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Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: Silk Road Technology     Published Date: Jul 30, 2014
In a recent survey of CEOs by the consulting firm PWC, over half of the executives surveyed said, “lack of talent meant they either cancelled/delayed a strategic initiative, were unable to pursue a market opportunity, or could not innovate effectively.” A talent audit can help your organization avoid those issues and ensure that you have the right talents in the right places at the right times. Today and tomorrow.
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silkroad, talent pipeline, audit process, talent audit, strategy
    
Silk Road Technology
Published By: ThingWorx     Published Date: Dec 03, 2015
Here are five key issues to be mindful of when approaching IoT infrastructure.
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thingworx, iot, infrastructure
    
ThingWorx
Published By: Frontier Communications     Published Date: Dec 22, 2016
Miscommunications? Inefficiencies? Sound familiar? The same set of issues can plague multi-location businesses. Here are a few ways to keep your locations working together.
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Frontier Communications
Published By: Frontier Communications     Published Date: May 01, 2017
Miscommunications? Inefficiencies? Sound familiar? The same set of issues can plague multi-location businesses. Here are a few ways to keep your locations working together.
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Frontier Communications
Published By: BlackBerry Cylance     Published Date: Mar 12, 2019
A Pathfinder paper navigates decision-makers through the issues surrounding a specific technology or business case, explores the business value of adoption, and recommends the range of considerations and concrete next steps in the decision-making process.
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BlackBerry Cylance
Published By: Oracle     Published Date: Feb 22, 2019
A Pathfinder paper navigates decision-makers through the issues surrounding a specific technology or business case, explores the business value of adoption, and recommends the range of considerations and concrete next steps in the decision-making process.
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Oracle
Published By: ShieldX     Published Date: Apr 17, 2019
ShieldX customers Alaska Air and IDT are moving aggressively toward 100 percent cloud adoption for all IT operations. Discover how they have identified and resolved the security issues associated with going all in on the cloud.
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ShieldX
Published By: Gomez Marketing     Published Date: Jan 06, 2011
Do you know your mobile customers - really? Without genuine insight, you might be tempted, for example, to offer mobile users the regular website that works well with your Internet customers. But most smart and feature phones cannot support the complex, high-bandwidth Flash and Ajax applications at the heart of your site. Further, your feature and content rich website can pose numerous usability, navigation, or even screen real estate issues on hand-held devices.
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gomez, web performance, mobile, mobility, site performance, ecommerce, online shopping, web performance
    
Gomez Marketing
Published By: SAS     Published Date: Mar 06, 2018
Despite heavy, long-term investments in data management, data problems at many organizations continue to grow. One reason is that data has traditionally been perceived as just one aspect of a technology project; it has not been treated as a corporate asset. Consequently, the belief was that traditional application and database planning efforts were sufficient to address ongoing data issues.
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SAS
Published By: Idera     Published Date: Sep 03, 2013
Corruption and other data integrity issues can be scary to deal with, but if you follow the advice and tips provided in this whitepaper, you will limit your exposure to corruption and always be able to take the quickest route to resolution with minimal or no data loss and minimal downtime. Just remember to stay calm and walk through the steps
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idera, sql, sql server, data validation processes, data integrity, corruption
    
Idera
Published By: Idera     Published Date: Jan 08, 2014
Download this whitepaper to learn the 5 Most Common Critical SQL Integrity Issues.
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idera, sql, integrity sql, data typing, data validation, physical consistency, data storage
    
Idera
Published By: Brooks Digital Marketing     Published Date: Sep 22, 2010
This white paper brings to light the critical but often hidden issues involved with creating a website that many web designers are not aware of themselves.
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website design
    
Brooks Digital Marketing
Published By: Limeade     Published Date: Mar 14, 2016
Stress is one of the top issues that affect our well-being. When money gets tight or relationships get frazzled, it can lead to unhealthy and unproductive behaviors. This tip cheat has five ways to combat the most common stresses we face.
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employee stress, unhealthy employees, employee multitasking, employee resources
    
Limeade
Published By: Limeade     Published Date: Feb 02, 2017
Stress is one of the top issues that affect our well-being. When money gets tight or relationships get frazzled, it can lead to unhealthy and unproductive behaviors. This tip cheat has five ways to combat the most common stresses we face.
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Limeade
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Attunity     Published Date: Feb 12, 2019
Read this checklist report, with results based on the Eckerson Group’s survey and the Business Application Research Center (BARC), on how companies using the cloud for data warehousing and BI has increased by nearly 50%. BI teams must address multiple issues including data delivery, security, portability and more before moving to the cloud for its infinite scalability and elasticity. Read this report to understand all 7 seven considerations – what, how and why they impact the decision to move to the cloud.
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cloud, business intelligence, analytics, cloud data, data lake, data warehouse automation tools, dwa, data warehouse
    
Attunity
Published By: Skillsoft     Published Date: Mar 05, 2014
This paper explains how embedding 7 key skills within your IT team can keep your organisation’s data safe and its employees productive.
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it skills, data storage, data management, it issues
    
Skillsoft
Published By: XpertHR     Published Date: Nov 13, 2018
As 2018 comes to a close, it is critical to ensure that your organization—and more specifically, your employee handbook—is compliant with the latest legal developments on the federal, state and local levels. Whether it’s a new state law or an amendment to an existing local law, as an employer, you must determine whether a new or amended law affects your handbook and workplace policies and what revisions are necessary. For example, does a new statewide lactation accommodation law prompt the addition of a new policy to the employee handbook? Here are some of the top issues you should be aware of for 2019 when updating your handbook: 1. Equal Employment Opportunity (EEO) 2. Leaves of Absence and Time Off 3. Equal Pay and Wage Discrimination And more… {Get the guide}
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handbooks, employee handbooks, compliance, policies, work rules, 2019 trends, eeo, leave management
    
XpertHR
Published By: MuleSoft     Published Date: Sep 08, 2016
Many enterprises recognize the opportunities of APIs, determine that they need one, then work to quickly deliver one to market. However, without a well thought-out strategy and clearly defined roadmap, most of these APIs are brought to market with critical issues that prevent them from delivering expected business results.
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MuleSoft
Published By: Innotas     Published Date: May 12, 2009
Today's business challenges are both epic and unprecedented, which, if not met by quick and decisive actions, can result in catastrophic consequences. Taking control of IT is one of the best ways to take control of your business.
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issue management, issues management, it governance, pmo, ppm, professional services automation, program management, program management office
    
Innotas
Published By: Epicor     Published Date: Jun 22, 2015
If you’re like most corrugated packaging manufacturers, your company operates multiple plants where each plant uses a different enterprise resource planning (ERP) system. This arrangement of multiple ERP systems could be costing you valuable time and money and promoting inefficiencies such as manual data entry. Upgrading to a single ERP system designed for multi-plant operations can help you solve these issues and more. View this whitepaper for eight ways to improve efficiencies with a single ERP system designed for multi- plant operations
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erp system, corrugated packaging manufacturers, business operations, manual data entry
    
Epicor
Published By: Epicor     Published Date: Feb 10, 2016
If you’re like most corrugated packaging manufacturers, your company operates multiple plants where each plant uses a different enterprise resource planning (ERP) system. This arrangement of multiple ERP systems could be costing you valuable time and money and promoting inefficiencies such as manual data entry. Upgrading to a single ERP system designed for multi-plant operations can help you solve these issues and more. View this whitepaper for eight ways to improve efficiencies with a single ERP system designed for multi- plant operations.
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erp system, corrugated packaging manufacturers, business operations, manual data entry
    
Epicor
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