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quality service

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Published By: SAS     Published Date: Mar 14, 2014
This paper will consider the relevance of measurement and monitoring – defining inspection routines, inserting them into the end-to-end application processing, and reporting the results.
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sas, data quality, business objectives, quality data, accuracy, lineage, structural consistency, relevant metrics
    
SAS
Published By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
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jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support
    
Jive Software
Published By: IBM     Published Date: Jan 10, 2014
Discover service virtualization and how it fits into the big picture of software quality.  In this book, Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, learn how to deliver higher quality software by increase the efficiency and effectiveness of your testing processes while reducing testing downtime and testing cost.
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ibm, service virtualization, testing, development, test automation, user interface, quality assurance, architecture
    
IBM
Published By: IBM     Published Date: Jan 09, 2014
In a world that demands scalability, modularity, quality, fast performance and a best practices approach is key to ensuring predictable results for the business. IBM’s PowerLinux Open Source Infrastructure Services solution is a workload-optimized system that meets or exceeds best practices for a virtualized infrastructure at a reasonable price point. The PowerLinux solution can help turn today’s IT infrastructure into a well-tuned utility, providing a more flexible, scalable and valuable asset to the business.
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best practices, virtualized infrastructure, powerlinux, open source, virtualized infrastructure, hurwitz white, infrastructure page, source infrastructure
    
IBM
Published By: NetProspex     Published Date: Nov 18, 2013
Learn how to secure a marketing data management plan that you can rely on with this best practices guide that will show you how to clean up your data and increase conversions.
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marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database cleansing, marketing database services
    
NetProspex
Published By: NetProspex     Published Date: Nov 04, 2013
Learn how to better utilize your marketing data in order to maximize the ROI of your data management plan with these 5 tips.
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marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database list, marketing database services
    
NetProspex
Published By: NetProspex     Published Date: Nov 04, 2013
Learn why many marketers are turning to vendors to handle the hygiene process to make their data more actionable and see what questions they are asking to ensure they have chosen the right vendor.
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marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database list, marketing database services
    
NetProspex
Published By: NetProspex     Published Date: Nov 04, 2013
How clean & actionable your B2B marketing database is today? Analyze your data with this free, secure cloud based assessment of your email deliverability, phone connectability, record completeness, duplication, target profile breakdown and more.
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marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database list, marketing database services
    
NetProspex
Published By: McAfee     Published Date: Oct 28, 2013
Eliminate high costs associated with MPLS and BGP with a new approach. This short video will show how secure and resilient connectivity between global sites is possible while increasing network bandwidth and quality of service.
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stonesoft, network security software, network security solutions, network security appliance, network security systems, virtual network, virtual security, virtualization security
    
McAfee
Published By: AppNeta     Published Date: Oct 28, 2013
6 things you should be doing today to assure fast availability and delivery of your critical web apps.
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appneta, applications, application performance, application performance management, web applications, application delivery, network health, latency
    
AppNeta
Published By: StrikeIron     Published Date: Oct 03, 2013
Learn how to increase your landing page conversion rate by 10-30% using data validation, which will help you to get the most out of your landing page optimization.
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strikeiron, data quality, data validation, data, daas, data-as-a-service, landing page optimizations, cloud-based
    
StrikeIron
Published By: Dell Software     Published Date: Oct 03, 2013
A CIO’s Guide: Building Business Trust with Application Performance Monitoring, a white paper prepared by EMA, highlights the benefits of an APM solution in delivering quality services and helping IT organizations build track records of operational excellence. Download it today.
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management solution, mobile applications, performance monitoring, apm, dell foglight, technology
    
Dell Software
Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software
Published By: IBM     Published Date: Jun 20, 2013
The global financial crisis of 2008 still reverberates today. Sluggish economic growth, stricter regulatory requirements and rapidly changing consumer behavior are placing unprecedented demands on the banking industry. In recent years, banks – particularly those with substantial retail operations – have relied on the lethargy of their customers to maintain their business. Customer loyalty has been based more on proximity of local branches and convenience of ATM networks than the quality of customer care or products and services priced and tailored to a bank’s best customers. In response to the financial crisis, banks have focused on wringing complexity and costs from their systems – exacerbated by mergers and acquisitions – while dealing with new and tighter regulations. Yet, their traditional “one-size-fits-all” mass-marketing approach to customers has remained constant.
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customer-centric, increase revenue, relationships, operations
    
