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itil service management

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Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service, customer satisfaction, newscale, request fulfillment
    
newScale
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end
    
Business-Software
Published By: Cherwell Software     Published Date: Jun 21, 2018
Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. The problems arise when ITIL is seen as dogma. If you apply it too literally—as rules to follow, instead of recommendations to consider—ITIL will slow you down. You’re left struggling to keep up with ever-increasing user demands, not to mention your enterprise’s need to modernize and digitally transform. If you suspect ITIL is slowing you down, read on to uncover the seven ways ITIL has commonly been misapplied—and gain guidance on how you can go faster, while still upholding ITIL principles.
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itil, implementation, digital
    
Cherwell Software
Published By: BMC ESM     Published Date: Nov 06, 2009
This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
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bmc esm, itil service operation, itil, application management, business service management, confirguration management system
    
BMC ESM
Published By: LANDesk     Published Date: Feb 12, 2007
This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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it management, itil, service management, business process management, bpm, it automation, automating it, landesk
    
LANDesk
Published By: Cherwell Software     Published Date: Jan 28, 2019
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
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Cherwell Software
Published By: Numara Software     Published Date: Jul 09, 2009
This webinar will discuss the challenges in designing a workable change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. This webinar will also show you how quickly Numara FootPrints Change Management can help you effectively and easily manage change, ensure compliance in IT, as well as other functional areas of your business. Learn more today!
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change management, numara, footprints, sox, sarbanes-oxley, itil, compliance tracking, sas70, infrastructure, control, purchasing, process management, facilities maintenance, it service management, compliance
    
Numara Software
Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management, itsm, tideway systems, tideway
    
Tideway Systems
Published By: Numara Software     Published Date: Jul 09, 2009
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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configuration management, cmdb, numara, footprints, auto-discovery tools, hardware, itil, service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing
    
Numara Software
Published By: BMC ESM     Published Date: Sep 15, 2009
Many CIOs are looking to implement the power of Cloud computing, but they don't know where to begin. How do you take full advantage of this technology and implement the correct strategy for your environment? What services should you offer via the Cloud? Read the paper, "Cloud Computing In Perspective," by BMC Software Chief Technology Officer Kia Behnia.
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bmc esm, cio, cloud computing in perspective, itil, cloud computing environments, public, private, hybrid, hipaa, payment card industry, pci, business service management
    
BMC ESM
Published By: IBM     Published Date: Aug 21, 2008
Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
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itil, best practices, service management, asset management, ibm, ibm mi, ibm grm
    
IBM
Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
    
ASG Software Solutions
Published By: Opalis     Published Date: Nov 06, 2006
This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
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itil, datacenter, datacenters, data centers, service management, data integration, itil implementation, opalis
    
Opalis
Published By: HP     Published Date: Oct 29, 2014
Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues? HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.
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itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere
    
HP
Published By: Kaseya     Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
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kaseya, itil, incident management, service request management, problem management, change management, service desk
    
Kaseya
Published By: IBM     Published Date: May 12, 2008
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
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itil, service management, governance, risk management, ibm, ibm g&rm, ibm grm
    
IBM
Published By: ServiceNow     Published Date: Jan 17, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: 1. Comatose 2. Caffeine addicted 3. Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: • A deeper understanding of what ITIL is and why it’s so important to keep everything running at work • Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified • Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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it management, it automation, it ticketing, help desk, service desk, itil, itsm, it service management, management, service, infrastructure, itil, ebook
    
ServiceNow
Published By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
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safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements
    
Safari Books
Published By: IBM     Published Date: Aug 21, 2008
For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.
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ibm, ibm mi, ibm grm, itil, service management, it management
    
IBM
Published By: LANDesk     Published Date: Apr 06, 2009
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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itil, avocent, landesk, lifecycle, configuration management database, cmdb, it infrastructure library, kpi, itsm, it service management, version 3
    
LANDesk
Published By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
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itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade, service management systems
    
Axios Systems
Published By: BMC Software     Published Date: Jun 30, 2009
Read a compelling case study by EMA, Inc. to learn how Dell uses BMC CONTROL-M to cut cost and increase productivity with workload automation.
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dell, ema, bmc, control-m, itil, it services, application integration, saas, end-to-end workflow mapping, erp, enterprise visibility and management, service-driven management, dynamic and agile workflow, itsm integration, layered architecture, technical account manager, tam
    
BMC Software
Published By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
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itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing, accounts receivable, automated integration
    
Numara Software
Published By: Progress Software BTA Financial     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management, operations, operational excellence
    
Progress Software BTA Financial
Published By: Progress Software BTA Telecommunications     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management, operations, operational excellence
    
Progress Software BTA Telecommunications
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