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Published By: Vendor Guru     Published Date: Dec 21, 2007
Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.
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crm, customer relationship management, crm solution, crm software, loyalty, customer loyalty, customer satisfaction, customer interaction
    
Vendor Guru
Published By: Adobe     Published Date: Sep 28, 2016
As the digital landscape evolves, marketing channels become more complex. That means that personalizing advertising campaigns across every channel is becoming even more crucial. Read Cross Channel Advertising with AMO to learn how managing advertising campaigns programmatically lets you deliver unique customer experiences while giving you the control and insight you need. Download our report to learn more about: • Search marketing standards across the US and UK in 2015 • The recent shift of consumer transactions on mobile devices • The next big trend in ad spend
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adobe, cross channel, cross channel advertising, advertising, marketing, marketing channels, digital
    
Adobe
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
Cloud communications provide myriad benefits for organizations, including speed of deployment, the ability to future-proof infrastructure and applications, business continuity, predictable monthly payments, and many more. Most organizations turn to the cloud in order to cost-effectively access enhanced capabilities while eliminating the complexity of deploying and managing premises-based solutions. Cloud-based contact center solutions offer additional benefits, notably the ease of adding or removing agents as needed based on fluctuating or seasonal traffic, ease of deploying remote or at-home agents, and ease of adding multi-channel services.
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interactive intelligence, contact centers, organizations, deployment, cloud, solutions, seasonal traffic, infrastructure
    
Interactive Intelligence
Published By: ServiceNow     Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA). And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including: Increasing divergence of IT and business performance Rising costs due to service delivery complexity Inability to measure and protect a business from potential risks Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management
    
ServiceNow
Published By: Applause Israel     Published Date: Jun 19, 2018
APPLAUSE CASE STUDY ACCELLION THE INCREASING IMPORTANCE AND COMPLEXITY OF DIGITAL EXPERIENCES Maintaining a strong digital presence is critical as digital experiences are now the front door for your brand. Websites, mobile apps, and connected devices are all different ways for you to connect with your customers on a deeper level, and foster a stronger relationship of trust and loyalty. While you now have a wide-open avenue to reach customers more effectively, you also need to account for a whole new level of complexity, especially in the mobile space. Millions of people can download the same mobile app and have entirely unique experiences. This is a result of how fragmented the digital world has become. ScientiaMobile counted 45,000 different device profiles on the market today, and estimates that this rate of fragmentation will only increase heading into the future. On top of this variability is the wide range on contexts in which your customers can be relying on your mobile app to wo
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Applause Israel
Published By: Anaplan     Published Date: Apr 06, 2016
Optimizing incentive compensation: aligning what you say with how you pay CSO Insights’ ICPM study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. It is crucial to get these incentive compensation structures right, because sales reps receive up to 60 percent of their income from incentive comp. In this white paper, we discuss the disconnect between sales behavior and incentive compensation structure and provide recommended steps towards optimizing your compensation plan.
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sales performance management, compensation management, incentive compensation, sales planning, incentive comp, commission structure, sales performance, xactly
    
Anaplan
Published By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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Pega
Published By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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Pega
Published By: SmartFocus     Published Date: Aug 25, 2015
If your marketing isn’t real-time, it’s out of date. Marketing for the moment is now crucial. Real-time interaction management (RTIM) enables marketing messages to change in real-time when they are opened. The latest innovation in digital marketing. Latest independent report reveals the Strong Performers in the RTIM market.
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SmartFocus
Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Today’s businesses rely heavily on email to communicate with clients, partners, and colleagues. But research suggests that organizations are lacking when it comes to protecting themselves against the increasing number of customized and complex attacks. When polled by Mimecast, 83% of IT security managers said they see email as a primary source of attack, yet 65% claim they aren’t fully equipped to resolve the risks associated with email threats. Respondents’ perceptions of primary security threats also appeared to change based on having experienced a successful breach. However, viruses, malware, spam, and insider threats remain the top concerns for both groups, both with and without breach experience.
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Microsoft Office 365
Published By: SAS     Published Date: Aug 03, 2016
Identifying the best technology to improve marketing performance is a complex decision, especially for a growing marketing organization. Deciding where to spend valuable capital should be based on the greatest opportunity for gain. In the current marketing environment, the greatest opportunity is in analytically enabled marketing.
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best practices, technology, data, opportunity, marketing
    