IBM
Published By: athenahealth     Published Date: Apr 30, 2013
With the right EHR in place, participation in health care quality management programs not only helps you provide great care to your patients, but can also help increase your bottom line. However, the rewards are only worth seeking if the cost—in time and money—of collecting and reporting data to these quality programs doesn't outrun the potential gain. This is where your EHR and the services provided by your EHR vendor can make a significant difference.
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quality management, ehr, collection, patient care, quality of care, data, monitoring, analytics
    
athenahealth
Published By: IBM     Published Date: Apr 26, 2013
The move to 4G LTE networks promises much to the world of mobile computing: speeds ten-fold faster than 3G to enable HD video quality, faster online gaming, mobile video chat, and more … but from the communication provider’s perspective, LTE’s advances also come with higher levels of uncertainty. The videos in this interactive menu show how IBM’s Integrated Service Management for LTE delivers an integrated offering that provides visibility, control and automation over LTE networks and services.
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demo, ibm, trivoli, netcool, lte, launchpad, mobile computing, hd tv quality
    
IBM
Published By: ServiceNow     Published Date: Apr 19, 2013
As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization’s reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
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roi, it infrastrucutre, service management, automation, productivity, quality of service, customer service
    
ServiceNow
Published By: IBM     Published Date: Apr 17, 2013
When it comes to storing data, the concepts of cost-effectiveness and efficiency are often at odds with each other. What we all seek is that elusive deal where we don’t affect the quality of service, yet are able to store a lot more (without spending a lot more). Read this white paper to learn how IBM Real-time Compression provides the data center with the flexibility to increase capacity and maintain performance for all kinds of data, including your most active data.
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storwize, v7000, real-time, compression, features, data, cost-effective, efficiency
    
IBM
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: Swagatham Info Media Private Limited     Published Date: Mar 12, 2013
Swagatham Info Media Private Limited offers top-quality professional web design and web programming services.
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Swagatham Info Media Private Limited
Published By: Red Hat     Published Date: Jan 01, 2013
Traditional security measures such as network firewalls are no longer enough to keep an enterprise secure. With Red Hat Enterprise Linux, security mechanisms are incorporated and applied at the core of every solution, and security is extended to include all the open source packages that make up Red Hat Enterprise Linux. As a result, customers experience a higher quality of service.
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red hat, datacenters, enterprise, linux, security mechanisms, network firewalls
    
Red Hat
Published By: Red Hat     Published Date: Jan 01, 2013
Traditional security measures such as network firewalls are no longer enough to keep an enterprise secure. With Red Hat Enterprise Linux, security mechanisms are incorporated and applied at the core of every solution, and security is extended to include all the open source packages that make up Red Hat Enterprise Linux. As a result, customers experience a higher quality of service.
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red hat, security systems, server operating system, next-generation datacenters, enterprise linux, security innovation, evade network defenses, dynamic datacenters
    
Red Hat
Published By: IBM     Published Date: Nov 07, 2012
This white paper examples how IBM IT Asset Management enables organizations to take control of IT assets, from planning through onto disposal, to improve quality and manage asset costs. Read on to learn about controlling costs and service with IBM.
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asset visibility, it asset, ibm, control, automation, ibm it asset management
    
IBM
Published By: IBM     Published Date: Jul 13, 2012
This white paper examines the changing nature of the workplace and the demands it places on IT managers for faster delivery of high-quality, flexible services while providing a quick return on IT investment.
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ibm, technology, security, white paper, management, it managers, productivity, workplace
    
IBM
Published By: GoToAssist     Published Date: Oct 05, 2011
This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.
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citrix, technology, metric, tsia, operations, quality, cost, dashboard
    
GoToAssist
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