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Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Box     Published Date: May 31, 2012
This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors, highlighting market information tailored to investment.
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content, cloud, collboration, enterprises, free online storage, online storage, file sharing, online file storage, share files online, store documents online, online collaboration, collaboration tools, ftp replacement, sharepoint alternative, file storage, mobile data access, share files online, asset management, online workspace, workspace
    
Box
Published By: Kaminario     Published Date: May 05, 2016
This IDC Buyer Case Study reviews how Cobb EMC, a regional not-for-profit electric utility company serving the greater Atlanta metropolitan area, addressed evolving IT infrastructure requirements with flash storage technology to improve performance and substantially improve IT efficiencies. This Buyer Case Study explores what drove Cobb EMC's initial interest in flash, how flash deployment has evolved in the company's environments, how the deployment has impacted its business, and what future plans exist for AFAs at Cobb EMC.
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storage management, performance management, best practices, application integration, software protection, business intelligence
    
Kaminario
Published By: Progress Software Corporation CEP     Published Date: Oct 23, 2009
IDC Report: Complex Event Processing Opportunity Analysis and Assessment of Key Products Read this excerpt of the 2009 IDC study by Maureen Fleming and Jeff Silverstein looking at complex event processing. The excerpt includes IDC opinion on the market for CEP, what defines CEP and independently profiles Progress Apama, which was ranked "Top CEP Innovator" in the report.
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progress software, idc, complex event processing, business intelligence, cep, mom
    
Progress Software Corporation CEP
Published By: TIBCO Software     Published Date: May 16, 2019
Banks globally are betting big on artificial intelligence and machine learning to give them the technological edge they need for more real-time, personalized and predictive banking services. A framework will help both differentiate early winners and provide them with sustained advantages in intelligence. Download this IDC Analyst Infobrief to learn about how the world’s best banks are becoming more personal, more predictive, and more real-time than ever. What you will learn: 8 trends that reflect bank’s readiness for connected intelligence 9 pitfalls to avoid & 9 ways to bridge the gaps The personal, real-time and predictive building blocks of AI & ML for banks Notable leaders based on IDC Financial Insights’ research and their respective use cases Essential guidance from IDC to leading banks
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data, analytics, customer, banks, intelligence, capabilities, customers, insights, banking
    
TIBCO Software
Published By: Anaplan     Published Date: Mar 29, 2018
IDC believes that digitization and the 3rd Platform are driving enterprise leaders to consider significant upgrades to their business systems. Included in this list of systems are enterprise planning and performance management solutions. New tools must be fast and flexible to connect data from throughout an organization and continuously synchronize plans with changing market conditions. Organizations with planning and performance management needs should proactively evaluate connected EPM solutions as a central component of their digital enterprise strategies.
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enterprise, management, solutions, data, organization, solutions
    
Anaplan
Published By: IBM MidMarket Demand Generation     Published Date: Apr 09, 2012
IDC studied a group of enterprises that had deployed SAP applications on IBM Power Systems servers running Linux server operating environments and had been working with those systems for several years.
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ibm, technology, sap, tecnology product, linux server, technology platform
    
IBM MidMarket Demand Generation
Published By: CA Technologies EMEA     Published Date: May 30, 2018
The trend speaks volumes. By 2020, more than 50% of global enterprises will be running containerized applications in production, up from less than 20% today, according to Gartner. And IDC says that by 2021, more than 95% of new microservices will be deployed in containers. CA Technologies has produced this webinar to look at the how a one- size fits all approach does not always work.
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CA Technologies EMEA
Published By: Lenovo and Intel®     Published Date: Aug 09, 2018
Organizations around the world are clamoring for the kind of scale, automation and agility delivered by Lenovo ThinkAgile hyperconverged infrastructure (HCI), powered by the Intel® Xeon® Platinum processor. Hear from Eric Sheppard, Research Director for Storage at IDC, how the move from converged infrastructure to hyperconverged systems is reaching market maturity and gaining traction in enterprise IT. Read an expert’s opinion on what’s next for HCI plus recommendations for organizations who haven’t yet benefited this exciting technology. Download now.
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intel, the intel logo, xeon
    
Lenovo and Intel®
Published By: Lenovo and Nutanix     Published Date: Aug 09, 2018
Sponsored by Lenovo, Intel and Nutanix Organizations around the world are clamoring for the kind of scale, automation and agility delivered by Lenovo ThinkAgile hyperconverged infrastructure (HCI), powered by the Intel® Xeon® Platinum processor. Hear from Eric Sheppard, Research Director for Storage at IDC, how the move from converged infrastructure to hyperconverged systems is reaching market maturity and gaining traction in enterprise IT. Read an expert’s opinion on what’s next for HCI plus recommendations for organizations who haven’t yet benefited this exciting technology. Download now.
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lenovo, intel, nutanix, organization, automation
    
Lenovo and Nutanix
Published By: HP and Intel ®     Published Date: May 27, 2014
The following questions were posed by HP to Jed Scaramella, research director for IDC's Enterprise Platforms and Datacenter Trends practice, on behalf of HP's customers.
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intel, converged infrastructure, mobile users, applications, virtualization, enterprises
    
