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Published By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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ttec
Published By: Oracle     Published Date: Sep 30, 2019
We know. There’s a lot to keep up with. And get to the bottom of. As the universe of marketing evolves, shape-shifting from one minute to the next, the importance of building muscle memory around new topics is undeniable. At Oracle, we get it. Which is why we created a series of guides about what’s trending in modern marketing. They’ll get you up to speed on pivotal trends in less time – with less effort – so you can get back out there. Because sitting on the sidelines isn’t really your thing.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
To the marketer who’s always on We know. There’s a lot to keep up with. And get to the bottom of. As the universe of marketing evolves, shape-shifting from one minute to the next, the importance of building muscle memory around new topics is undeniable. At Oracle, we get it. Which is why we created a series of guides about what’s trending in modern marketing. They’ll get you up to speed on pivotal trends in less time – with less effort – so you can get back out there. Because sitting on the sidelines isn’t really your thing. Download this whitepaper to get started.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
To the Marketer Who Goes Nonstop. You don’t try. You do. And when you get that feeling, some might call it a spark of genius, you know anything’s possible. At Oracle, we know greatness comes from great inspiration. Packed with powerful info, the Spark Series will get you up to speed on pivotal marketing trends – like advertising accountability – lightning fast. Think of it as a catalyst that will put your strategy into motion. Because if anyone’s going to stay one step ahead, it’s going to be you.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
To the marketer who’s always on We know. There’s a lot to keep up with. And get to the bottom of. As the universe of marketing evolves, shape-shifting from one minute to the next, the importance of building muscle memory around new topics is undeniable. At Oracle, we get it. Which is why we created a series of guides about what’s trending in modern marketing. They’ll get you up to speed on pivotal trends in less time – with less effort – so you can get back out there. Because sitting on the sidelines isn’t really your thing.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
To the Marketer who goes non- stop. You don’t try. You do. And when you get that feeling, some might call it a spark of genius, you know anything’s possible. At Oracle, we know greatness comes from great inspiration. Packed with powerful info, the Spark Series will get you up to speed on pivotal marketing trends – like B2B content marketing – lightning fast. Think of it as a catalyst that will put your strategy into motion. Because if anyone’s going to stay one step ahead, it’s going to be you. Download this whitepaper to learn more.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
This series of guides is for the marketer who is always on and needs to know what is trending in modern marketing. It will get you up to speed on pivotal topics in less time (and less effort) so you can get back to work.
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Oracle
Published By: DocuSign     Published Date: Jul 12, 2019
Rising consumer expectations are shaping the future of insurance industry, and transforming the claims process is pivotal to improving the customer journey. As carriers vie to retain their clients and capture new ones, they are turning to digital technologies to streamline their claims procedures—reducing their costs and better managing their risks along the way. We walk through how digital technologies can help insurers provide a convenient, multichannel and truly satisfying customer experience.
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DocuSign
Published By: KPMG     Published Date: Jun 10, 2019
Technology plays a pivotal role in delivering the customer experience. Explore the forces moving CX to the top of the IT agenda. Read this report to discover: • how technology can help deliver what customers want • four areas where the CIO can make the biggest impact • priority actions for driving the CX agenda forward.
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KPMG
Published By: Workday     Published Date: Mar 26, 2019
The year 2017 will be pivotal for technology in higher education. Are you up to speed on the latest trends and issues? Watch the webinar “On the Leading Edge of Higher Education Innovation: A CIO’s Perspective” for key insights and observations to benefit your institution throughout the year and beyond.
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key insights, observations, technology, higher education
    
Workday
Published By: Docker     Published Date: Feb 21, 2019
Why Read This Report In Forrester’s evaluation of the emerging market for enterprise container platform (ECP) software suites, we identified the eight most significant providers in the category — Docker, IBM, Mesosphere, Pivotal, Platform9, Rancher Labs, Red Hat, and SUSE — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Enterprise architects can use this review to select the right partner for their enterprise container platform needs.
