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Published By: Riverbed     Published Date: Mar 23, 2015
Many organizations have invested in converged infrastructure for data centers. In remote offices however, servers and storage exist as isolated islands of disparate infrastructure that require management through separate operational processes.
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Riverbed
Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Red Hat     Published Date: Mar 16, 2015
With Red Hat® Satellite, you can instantly see the status of your systems and if any are missing important patches or configuration changes.Not only does Red Hat Satellite improve security, it lets you easily measure and report on the patch level of systems in your company. Your security posture is improved through: • A single, centralized management tool. • Secure connection policies for remote administration. • Standardized machine configurations. • Digitally signed content.
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centralized management took, security posture, configurations, remote administration
    
Red Hat
Published By: Kaseya     Published Date: Mar 12, 2015
As an IT professional, you know that when you have many users to support, every second counts! Slow remote desktop connection times and poor, unreliable connection performance can add up to significant time wasted when extended over days, weeks and months of remote control sessions.
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desktop management, virtual system administrator
    
Kaseya
Published By: Riverbed     Published Date: Feb 26, 2015
Nobody can afford to lose data. But managing data, including backup and availability, in locations can present many logistical and technological challenges that bring complexity, expense, and risk. It doesn’t have to be that way, though. A new branch converged infrastructure approach allows organizations to project virtual servers and data to remote offices, providing for local access and performance while storing the data in centralized data centers. Enterprises can now do business across the globe in any location without putting data at risk.
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data center, lose data, infrastructure, data backup, infrastructure
    
Riverbed
Published By: Riverbed     Published Date: Feb 26, 2015
How can IT achieve the flexibility and agility it needs to offer multiple types of applications in multiple locations? Just as enterprises take advantage of applications hosted in multiple locations (i.e., public clouds, private clouds, or SaaS applications), they take advantage of different networks for different reasons (i.e. performance, backup, remote access). These could be MPLS links, ATM links, traditional Internet connections, or VPN lines. Enterprises, in effect, are already building hybrid networks, and those combined with the elements of hybrid clouds create the hybrid enterprise.
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private clouds, public clouds, saas applications, vpn lines, hybrid clouds, hybrid enterprise
    
Riverbed
Published By: NetApp     Published Date: Feb 19, 2015
VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
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NetApp
Published By: Box     Published Date: Feb 13, 2015
Many CISOs admit to trepidation about the state of cybersecurity within their organizations. Why? Aside from the increasingly dangerous threat landscape, many large organizations face other security challenges, including personnel shortages, an overwhelming number of manual processes, and technology complexity. Beyond these issues however, CISOs also face the progressively difficult responsibility of securing the distributed enterprise. Aside from PCs, departmental file servers, and remote office equipment, the distributed enterprise now includes recent IT additions like mobile computing, SaaS applications, and hybrid cloud infrastructure. In aggregate, this increasingly distributed infrastructure makes information security more cumbersome.
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ciso, cybersecurity, esg, it/security, it architecture
    
Box
Published By: IBM     Published Date: Feb 11, 2015
This white paper explains how organizations can use behavior-based protection strategies to help disrupt malicious attacks in real time. It looks at how integrated, intelligent solutions from IBM can detect and help prevent threats - from the network perimeter to remote endpoints.
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behavior-based protection strategies, remote endpoints, ibm, network perimeter, vulnerability decodes
    
IBM
Published By: Server Technology     Published Date: Feb 10, 2015
WebEx elected to pursue a course of investigation and analysis that required a granular picture of its application-centric hardware implementations and corresponding power usage profiles. To accomplish this, WebEx decided to retool their datacenters with intelligent power strips having the ability to remotely report power consumption.
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server technology, power consumption, power and cooling, energy costs, roi
    
Server Technology
Published By: NACR     Published Date: Feb 09, 2015
Do you know what the compliance issues are for your organization and the technology solutions you might consider? Download this guide to learn what you need to know.
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nacr, compliance, technology, technology solutions, regulations, software compliance – contact center, data security, customer security, hippa, biometrics, wfo, speech analytics, sarbanes-oxley, big data, telecommuting, remote agent, telemarketing, caller id, call recording, predictive dialers
    
