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Published By: Anaplan     Published Date: Apr 14, 2016
Finance is constantly tested to keep pace in today’s business environment. To keep up, planning needs to become a continuous process that spans departmental boundaries and enables managers to collectively realign resources to respond to market changes. Organizations must streamline disparate sales and operational planning with traditional financial planning and analysis by using technology to connect people, data, and processes across the organization.
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Anaplan
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
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ibm, health, healthcare, customer, service, private, epxperience, insurance
    
IBM ILOG.
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
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customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: Engage2Excel     Published Date: Feb 11, 2019
Our purpose here is not to provide a step-by-step guide, but to provide organizations with a framework for how to think about survey follow-up and action planning.
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Engage2Excel
Published By: Engage2Excel     Published Date: Apr 29, 2019
Organizations generally conduct surveys for four, sometimes overlapping, reasons. These reasons exist along a continuum from "defensive" to "offensive" reasons. Starting with the most defensive reason, the four reasons are as follows: 1. To identify warning signs of trouble within the organization 2. To evaluate the effectiveness of specific programs, policies and initiatives 3. To gauge the organization's status or strength as an employer of choice among its workforce 4. To predict and drive organizational outcomes, including customer satisfaction and business performance
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Engage2Excel
Published By: MeQuilibrium     Published Date: Jul 25, 2018
Change is inevitable. Any successful business manager knows their organization must continually evolve to stay relevant and competitive. Whether it’s the packaged goods company that has reached the limits of its market, or the financial giant integrating a new software platform, or the global corporation building teams, adaptability is imperative. Having resilient employees that are open to change and better equipped to cope with stress is key. But it may surprise you to learn who among your employees will weather the storm and who won’t. The Chief Technology Officer? Or the lead on the innovation project? Your top analyst? While some managers understandably assume that their highest earning, most highly educated employees are all highly resilient, they may need to think again. A study from meQuilibrium, the only clinically validated resilience building program on the market today, conducted by behavioral scientist Wendy Lynch, Ph.D., and psychologist Andrew Shatté, Ph.D., shows that a
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MeQuilibrium
Published By: IBM     Published Date: Jun 13, 2016
Great leaders are hiding in every corner of your organization. Great leaders are the backbone of successful organizations but not everyone should be a leader. The challenge is identifying them and developing the qualities that your organization values. IBM Kenexa has the largest assessment library in the market from tests that measure skills, culture, fit, motivation and personality. And with 36 million people assessed annually, we know what great leaders look like! Watch this webinar and learn how you can: Hire for leadership behaviors Identify high potential leaders in your organization Develop your leadership pipeline
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leadership, ibm, ibm kenexa, leadership behavior
    
IBM
Published By: IBM     Published Date: Jul 21, 2016
Watch this webinar and learn how you can: - Hire for leadership behaviors - Identify high potential leaders in your organization - Develop your leadership pipeline
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ibm, employee engagement, smarter workforce, pre-hire assessments, assessment analytics
    
IBM
Published By: IBM     Published Date: Jul 13, 2012
Business continuity planning and IT security management are increasingly becoming a critical part of enterprise-wide risk management and business resilience frameworks. But this has introduced new challenges and opportunities. This report explores how the shift towards more holistic risk management is affecting the day-to-day work for business continuity planners, IT risk managers and security executives.
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ibm, technology, risk management, professionals, business, security management, emerging threats
    
IBM
Published By: HotSchedules     Published Date: Jun 19, 2019
Employees already love HotSchedules. In this video we dive into HotSchedules online scheduling tool and learn why managers love it too.
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HotSchedules
Published By: IBM Software     Published Date: Jan 25, 2012
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this report from Nucleus Research.
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ibm, cognos, technology, profits, analytics, data management, data
    
IBM Software
Published By: CSB by Cornerstone on Demand     Published Date: Aug 10, 2012
All managers should be making use of individuals' talents, but great managers play a bigger game; they understand the potential of entire teams.
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managing teams, project management, sonar6
    
CSB by Cornerstone on Demand
Published By: Codility     Published Date: Dec 08, 2017
Citi, a financial services leader, implemented Codility to help them more efficiently screen and assess programming candidates. Prior to Codilty, Citi utilized internal managers and programmers to conduct initial candidate assessments. They wanted this process to be more efficient.
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Codility
Published By: Arbor     Published Date: Sep 20, 2013
In this white paper, John Pescatore of SANS Institute explores how DDoS is used as part of advanced targeted attacks (ATAs) and describes how DDoS detection and prevention tools and techniques can be used against ATAs as well. Today’s DDoS attacks, as damaging as they are, sometimes mask even more threatening and dangerous advanced targeted threats. The good news is that some of the same tools that can detect the footprints of DDoS attacks can also find the telltale signs of ATAs. To be successful, though, enterprises need to coordinate their use of both types of logs and adjust their monitoring parameters correctly. They must also eliminate operational gaps, such as unclear lines of security authority, and limit the use of managed security services that can deprive enterprise security managers of the data they need to detect and stop DDoS attacks and ATAs.
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distributed denial of services, ddos attack, ddos detection, ddos mitigation, security, advanced targeted attacks, mitigation, detection
    
