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Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
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remote support trends, remote support, web collaboration, support solutions, remote support tools
    
LogMeIn
Published By: Oracle     Published Date: Jan 21, 2014
The rise of big data provides Modern Marketers with an unprecedented level of insights. But too often, it's easy to get buried by the data. We put together 40 Must-See Charts for Modern Marketers, offering analysis and intelligence today's marketers need to know across a range of disciplines from email marketing and lead management to social media and events.
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modern marketers, modern marketing, tenants, customer journey, segmentation, lead generation, eloqua, oracle
    
Oracle
Published By: SAS     Published Date: Oct 18, 2017
Health insurers have long been plagued by issues of fraud, waste, abuse, error and corruption. Taking an enterprise approach to payment integrity – one that combines advanced data management and sophisticated analytics – can help payers detect and prevent fraud; effect positive change in how providers, employees and patients behave; and substantially reduce health care costs. Payers can achieve better outcomes when software support for the core disciplines of payment integrity run on a single platform.
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SAS
Published By: Dassault Systèmes     Published Date: Aug 08, 2017
Aerospace and Defense companies delivering complex products in competitive markets must overcome many challenges to manage requirements throughout the product lifecycle. Among the most difficult challenges are integrating complex systems engineering processes, promoting collaboration among multiple engineering disciplines and enabling the sharing of intellectual property within globally dispersed teams. Companies seeking a way to efficiently manage product requirements can leverage a comprehensive product lifecycle management (PLM) solution to: • Effectively reuse intellectual property to reduce time to market • Increase product innovation • Improve overall traceability of requirements throughout the product lifecycle This paper will highlight the criteria needed for a comprehensive requirements management solution that incorporates PLM to offer customers a scalable, enterprise-grade solution.
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customer, product lifecycle, aerospace, defense, management, plm, dassault
    
Dassault Systèmes
Published By: ASG Software Solutions     Published Date: Jun 05, 2009
ASG's Business Service PortfolioT (BSPT) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 15, 2009
ASG's Business Service Portfolio (BSP) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
    
ASG Software Solutions
Published By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
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decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
    
IBM APAC
Published By: IBM     Published Date: May 09, 2016
Agile methods have proven effective for software development and have grown in popularity across a number of software disciplines. Agile methods build capabilities using an iterative approach, as opposed to traditional approaches where requirements are defined early and designs are completed in full before a single line of code is written. Agile incrementally defines requirements with priorities, partial component designs and working systems that evolve through iterations called sprints. The question remains, however: Do the 12 agile principles apply to more than just software? Agile principles are in line with lean management’s approach. Given that, it seems as though agile principles should directly apply beyond software development. However, the answer is not straightforward, because differences between software and physical components affect how agile is applied. Let’s explore how agile can be applied in light of these differences.
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ibm, continuous engineering, watson, iot, internet of things, agile, product development
    
IBM
Published By: KPMG     Published Date: Sep 13, 2018
Companies are facing more complex challenges than ever, requiring a variety of disciplines to come together to set a future vision and strategy. Historically, says Alec Binder, director, advisory at KPMG, these challenges have been treated as technology problems that can be solved simply by buying a better platform or solution. However, as explained in Part 1 of this series on KPMG’s Technology Strategy and Selection (TSS) framework, that outlook often does not drive the outcomes or the value that companies are expecting. For large transformations, a business-driven, technology-support effort is becoming an imperative, not a nice-to-have. The modular approach of the TSS framework allows for the right services and business ideas to be brought in seamlessly and holistically — toward setting a future vision and choosing technology that truly drives change.
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KPMG
Published By: SAS     Published Date: Mar 14, 2014
Master data management is not just something you install and fill with data. By transitioning from a consolidation approach to a data utilization approach, you will see how the disciplines and capabilities of master data management contribute to a long term information strategy that uses best practices to enable comprehensive information visibility.
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sas, data management, consolidation approach, data utilization, information strategy, comprehensive information visibility
    
SAS
Published By: Cisco     Published Date: Jul 08, 2016
Cisco Helped to Deploy the World’s Largest 802.11ac Wave 2 Wireless Network for China University of Geosciences. China University of Geosciences at Wuhan is one of the country’s leading universities and a national key university directly under the Ministry of Education. Focusing on earth science, the university has national level-1 disciplines in geology, geological resources and geological engineering. in science and technology and a leader in applications instruction. Six years ago the university built a wireless network based on 802.11a/b/g—becoming the first university in Wuhan to deploy this type of wireless network—and has become one of the leaders among Chinese universities when it comes to wireless network development.
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Cisco
Published By: IBM     Published Date: Apr 16, 2014
Instead of only managing projects, organizations do need to manage value! "Doing the right things" and "doing things right" are the essential ingredients for successful software and systems delivery. Unfortunately, with distributed delivery spanning multiple disciplines, geographies and time zones, many organizations struggle with teams working in silos, broken lines of communication, lack of collaboration, inadequate traceability, and poor project visibility. This often results in organizations "doing the wrong things" and "doing things wrong", with associated higher costs, project delays and lower quality.
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ibm, software, systems, systems delivery, distributed delivery, collaboration, visibility, traceability
    