HP and Intel ®
Published By: HP     Published Date: May 27, 2014
The following questions were posed by HP to Jed Scaramella, research director for IDC's Enterprise Platforms and Datacenter Trends practice, on behalf of HP's customers.
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intel, converged infrastructure, mobile users, applications, virtualization, enterprises
    
HP
Published By: HP and Intel ®     Published Date: May 27, 2014
The following questions were posed by HP to Jed Scaramella, research director for IDC's Enterprise Platforms and Datacenter Trends practice, on behalf of HP's customers.
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intel, converged infrastructure, mobile users, applications, virtualization, enterprises
    
HP and Intel ®
Published By: HP     Published Date: May 27, 2014
The following questions were posed by HP to Jed Scaramella, research director for IDC's Enterprise Platforms and Datacenter Trends practice, on behalf of HP's customers.
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intel, converged infrastructure, mobile users, applications, virtualization, enterprises
    
HP
Published By: Marketo, INC.     Published Date: Sep 25, 2008
In this free IDC analyst report, discover why coordinating the activities of marketing and sales—from day one of the revenue cycle—is essential for profitability. Learn how to stop the revenue loss that occurs during a prospect handoff; how to give sales the freedom to target more efficiently, while enabling marketing to build better prospect relationships; and how to choose software that tightens the marketing/sales alignment. Download your copy of this insightful report now.
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marketing, sales, alignment, coordination, software, leads, sales leads, demand generation, marketing automation, sales quota, sales training, sales roi, marketing roi, sales efficiency, sales-marketing integration, sales-marketing coordination, crm, customer relationship management, lead nurturing, lead recycling
    
Marketo, INC.
Published By: SAP     Published Date: Jun 30, 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little time to provide the kind of strategic IT support that can help move the business forward.
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sap, idc, business intelligence, erp, enterprise resource planning software, saas, crm, smbs, strategic it support
    
SAP
Published By: Cray     Published Date: Apr 08, 2014
Recent IDC surveys of the worldwide high performance computing (HPC) market consistently show that cooling today's larger, denser HPC systems has become a top challenge for datacenter managers. The surveys reveal a notable trend toward liquid cooling systems, and warm water cooling has emerged as an effective alternative to chilled liquid cooling.
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cray, hpc, high performance computing, hpc, power and cooling, cooling, warm water cooling
    
Cray
Published By: Cray Inc.     Published Date: Jul 22, 2014
The Cray® CS300-LC™ liquid-cooled cluster supercomputer combines system performance and power savings, allowing users to reduce capital expense and operating costs. The Trend Toward Liquid Cooling Recent IDC surveys of the worldwide high performance computing (HPC) market consistently show that cooling today's larger, denser HPC systems has become a top challenge for datacenter managers. The surveys reveal a notable trend toward liquid cooling systems, and warm water cooling has emerged as an effective alternative to chilled liquid cooling.
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computing clusters, gpu computing, gpu cluster, x86 cluster, phi clusters, xeon phi clusters, hpc clusters
    
Cray Inc.
Published By: SAP     Published Date: Apr 07, 2011
There is growing evidence of the competitive value of BI and analytics solutions. An IDC study of North American and European organizations found that the median ROI of BI and analytics projects was 112%.
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business intelligence, competitive advantage, analytics solutions, idc, roi
    
SAP
Published By: AppDynamics     Published Date: Dec 08, 2017
IDC’s recent survey of enterprise IT and DevOps decision makers around the world finds they specifically note the need for insight into application performance status when making and managing these migration decisions
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AppDynamics
Published By: AppDynamics     Published Date: Sep 25, 2017
IDC’s research shows enterprises around the world are using multicloud strategies to optimize the performance of modern and existing legacy applications running on-premises, in public cloud services, and on legacy systems. In the early days of enterprise cloud adoption, many organizations focused their cloud strategies on enabling net-new cloud-native applications written to take advantage of dynamic cloud infrastructure and pay-as-you-go consumption-based cost models. Early success with these implementations is convincing more and more enterprises to expand their cloud footprint and to migrate existing applications to cloud in order to enhance end-user experiences, optimize cloud resource utilization and costs, and create a more flexible and agile business environment.
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AppDynamics
Published By: Innotas     Published Date: Apr 04, 2010
Find out why top down alignment between IT and the Business is now a mandate and read about how Business can participate when IT prioritizes both sustaining and strategic work.
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innotas, it governance, enterprise services, it management, strategy, accountability, cost saving, business intelligence, cxo, idc
    
Innotas
Published By: HP Service Management     Published Date: Sep 04, 2008
Today, 84% of IT organizations view automation as a top investment priority for delivering on business outcomes.  Explore key priorities and trends based on IDC’s global survey of 164 IT professionals, including the role of automation across “IT silos” and virtualization, cost efficiencies and process standardization, and market maturity.  Read this new IDC survey to learn more.
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communications, network and service management, software, infrastructure software, system management software, hp sm, hpsm, service management, hp service management
    
HP Service Management
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