Arbor
Published By: Dell Server     Published Date: Aug 08, 2018
This paper provides an overview of the changing dynamics in the business world that demand a new approach to IT infrastructure. It provides a perspective for business managers and executives who are looking for a way to align business and IT by facing the challenges of disruption for better business outcomes. We will discuss the Kinetic Infrastructure from Dell EMC powered by Intel® Xeon® Platinum processor, which is designed to support IT flexibility and business agility. In addition, we will describe the first implementation of kinetic infrastructure on the Dell EMC PowerEdge MX system. The paper will explain how Dell EMC is helping businesses to rethink their data center architecture and accelerate their path towards more agility.
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Dell Server
Published By: Codility     Published Date: Dec 08, 2017
When Fandom initially implemented Codility, the engineering staff half-heartedly attended trainings and didn’t fully buy in to using the platform. The recruiting team, early in its inception, hadn’t built rapport with hiring managers yet either.
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Codility
Published By: HotSchedules     Published Date: Apr 25, 2018
Successful restaurants know just how important a solid inventory management process is to delivering a great product and experience. Even so, many restaurants today still struggle with ordering the right amount of inventory. Statistics show that restaurants waste about 10% of their food product, that’s money literally thrown in the trash! There’s only so much time in a manager’s day to manually deal with all of it. This ebook will explore the exciting new frontier of intelligent restaurant operating platforms, and how modern inventory management systems can make the process easier and more successful for your managers.
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HotSchedules
Published By: AppZen     Published Date: Jul 17, 2019
Learn how Intuit’s CFO Melanie Gallagher used the findings from AppZen to save hundreds of thousands of dollars in T&E leakage. She went step further to join force with managers and Human Resources across the organization to create standardized policies relating to expense report conduct.
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AppZen
Published By: SAP     Published Date: Aug 24, 2010
Communicate to line-of-business managers how they can deliver the right information at the right time to support better, faster decisions, and thus ensure long-term company success.
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sap sme, it managers, chief information officer, cio, project management, business operation, service-oriented architecture, soa
    
SAP
Published By: Villanova     Published Date: Aug 21, 2009
Professionals who master Six Sigma disciplines can become recognized leaders, guiding key projects that result in breakthrough improvements, improving bottom-line results.  This white paper discusses how Project Managers can deliver projects as much as 90% faster, and reduce costs by 25%.
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project management, project management tips, 6 sigma, lean methods, lean, pmp, cost control, productivity
    
Villanova
Published By: TIBCO Software     Published Date: Jul 22, 2019
FINANCIAL SERVICES’ HISTORY OF DISRUPTION Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others: • New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry • Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike • Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation Read this whitepaper to learn how you can overcome these and other disruptions.
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
FINANCIAL SERVICES’ HISTORY OF DISRUPTION Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others: • New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry • Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike • Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation Read this whitepaper to learn how you can overcome these and other disruptions.
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TIBCO Software
Published By: Jobvite     Published Date: Mar 31, 2015
Recruiting has traditionally been considered a function of Human Resources, but with new tools on the market and new strategies in the air, some are saying it belongs with the marketing team. Others are suggesting Talent Acquisition be pulled out into it’s own unique department in larger organizations. There are innovative strategies that address the changing landscape of digital relationships and networks, and powerful new tools that can seem magical when you’re trying to find the perfect candidate for the available position. Understanding these strategies and harnessing these tools will prepare you to source, screen, interview and hire the best talent for your growing organization. Read this ebook to learn more.
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hiring, employment, jobseekers, talent acquisition, interview, sourcing, talent pools
    
Jobvite
Published By: GoToMeeting     Published Date: Oct 06, 2011
What can virtual collaboration do for you? Improve your team's sales performance. Enable you to give ad hoc demos and instantly conduct team meetings. Establish and grow relationships. And that's just for starters. This SellingPower white paper explores four strategic ways sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.
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citrix, marketing, sales, sales manager, customer relations, virtual tools
    
GoToMeeting
Published By: AppDynamics     Published Date: Nov 02, 2017
Microservices are a type of software architecture where large applications are made up of small, self-contained units working together through APIs that are not dependent on a specific language. Each service has a limited scope, concentrates on a particular task and is highly independent. This setup allows IT managers and developers to build systems in a modular way. In his book, “Building Microservices,” Sam Newman said microservices are small, focused components built to do a single thing very well.
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AppDynamics
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