SAS
Published By: VMware     Published Date: Feb 24, 2017
End users expect to be able to work anywhere, at any time, and from any device. Additionally, they expect a similar experience for accessing work apps and data across all their devices—desktop, laptop, tablet, and smartphone. Meeting these expectations is becoming more and more complex for IT teams that continue to use multiple disconnected tools to manage mobile and desktop devices. A unified endpoint management (UEM) solution provides a holistic and user-centric approach to managing all endpoints. VMware AirWatch® Unified Endpoint Management™ provides IT with a comprehensive view of asset inventory and full lifecycle management of endpoints across the organization. Read more to learn why leading organizations around the world rely on VMware AirWatch unified endpoint management for their enterprise mobility solution.
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VMware
Published By: VMware AirWatch     Published Date: Jul 20, 2017
Many Windows applications are traditional x86/x64 apps, which can be several GBs in size. To package and deploy apps to remote worker and branch office endpoints, organizations mostly rely on costly distribution servers, which are both capital and labor intensive. New Windows Software Distribution capabilities in AirWatch create a more efficient and enterprise scalable deployment experience that reduces bandwidth, infrastructure, and labor costs. • Manage the full lifecycle of Win32 apps - including deploying apps, dependencies and patches • Eliminate the challenges of complex app packaging, unreliable app installs and recurring OS imaging with App Stacks delivery • Distribute apps to remote and branch users with CDN and P2P capabilities and eliminate your distribution server footprint • Deliver apps in a unified app catalog and provide a consistent single sign-on experience for the user
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VMware AirWatch
Published By: Microsoft Carat APAC     Published Date: Dec 12, 2017
Web apps once thought impossible due to scale, complexity, or because they simply couldn’t be imagined, are now a reality with the cloud. In this guide, we’ve explored the Azure App Service and highlighted Azure’s support for platform as a service (PaaS). We’ve shown you how you can take an existing website backed by a SQL Server database and move it to the cloud. You’ve seen how you can easily add features such as identity management and caching to your web app. You’ve also learned that you can enable rich application monitoring with a few clicks.
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code, business, optimization, scale, support, cloud, paas
    
Microsoft Carat APAC
Published By: Palo Alto Networks     Published Date: Dec 11, 2013
Legacy firewalls aren't designed to address today's complex network traffic consisting of applications, users, and threats. They rely on outdated technology. Read how a new modern security platform safely enables any technology and application. - Learn why yesterday's methods can't handle today's cyberthreats - Find out if your firewall has the ability to see and control traffic, and prevent APTs - Discover how you can deliver modern security without compromising performance - Read why bolt-on security is a costly approach to security
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cybersecurity, firewalls, palo alto, technology, application, network traffic security, prevent atps
    
Palo Alto Networks
Published By: BlackBerry Cylance     Published Date: Aug 22, 2018
According to Forrester, traditional approaches to endpoint security have become outdated and less effective as cyberthreats have increased in both number and complexity. To battle the ever-increasing threats, security professionals are now turning to new endpoint security technologies to either augment or replace their failing antimalware solutions. Below are the key trends in endpoint security, and the strategies that companies are using to address them.
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cylance, proactively, security, threats, cyberthreats, cylance
    