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migrate applications, containerization, application development, digital transformation, microservices, modernization, cloud computing, hybrid cloud
    
Docker
Published By: Pure Storage     Published Date: Dec 05, 2018
Data is the new currency. Is your organization capitalizing on the full potential of data analytics? In this big data primer, you will learn about the 3 key challenges facing organizations today: managing overwhelming amounts of data, leveraging new complex tools/technologies, and developing the necessary skills and infrastructure. And since storage is where your organization's data lives, it’s a pivotal part of the infrastructure jigsaw puzzle. Thus with a “tuned for everything” storage solution that is purpose-built for modern analytics, you can confidently harness the power of your data to drive your enterprise forward.
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Pure Storage
Published By: Cognizant     Published Date: Oct 23, 2018
A group of emerging technologies is rapidly creating numerous opportunities for life sciences companies to improve productivity, enhance patient care and ensure regulatory compliance. These technologies include robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), blockchain, the Internet of Things (IoT), 3-D printing and augmented reality/ virtual reality (AR/ VR). This whitepaper presents a preview of five pivotal technology trends remaking the life sciences industry: AI and automation, human augmentation, edge analytics/ processing, data ownership and protection, and the intermingling of products and services.
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cognizant, life sciences, patient care
    
Cognizant
Published By: Oracle OMC     Published Date: Aug 30, 2018
Content marketing forges trust. And builds affinity long before a prospect is ready to buy. This makes potent content pivotal to success. Avoid lackluster content and achieve peak performance with these quick tips.
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Oracle OMC
Published By: SAS     Published Date: Aug 17, 2018
This SAS and Intel collaborated piece demonstrates the value of modernizing your analytics infrastructure using SAS® software on Intel processing. Readers will learn: • Benefits of applying a consistent analytic vision across all functions within the organization to make more insight-driven decisions. • How IT plays a pivotal role in modernizing analytics infrastructures. • Competitive advantages of modern analytics.
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SAS
Published By: CyberSource EMEA     Published Date: Jun 28, 2018
It has to be quick and easy for people to pay. At the same time, fraudsters are probing the weaknesses of new digital processes. As the person who can decide whether a transaction is accepted or rejected, fraud managers have a pivotal role. They’re not just preventing losses from chargebacks. They’re gatekeepers to accepting more revenue. It’s a complex job. But get it right, and they enable their business to engage customers better – across devices and places. And that can mean supporting the very growth of the business. In this landscape, the idea that a technology like machine learning might be the answer to all the industry’s needs is attractive. But while machine learning should be a key part of an effective fraud strategy, the truth is that there’s no silver bullet. So, in this paper, we’ll look at how best to put machine learning to use. By employing it in tandem with expert insight, merchants can use it to accept the optimal number of payments. And make a direct impact on the
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CyberSource EMEA
Published By: Google Chrome Enterprise     Published Date: May 04, 2018
As companies embrace cloud services and encourage employee mobility, digital interactions with company resources have become more distributed and virtualized, blurring the traditional concept of the endpoint. Forrester Research surveyed 1000+ IT professionals to better understand how endpoint security challenges are changing for enterprises. To protect company and customer data, it is increasingly necessary for enterprises to revisit how they approach endpoint security. Read the research brief to uncover key trends in enterprise security, and how IT can protect their enterprise through a more secure and managed web browser.
