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Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read about five migration checkpoints that will make your move to VoIP the right one.
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interactive intelligence, migration to voip, voice over ip, ip telephony, pbx, networking, quality of service, roi
    
Interactive Intelligence
Published By: Pillar Data Systems     Published Date: Apr 20, 2010
Download this white paper to learn how to avoid over-provisioning your storage so you can avoid additional capital expenditure and increase your ROI.
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pillar data systems, quality of service, qos, roi, shared storage environment
    
Pillar Data Systems
Published By: Zebra Technologies     Published Date: Mar 25, 2010
Mobile printing provides a series of quality improvements and timesaving benefits that are often overlooked in route automation, but can have a significant impact on the bottom line. This white paper will: • Describe uses for mobile printing in route accounting applications; •Provide return on investment calculation tools to measure the financial impact mobile printing can have; • Demonstrate how mobile printing processes can improve billing, distribution, and customer service operations; • Detail how on-demand thermal printing can reduce forms expenses; • Provide an overview of mobile printer and wireless communications options for route accounting systems. Read on to see how your route delivery and sales staff can make more stops and fewer errors each day by using mobile printing to support their work.
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zebra technologies, dsd, manufacturing, mobile printing, wireless printing
    
Zebra Technologies
Published By: Lionbridge     Published Date: Nov 19, 2009
How Quality can Accelerate "Speed-to-Market". Read this white paper to find out more.
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lionbridge, mobile software testing, quality assurance process, test automation, speed-to-market in mobile software, build validation, unit testing, mobility industry
    
Lionbridge
Published By: Entrust Datacard     Published Date: Nov 10, 2009
This white paper examines the elements that comprise a high quality PKI and the advantages of outsourcing to Entrust Managed Services PKI.
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pki, digital certificates, hosted certificates, managed services pki, managed certificates, authentication, digital signature, entrust
    
Entrust Datacard
Published By: IBM     Published Date: Oct 09, 2009
Succeeding in today's economy not only means utilizing technology to create intelligent, instrumented and interconnected solutions, but leveraging technology to optimize costs and do more with less. This brochure describes how the 3 key attributes of IBM's application foundation help deliver higher quality of service at a lower cost than JBoss.
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websphere application server, ibm, jboss, application foundation, open source, tco, configuration, oss
    
IBM
Published By: Reactivity     Published Date: Aug 21, 2009
Security is one of the main issues when deploying Web services in the enterprise. This white paper discusses the advantages of an appliance over an agent-oriented architecture for Web services security, how cross platform interoperation is immediate with a hardened appliance, and why web services security is different from web server security.
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network architecture, quality assurance, xml, web service management, web service, web service security, web services security, security appliance
    
Reactivity
Published By: SAP Inc.     Published Date: Jul 28, 2009
How can a professional services firm grow profitably while providing clients with the higher-quality service and rock-bottom project pricing they demand? The firm must rely on leading best-practice solutions to gain control over every aspect of its business – from business development to resource planning to client billing.
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sap, professional services firm, business process outsourcing, bpo, resource utilization, project visibility, operational efficiency, market consolidation
    
SAP Inc.
Published By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP Inc.
Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume
    
Numara Software
Published By: HP     Published Date: Jul 08, 2009
Today's economic climate has heightened the goal of every IT department to provide high-quality IT service to the business, at the lowest possible cost, while improving business outcomes. Looking outside of the infrastructure itself, there are two key challenges related to data storage: provisioning capacity for applications and reducing risk through a sound data protection strategy. This white paper discusses the challenges of creating the right storage infrastructure, provides an overview of data storage options, and examines a storage solution that combines blade servers and network-attached storage.
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storage, storageworks, hp bladesystem, server, infrastructure, nas, network-attached storage, blade servers
    
HP
Published By: SAP     Published Date: Jun 23, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP
Published By: HP Data Center     Published Date: Apr 16, 2009
This paper examines both the centralized WLAN switch architecture and the optimized WLAN architecture, so that the wireless network choice an organization makes today will protect its investment and allow it to experience the substantial benefits of 802.11 for years to come.
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hp data center, 802.11n, architectural evolution, wlan, lan, scalability, collaboration, wireless
    
HP Data Center
Published By: Burst Media     Published Date: Mar 23, 2009
In the advertising world, marketers need to make sure that their message is heard, seen, and engaged with by as much of their target audience as possible. More reach to the target audience means more visibility. More visibility means more sales. With all of this pressure from the marketing world, how does a publisher continue to provide the relevance and reach needed to appeal to advertisers? Read this whitepaper and find out how building Instant Networks will help you grow your revenue.
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burst media, instant networks, adconductor, ad spending, quality content, extended network of publishers, sellable groupings, grow scale
    
Burst Media
Published By: IBM     Published Date: Jan 22, 2009
This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
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service quality management solution, ibm, telecomunications, service quality, customer experience
    
IBM
Published By: Melissa Data     Published Date: Nov 18, 2008
Learn what a Web Service is and how it works, the advantages of using a Data Quality Web Service, the technology assessment for implementation, and several case studies (Saab and other real world case studies) to demonstrate real life successes.
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melissa data, data quality, contact data verification, address verification, validate address, address verification software, address verify, address validation software
    
Melissa Data
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
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ibm, tivoli, service quality management, service level agreement
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
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ibm, tivoli, voip, iptv, blackberry, service level agreement
    
IBM
Published By: HP     Published Date: Oct 09, 2008
Despite its six syllables, 'virtualization' is a straight - forward concept. It can enable your organization to get more value not only from computer and storage hardware but also from the labor required to keep your systems up and running. Virtualization is an approach to pooling and sharing IT resources so the supply of resources—processing power, storage, networking and so on—can flexibly and automatically meet fluctuating business demand. Virtualization can improve the quality of your IT services, enabling more consistency and predictability of operational availability.
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mission critical, virtualization
    
HP
Published By: CA Mainframe     Published Date: Sep 12, 2008
Automated application quality assurance and testing are fundamental to the delivery of the service levels and managed risks that are essential to delivering business outcomes you can depend on. In this context, CA’s mainframe Application Quality Management and Testing Tools send very strong messages: the tools are being actively developed and, where appropriate, integrated with equivalent tools on the distributed platforms, to help companies deliver holistic, automated, business services.
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ca mainframe, mainframe, application quality, application testing, testing
    
CA Mainframe
Published By: IBM     Published Date: Aug 21, 2008
IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.
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ibm, ibm mi, ibm grm, service management, it management, itil, itsm
    
IBM
Published By: ASG Software Solutions     Published Date: Aug 09, 2008
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
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asg, cmdb, bsm, itil, configuration management, metadata, metacmdb, lob
    
ASG Software Solutions
Published By: Vertica     Published Date: Jul 23, 2008
Read how Comcast, the largest cable communications company in the U.S., is using Vertica Analytic DBMS able to quickly collect and analyze data being generated by millions of network devices to ensure quality of service and accuracy of capacity planning to ensure a consistently good customer experience.
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vertica, comcast, data analysis, proliant, rdmbs, networking, telecommunications
    
Vertica
Published By: IBM     Published Date: Jun 11, 2008
IBM Rational Testing Solutions for SOA help software delivery and QA teams to improve the quality of SOA solutions, by automating the creation, execution and analysis of functional, regression and performance tests of non-GUI business processes and services. In this webcast, we will demonstrate the benefits of IBM Rational Testing Solutions for SOA.
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ibm, ebf, ibm ebf, soa, quality assurance, quality control, business process automation
    
IBM
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