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Published By: Pindrop Security     Published Date: Mar 21, 2018
One of the largest retail banks in the U.S. sought to improve customer satisfaction in the call center by eliminating time-consuming processes. Limited by a nonspeech- enabled IVR, the bank was constrained to outdated authentication options, such as PIN numbers and knowledge-based authentication (KBA) questions. Long enrollment processes and authentication challenges were driving call handle times up, causing significant customer frustration. The bank turned to Pindrop for help. Using Pindrop’s multi-factor authentication solutions, the bank confidently moved authentication away from costly agent-based KBA questions to passively authenticating callers within the IVR. This not only reduced call handle times but also improved customer account protection, by assessing every caller for risk before enrollment and authentication.
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Pindrop Security
Published By: CA Technologies     Published Date: Nov 02, 2016
The agile approach to developing software—and managing work in general—is your passport to success in the application economy. Agile promises a range of benefits: faster time to market, increased productivity, fewer defects, cost savings and better employee engagement.
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CA Technologies
Published By: IBM Software     Published Date: Jul 06, 2011
Active IBM Software Subscription and Support can help ensure that your licensed software deploys smoothly, runs efficiently and continues to keep pace with the ever-changing demands of your IT and business users.
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middleware, saas, s&s, reduce risk, uncover savings, improve processes, software investment, software subscription and support, software maintenance, software maintenance renewal, passport advantage, passport advantage express
    
IBM Software
Published By: TheLadders     Published Date: Apr 14, 2011
Introducing Passport: TheLadders' free recruitment solution. Now you can access TheLadders exclusive community of top quality professionals for free. Post jobs, build a pipeline of qualified candidates, manage your applicant pool and more with TheLadders Passport.
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theladders, recruiting, passport, recruitment solution, candidate assessment, applicant, talent network, jobs, hiring
    
TheLadders
Published By: Lane Telecommunications     Published Date: Apr 14, 2009
The fax market is changing significantly though not in the way predicted by many. Far from an inevitable decline brought about by the emergence of e-mail, the demand for fax, particularly from larger companies, is actually growing. The way that fax is managed within the business is also undergoing a significant period of transition.
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kudos, lane, lane telecommunications, fax over ip, foip, ip network, integrated business communications, integrated ip, voice market, voip, multi- function peripherals, mfps, erp, public switched telephone network, pstn, fax over internet protocol, t.37, store and forward, t.38, real-time
    
Lane Telecommunications
Published By: Lane Telecommunications     Published Date: Apr 14, 2009
The introduction of e-mail and its exponential expansion into every aspect of business life presented a significant challenge to the fax industry and for some observers it was a foregone conclusion that fax was destined for a rapid demise. It is interesting to note, therefore, that fax has actually continued on a steady growth path that is predicted to continue well into the future.
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kudos, lane, fax, foip, fax over internet protocol, migration strategy, network resources, multifunctional peripherals, mfp, lan, erp, crm, business management, in-house pbx, passport fax server, sms, compliance, voip, voice over internet protocol, security
    
Lane Telecommunications
Published By: Lane Telecommunications     Published Date: Apr 14, 2009
There is little doubt that Multi Function Peripherals (MFP) offer businesses of all sizes significant benefits: they combine printing, scanning, copying and fax functions in one machine and deliver considerable cost and space savings. They also address some very important business process, management and legal issues faced by virtually every business. Within this discussion document we concentrate on the fax element and look specifically at the integration of MFPs with network fax run through a fax server such as Lane’s Passport Fax Server.
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fax over internet protocol, mfp, multi function peripherals, network fax, erp applications, off-the-shelf, compliance, fragmented audit trail, optimum mfp, smtp, secure messaging, latency, lane, kudos
    
Lane Telecommunications
Published By: Burton Group     Published Date: Jul 07, 2008
The identity federation market enjoys an exceptional supply of products. With well over a dozen products available to enterprise customers, most architects have more choices than time will allow for evaluation. This abundance of products is partly the result of the inherent difficulty of developing a truly multipurpose federation server. Although federation products are similar in name, each has its own personality and idiosyncrasies that make it suitable for certain environments but insufficient in others.
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fim, federated identity management, identity federation, access control, identity management, passport, burton group
    
Burton Group
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