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Google Chrome Enterprise
Published By: CyberSource EMEA     Published Date: May 04, 2018
Digital technology is creating change at a pace never seen before. Customers now expect speed, ease, choice and a personalised service. It makes customer experience key to success. And it sets merchants a challenge. To survive, and thrive, businesses need to stay agile in everything they do –including how they manage fraud. As the people who set the strategy that determines if an order is accepted or not, fraud teams have a pivotal role to play in improving customer experience and reducing risk. This makes fraud management more than a back-office utility. It’s a way to differentiate your business and achieve a competitive advantage. This is the question we put to three specialists from CyberSource – as well as Chris Monk from digital literacy agency Decoded. This report reflects their expert opinion, and explores: • The changing landscape for businesses. • The key challenges for fraud teams. • How to develop an agile fraud solution
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CyberSource EMEA
Published By: Trimble     Published Date: Apr 26, 2018
It’s a pivotal, yet promising time in the construction industry filled with opportunity, but how do you capitalize on it? Download this eBook, Key Construction Trends Project Managers Need to Know, and learn: • The top 10 trends driving the construction industry—and how project managers can take advantage of them • How advancing technology, an evolving workforce, and lean construction are driving these emerging trends • A perfect solution you can put to work immediately that will pave your way to success in construction project management Download ebook
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Trimble
Published By: Microsoft Azure     Published Date: Apr 25, 2018
As you develop any app, database performance optimization is a critical consideration. Azure SQL Database, the intelligent cloud database from Microsoft, is designed to simplify your work as a developer and adapt to your workload so you’re not left scrambling in pivotal moments. Read Intelligent Performance Optimization with Azure SQL Database for actionable ways to maximize the performance and optimization of your database at minimal cost. In this e-book, you’ll explore three perspectives on database performance: Dynamic resource scaling Database performance features Intelligent performance monitoring and tuning Get this free e-book today to ensure that your database has the resources it needs, makes the most of those resources, and constantly optimizes in the background for the best possible SQL performance.
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Microsoft Azure
Published By: Mercer     Published Date: Mar 28, 2018
It’s a pivotal moment for both CHROs and CFOs to take leadership roles in building a stronger foundation for accelerating business growth. This investment guide will show you how!
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mercer, workforce management, tax reform, employee investment, human resources
    
Mercer
Published By: VMware     Published Date: Jan 23, 2018
The digital workspace has arrived, and the most progressive organizations are taking action. To thrive in this digital environment, organizations need to embrace strategies that better prepare them for success in the growing digital economy. Understandably, this means working toward becoming highly mobile enterprises. Throughout this process, an organization’s technology partner choices can play a pivotal role in achieving business goals. As such, stability and scalability are taking center stage. This is why a forward-looking solution can empower an organization to move away from standalone enterprise mobility management (EMM) to the digital workspace. In this white paper, we’ll take a look at how the mobility ecosystem is evolving and how organizations can push the boundaries of enterprise mobility while making the most of their investments. For MobileIron customers making a migration decision, selecting a partner with solid leadership, stability, scalability, and steady growth wil
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VMware
Published By: CA Technologies     Published Date: Sep 13, 2017
"GDPR, the General Data Protection Regulation has just been signed into law and enacts new rules and stiff penalties for any company who misuses or loses European Union (EU) citizens’ personal data. This sweeping legislation has expanded the definition of personal data and puts IT and testing departments on high alert to safeguard personal data, across development and testing environments. Test data management, the process of obtaining and distributing test data for development teams, takes on greater urgency as the GDPR deadline looms. Solid test data management practices will be key to overcoming compliance roadblocks and avoiding huge fines associated with GDPR. Utilizing new ways in which test data can be generated, distributed and managed will be pivotal role to meeting this regulation. In this webcast, Vanson Bourne and CA will present the results of their highly anticipated GDPR readiness survey of 200 corporations in North American and the UK. Join us to learn more about: •Th
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CA Technologies
Published By: The Ariel Group     Published Date: Jan 25, 2017
There was a time when middle managers were seen as fairly expendable. If you needed to cut costs or eliminate layers, managers were the first to get the axe. The realities of today’s environment are changing that, however. Managers are playing a pivotal role, not just in making sure key tasks get done, but in engaging employees to be more vested in the organization and motivated to contribute their best. As we keep asking people to “do more with less,” step up to new challenges, and embrace new organizational directions, managers are the ones who have the greatest opportunity to influence the actions on the front lines. They are also critical for helping organizations keep and grow top talent, a particular concern as employee disengagement and turnover rates are costing companies billions of dollars annually.
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The Ariel Group
Published By: Cisco     Published Date: Dec 22, 2016
Today the network is critical in driving change in virtually all organizations as they take their digital transformation journey. This transformation journey will help organizations increase agility, improve productivity, better engage with customers, and protect key intellectual property and assets. The network edge has a pivotal role to play in this transformation and carries perhaps the broadest set of responsibilities when compared to the core and to data center networks. As shown in Figure 1, when comparing each layer of the network, the network edge has a broad breadth of responsibility in the campus. This is also true for the branch
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Cisco
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