BlackBerry Cylance
Published By: BlackBerry Cylance     Published Date: Mar 12, 2019
Today’s advanced cyber threats target every computer and mobile device, including enterprise endpoints, especially those that make up critical infrastructure like industrial control systems and embedded devices that control much of our physical world. The modern computing landscape consists of a complex array of physical, mobile, cloud, and virtual computing, creating a vast attack surface. Meanwhile, the cybersecurity industry is prolific with defense-in-depth security technologies, despite a threat landscape that remains highly dynamic, sophisticated, and automated. Cylance, however, takes a unique and innovative approach of using real-time, mathematical, and machine learning threat analysis to solve this problem at the endpoint for organizations, governments, and end-users worldwide.
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BlackBerry Cylance
Published By: Darktrace     Published Date: Apr 02, 2019
The current era in cyber security is characterized by three fundamental challenges: the complexity of the enterprise network and connected infrastructure, the speed of newage attacks, and the strain of overwhelmed incident responders. In many ways, the expansion of networks and continual adoption of new technologies - from cloud services to the Internet of Things - has expanded the attack surface and introduced new entry-points through which attackers can gain a foothold. This, combined with the ready availability of exploit kits on the Dark Web, has led to the ‘vicious circle of the SOC’, where incident responders are so busy fire-fighting that they rarely have time to implement the critical patches that would prevent the problem at source. As security teams struggle to keep up with the rising volume of routine attacks, a new generation of cyberthreat has also emerged, characterized in large part by fast-moving threats that make an impact well before humans have time to respond. Thes
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Darktrace
Published By: QTS Data Centers     Published Date: May 02, 2017
The Internet boom of the late 90s and early 2000s launched a mass migration of enterprises seeking the benefits of IT outsourcing. The emergence of virtualized infrastructure and cloud computing created a new business landscape of opportunities along with escalating challenges in capacity and complexity.
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QTS Data Centers
Published By: Nutanix     Published Date: Aug 22, 2019
Nutanix created hyperconverged infrastructure years ago because there was an urgent need for innovation within enterprise infrastructure. IT silos, management complexity, and gross inefficiencies were undermining the customer experience. It was time for a paradigm shift, which is why Nutanix melded webscale engineering with consumer-grade design to fundamentally transform the way organizations consume and leverage technology.
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Nutanix
Published By: SAS     Published Date: Mar 06, 2018
As your organization struggles with growing volumes and sources of data, increasingly complex regulatory requirements, and pressure to do more with fewer resources, SAS Data Management can help. How? Our solution helps you make sense of your data so you can make better decisions. Then you can take the right actions to improve customer experience, boost revenue, become more efficient and remain compliant
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SAS
Published By: Cohesity     Published Date: Aug 09, 2019
In a context of mass data fragmentation on-premises and in the cloud, organizations now struggle with the compounded complexities brought about by modern workloads such as containers, NoSQL/NewSQL databases, and SaaS applications. These new workloads are turning traditional backup and recovery approaches on their head—in particular, in Microsoft Office 365 deployments for which new backup, recovery, and data management schemas must be deployed.
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Cohesity
Published By: Hitachi Vantara     Published Date: Mar 08, 2019
Finding the right data protection and recovery solution for complex enterprise infrastructures is a formidable challenge. Traditional backup and recovery solutions cannot keep up with or meet today’s business-critical requirements. Read this white paper to learn smarter approaches to data protection and recovery. See how to radically improve key performance metrics – including business continuity – as well as backup windows, operational recovery and disaster recovery.
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Hitachi Vantara
Published By: Akamai Technologies     Published Date: Sep 10, 2019
Contemporary internet threats are sophisticated and adaptable, they continuously change their complexion to evade security defenses. Traditional rigid, deterministic, rule-based security research are becoming less effective. Security research approaches employing data science methods to implement anomalies-based analysis across very large volumes of anonymized data are now essential. This paper will: • Briefly cover security research challenges in today’s threat landscape • Explain why DNS resolution data is a rich resource for security research • Describe how Akamai teams use DNS data and data science to create better threat intelligence • Discuss improvements in threat coverage, accuracy, and responsiveness to today’s agile threats
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Akamai Technologies
Published By: SAS     Published Date: Jun 05, 2017
If you’re dealing with large amounts of data and complex problems, you might be ready to hire a data scientist. But what will you ask in the interview, and how will you evaluate the candidates? In this e-book, we provide 20 interview questions, so you can walk right into the interview knowing what to ask. We also profile three working data scientists, so you can better understand the backgrounds and habits of this new breed of analytical data expert. Whether you’re hiring your first data scientist or your fifteenth, we hope this e-book helps you find the right candidate.
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SAS
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