09, 2017
Security managers should evaluate MSSPs for enterprise scale operations, multinational and local presence, and effective threat management and compliance capabilities. Use this Magic Quadrant to evaluate MSSPs to support global service requirements, regional presence and leading-edge services.
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ibm, security, maturity, gartner, magic quadrant, managed security services
    
IBM
Published By: Cisco     Published Date: Dec 21, 2016
Pulsant is a United Kingdom-based IT infrastructure services provider focused on the small and medium-sized enterprise market. It offers public, private, and hybrid cloud services and a variety of managed, collocation, and professional services. Pulsant was one of the first cloud service providers to embrace software-defined networking (SDN) as a way to simplify its IT infrastructure, unify control of physical and virtual environments, and reduce capital expenses (capex) and operating expenses (opex). After evaluating a number of vendors, Pulsant chose Cisco's Application Centric Infrastructure (ACI) as the best SDN solution for delivering its hybrid cloud services.
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
This study showed that as companies adopt cloud strategies for sourcing and building IT services, they are both expecting and achieving significant gains in business key performance indicators (KPIs) including revenue growth, strategic IT budget allocation, IT costs, quicker time to provision, and increased ability to meet SLAs. Further, our study showed that as businesses increased their orientation to cloud, these KPI benefits accelerated. IDC has identified five stages of cloud maturity: ad hoc, opportunistic, repeatable, managed, and optimized (in increasing maturity), and while there are immediate benefits from moving even from ad hoc to opportunistic, the benefits accrue and grow as you move up the adoption curve. Organizations studied are realizing $1.6 million in additional revenue and $1.2 million in reduced costs per cloud application.
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Cisco
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