IBM
Published By: Sauce Labs     Published Date: May 30, 2018
Today’s modern development disciplines -- whether Agile, Continuous Integration (CI) or Continuous Delivery (CD) -- have completely transformed how teams develop and deliver applications. Companies that need to compete in today’s fast-paced digital economy must also transform how they test. Successful teams know the secret sauce to delivering high quality digital experiences fast is continuous testing. This paper will define continuous testing, explain what it is, why it’s important, and the core elements and tactical changes development and QA teams need to make in order to succeed at this emerging practice.
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Sauce Labs
Published By: Sauce Labs     Published Date: May 30, 2018
Today’s modern development disciplines -- whether Agile, Continuous Integration (CI) or Continuous Delivery (CD) -- have completely transformed how teams develop and deliver applications. Companies that need to compete in today’s fast-paced digital economy must also transform how they test. Successful teams know the secret sauce to delivering high quality digital experiences fast is continuous testing. This paper will define continuous testing, explain what it is, why it’s important, and the core elements and tactical changes development and QA teams need to make in order to succeed at this emerging practice.
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Sauce Labs
Published By: IBM Software     Published Date: Nov 02, 2010
This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.
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ibm cognos predictive analysis, business performance, customer relationship, customer intimacy
    
IBM Software
Published By: IBM Software     Published Date: Feb 11, 2011
This paper describes five practical steps companies can take to achieve customer intimacy and, by doing so, provide a springboard for excellence in the other critical value disciplines.
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ibm cognos, business performance, customer intimacy
    
IBM Software
Published By: SnapLogic     Published Date: Aug 17, 2015
Five key drivers to engage stakeholders of data and application integration disciplines to articulate, intersect and work together.
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converging applications, data integration, deployment costs, saas, application integration, data analysis, integration technologies, stewardship
    
SnapLogic
Published By: Villanova     Published Date: Aug 21, 2009
Professionals who master Six Sigma disciplines can become recognized leaders, guiding key projects that result in breakthrough improvements, improving bottom-line results.  This white paper discusses how Project Managers can deliver projects as much as 90% faster, and reduce costs by 25%.
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project management, project management tips, 6 sigma, lean methods, lean, pmp, cost control, productivity
    
Villanova
Published By: AVI-SPL     Published Date: Sep 01, 2016
For IT professionals who own AV, the goal is to apply the same standards to AV as they do to all their other disciplines—make it standardized, service-oriented, simple, and scalable.
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collaboration, video conferencing, multiple vendor collaboration, video meetings, network management
    
AVI-SPL
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Digital transformation (DX) is fundamentally changing enterprise resource planning (ERP) — allowing businesses to transform their decision making, which is enhancing their business outcomes significantly as we enter the digital economy. Digital transformation is an enterprisewide, board-level strategic reality for companies wishing to remain relevant or maintain or enhance their leadership positon in the digital economy. Digitally transformed businesses have a repeatable set of practices and disciplines that are used to leverage new business, 3rd Platform technology, and operating models to disrupt businesses, customers, and markets in pursuit of business performance and growth. DX is driving businesses to rethink their technology strategy, and that includes moving beyond their legacy ERP and back-office systems.
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global, saas, cloud, psa, erp, applications, vendor, assessment
    
WorkBook from Deltek
Published By: Drillinginfo     Published Date: Nov 06, 2015
In the DI Expert series, we cover a broad range of topics to appeal to the working interests of oil and gas professionals around the globe. From a piece inspired by a Mud Logger’s “Ask Me Anything” on Reddit, to an article that explores the frustrations and issues surrounding most oil and gas software, this edition introduces analyses that are sure to stimulate great discussion points among colleagues in all disciplines of the industry. We also reveal the greatest driver of oilfield innovation and value in the 21st Century, and highlight the prolific counties that account for over half of all oil and natural gas production in the U.S.
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oil and gas, oil and gas software, oilfield innovation, drillinginfo
    
Drillinginfo
Published By: Tenable     Published Date: Jan 25, 2019
"Unlike other business disciplines (CRM, ERP, HR), cybersecurity lacks clear business metrics that help frame decision-making in language the C-suite and board easily understand. To evaluate which metrics matter most, Tenable commissioned Ponemon Institute to study the effects of cyber risk on business operations. The study, which surveyed 2,410 IT and infosec decision-makers in the US, UK, Germany, Australia, Mexico and Japan. Download the report now to: -See why organizations are vulnerable to multiple cyber attacks. Compare your own practices for measuring the business costs of cyber risk against those of peers in six countries. -Explore the seven key reasons why organizations struggle to evaluate the business impact of cyber events. -Get five tips, based on the research, that you can use today to start improving your ability to mitigate cyber risks in your own organization."
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Tenable
Published By: Tenable     Published Date: Feb 27, 2019
"Unlike other business disciplines (CRM, ERP, HR), cybersecurity lacks clear business metrics that help frame decision-making in language the C-suite and board easily understand. To evaluate which metrics matter most, Tenable commissioned Ponemon Institute to study the effects of cyber risk on business operations. The study, which surveyed 2,410 IT and infosec decision-makers in the US, UK, Germany, Australia, Mexico and Japan. Download the report now to: -See why organizations are vulnerable to multiple cyber attacks. Compare your own practices for measuring the business costs of cyber risk against those of peers in six countries. -Explore the seven key reasons why organizations struggle to evaluate the business impact of cyber events. -Get five tips, based on the research, that you can use today to start improving your ability to mitigate cyber risks in your own organization."
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Tenable
Published By: TrendKite     Published Date: Apr 25, 2018
Today’s marketers are leveraging technology and data to drive decision making: demand gen, marketing communications, and other disciplines can strongly demonstrate their value with metrics that summarize tangible bottomline impact on the business. That hasn’t been true for PR. In PR, we’re still tied to legacy metrics that are more about counting mentions and ‘clips’ than about measuring business impact.
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public relations, marketing, martech, pr strategy
    
TrendKite
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