NACR
Published By: Avaya     Published Date: Feb 06, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: Dell     Published Date: Feb 04, 2015
More than 23 million servers in the world are still running on the Microsoft Windows Server 2003 operating system, making it the most popular engine for serving information and applications globally for over a decade. But, starting in July 2015, Microsoft will no longer provide basic support for it.
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dell, windows, microsoft, modernization, management, modernization, server, 2003, 2012, support, services, efficiency, cost, platforms, future, mobility, standardization, transformation, challenges, applications
    
Dell
Published By: Avaya     Published Date: Jan 28, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: IBM     Published Date: Jan 23, 2015
Dominant trends in IT today such as Cloud, Mobile and Smarter Physical Infrastructures are generating massive amounts of corporate data. The inherent value of this data coupled with the increasing complexity of IT environments is forcing those tasked with data protection to re-evaluate their approaches. Join this session to understand how you can reduce the cost and complexity of backup and recovery while ensuring comprehensive data protection across virtual environments, core applications and remote sites.
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it trends, it environments, smarter physical infrastructures, data protection
    
IBM
Published By: Avaya     Published Date: Jan 23, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: ThreatTrack Security     Published Date: Jan 22, 2015
Stillwater Medical Center: Healthcare provider with 1,000 employees chooses VIPRE after its old antivirus kept crashing systems, disrupting operations and failing to protect against malware infections. Learn how this hospital cured its antivirus ills with VIPRE.
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threattrack, security, threat, track, information, admins, best, practices, training, defense, tips, web, email, smartphones, education, data, breach, prevention, vipre, hospital
    
ThreatTrack Security
Published By: McAfee     Published Date: Jan 20, 2015
When done right, a next generation firewall with plug-and-play capabilities can typically be up and running within a few minutes. Find out how you can quickly deploy hundreds of firewalls remotely with the latest NGFW.
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plug-and-play firewall, firewall deployment, easy firewall deployment, ngfw, next generation firewall, firewall roll-out, firewall replacement, firewall upgrade
    
McAfee
Published By: Avaya     Published Date: Jan 20, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape
    
Avaya
Published By: BubblewrApp     Published Date: Jan 20, 2015
"Agile companies push new application versions to production every few weeks, sometimes even faster. With super-fast Beta cycles being the norm, getting various user groups, such as remote QA teams, access to staging environments can slow down your delivery timelines. What if you could enable secure access for any number of users in 15 minutes? BubblewrApp’s Service Access Service (SAS) is a turnkey, cloud-based service that acts as the first line of defense for your applications. BubblewrApp’s SAS enables its customers to grant easy access to applications deployed ""behind the firewall"" (on premise) or ""inside the Virtual Private Cloud"" (in a public cloud) from any remote location. Customers can begin leveraging SAS within minutes without requiring any changes to pre-existing network and security policies. The result is a vastly superior secure application access model that enables a zero CapEx, low OpEx model for secure application access, both on premise and in the public cloud."
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secure access, security policies, new applications, delivery timeline, cloud-based service, sas, application access model
    
BubblewrApp
Published By: Intel Security     Published Date: Jan 20, 2015
Companies of all sizes with multiple remote locations can benefit from plug-and-play next-generation firewalls. Traditional methods can take a long time to implement and can prove expensive. With plug-and-play deployments, on the other hand, you save money, conserve resources, reduce the likelihood of errors, and get single-pane-of-glass centralized management.
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plug-and-play firewall, firewall deployment, easy firewall deployment, ngfw, next generation firewall, firewall roll-out, firewall replacement, firewall upgrade
    
Intel Security
Published By: RingCentral     Published Date: Jan 13, 2015
The world of work is changing. Not so long ago, most employees reported to a “desk job” in an office, and companies recruited talent locally. Businesses now recognize that to compete in an increasingly uncertain economy—and to attract skilled workers—they need to become more flexible, particularly about where employees work.
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cloud, phone, it-leaders, mobile, mobile workforce, pbx
    
RingCentral
Published By: LogMeIn     Published Date: Jan 12, 2015
This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.
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remote support software, logmein rescue, trends of the 3rd platform
    
LogMeIn
Published By: LogMeIn     Published Date: Jan 12, 2015
This report focuses on the remote support trends of 2014 and the available solutions for your business.
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remote support trends, remote support platforms, logmein rescue
    
LogMeIn
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