HIT Consultant Insightful coverage of healthcare innovation
 

help desk support

Results 26 - 43 of 43Sort Results By: Published Date | Title | Company Name
Published By: LogMeIn     Published Date: Jul 13, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Tags : 
helpdesk, mobility, remote workforce, corporate firewall, legacy support tools, cost-saving
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
Tags : 
technology, enterprise application, business, helpdesk, employee help, best practices
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Even as colleges and universities have expanded to new campuses and adopted a variety of technology platforms, the IT helpdesk often remains a centralized resource operating from a single location. Effective remote support allows technicians to be "everywhere at once" and reduces the cost of providing quality support.
Tags : 
logmein rescue, fordham university, remote support, customer support, enterprise applications, technical support, quality support
    
LogMeIn
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : 
cisco, magic quadrant, contact center infrastructure, worldwide, support center
    
Cisco
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
Tags : 
service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil, bomgar
    
Bomgar
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
Tags : 
customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction
    
WebEx Communications
Published By: PTG     Published Date: Aug 30, 2010
This whitepaper outlines ProSoft's approach to the Basis Support Services for the changing SAP Netweaver World.
Tags : 
sap applications, netweaver, sap basis, sap installation, helpdesk support
    
PTG
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Symantec     Published Date: Nov 02, 2006
Remote control software has proven to be a cost-effective way of providing remote support. This paper examines how these products provide a cost-effective help desk tool and defines necessary security requirements.
Tags : 
remote control, help desk, remote access, remote network management, remote support, network security, symantec
    
Symantec
Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant
    
Zendesk
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
Tags : 
remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex
    
WebEx Communications
Published By: Freshdesk     Published Date: Aug 15, 2016
Choosing the right helpdesk software for your team can be a path so perilous that even Hercules’ labours pale in comparison. But the truth is, if you have the right information, it doesn’t have to be that hard. In this whitepaper, we discuss some of the core things you should know when you shop for a helpdesk solution like: - Why you need support software and why you need just one tool - The advantages of hosted helpdesks over on-premise software - A feature list to help make that shopping experience a little less painful
Tags : 
    
Freshdesk
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
Tags : 
webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan, firewall, virtual private network, vpn, security, support costs, isdn, wifi, slas, tco
    
WebEx
Published By: Elementool Inc.     Published Date: Jan 28, 2008
A help desk is a very helpful customer service tool for businesses operating a website online. Doing business online creates a distance between the business and the customer. Customers are not dealing with a person face-to-face anymore. This makes being quick to respond to customer issues very important and that is where a help desk comes in.
Tags : 
customer service, help desk, helpdesk, customer satisfaction, online help, customer support, support desk, elementool
    
Elementool Inc.
Published By: Freshdesk     Published Date: Aug 15, 2016
While email is perfect for one-to-one communication, it doesn't work half as well for managing many-to-many conversations like a helpdesk would. When businesses use email to support customers, they leave room for conversations to get lost, ignored or forgotten. Not to mention, the lack of accountability and metrics to gauge the process and figure out what's working and what's not working. In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
Tags : 
    
Freshdesk
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : 
cisco, zk research, wifi, multigigabit network
    
Cisco
Previous    1 2     Next   
Search      

Add Research

Get your company's research in the hands of targeted business professionals.