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Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
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remote support trends, remote support, web collaboration, support solutions, remote support tools
    
LogMeIn
Published By: Microsoft Office 365     Published Date: Sep 26, 2017
As a tech leader, you recognize that disruption is afact of life. According to Gartner, enterprise IT has entered an era of digitalization where disruptive new products are providing a continuous stream of growth, innovation, and differentiation. IT overhauls in business productivity—moving to the cloud, supporting a remote workforce, and preserving valuable legacy data while maintaining security and control—are necessary for your business to remain competitive. These changes require communications solutions that can keep pace with the accelerating demands of the connected world.
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Microsoft Office 365
Published By: Schneider Electric     Published Date: Feb 17, 2017
This paper describes key security aspects of developing and operating digital, cloud-based remote monitoring platforms that keep data private and infrastructure systems secure from attackers. This knowledge of how these platforms should be developed and deployed is helpful when evaluating the merits of remote monitoring vendors and their solutions.
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cyber security, energy efficiency, power and cooling systems, mean time to recovery, mttr, data privacy, cloud-based platforms, digital remote monitoring
    
Schneider Electric
Published By: Acronis EMEA     Published Date: May 18, 2015
Download this case study now to find out about choosing Acronis backup solution and the benefits it came with.
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acronis backup solution, backup solution, backup, recovery, protection, recovery services, benefits of acronis backup solution, remote recovery services
    
Acronis EMEA
Published By: Avocent     Published Date: Aug 22, 2011
Challenges and solutions for centralized remote office management.
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avocent, branch infrastructure management, srmi, remote office management, centralized it staff, remote office solutions, centralized it management
    
Avocent
Published By: LogMeIn     Published Date: Oct 10, 2019
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.
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LogMeIn
Published By: LogMeIn EMEA     Published Date: Oct 11, 2019
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features. This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
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LogMeIn EMEA
Published By: Tely     Published Date: Apr 07, 2016
See for yourself how Tely 200 compares to other small room systems.
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telyhd 200, video conference cloud, tely labs telyhd, vidyo pricing, equipment for video conferencing, tely 200, video conferencing hd, 11 telyhd 01 01
    
Tely
Published By: CradlePoint     Published Date: May 17, 2016
With its skilled nursing facilities located in remote areas of a state known for its unpredictable and sometimes violent weather, Texas-based Creative Solutions in Healthcare (CSNH) was suffering more than its share of network interruptions. According to CIO & CISO Shawn Wiora, the company was losing network connectivity multiple times each week. This downtime not only disrupted business continuity, but was bad for morale among both the company’s IT workers and its care-delivery staff. Creative Solutions in Healthcare wanted a network connectivity solution capable of delivering highly secure, uninterrupted, and centrally managed service.
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CradlePoint
Published By: Dell EMC     Published Date: Nov 02, 2015
Integrated IT platforms can be the key to success for quickly growing remote office/branch office (ROBO) sites. The Dell PowerEdge VRTX with Intel® Xeon® Processor integrated solutions platform spurs exceptional business results for remote, branch and small offices.
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Dell EMC
Published By: Arkadin     Published Date: Sep 11, 2013
The legal industry, like almost all others, is faced with doing more with fewer resources. This whitepaper provides valuable information on how remote collaboration solutions such as audio, video, and web conferencing can help lower costs, increase productivity, and drive incremental revenue.
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legal, legal solutions, legal communications, legal collaboration, legal conferencing, legal issues, compliance laws, law
    
Arkadin
Published By: Arkadin     Published Date: Sep 11, 2013
Financial services institutions focus on innovative services, customer relationships, and cost structures to drive profitable growth. Remote collaboration solutions (audio and web conferencing) are technologies target these three areas by transforming business processes.
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financial services, finance, fsi, financial service institutions, regulatory compliance, banking and financial services, financial solutions, capital markets
    
Arkadin
Published By: Gigamon     Published Date: Sep 03, 2019
The IT pendulum is swinging to distributed computing environments, network perimeters are dissolving, and compute is being distributed across various parts of organizations’ infrastructure—including, at times, their extended ecosystem. As a result, organizations need to ensure the appropriate levels of visibility and security at these remote locations, without dramatically increasing staff or tools. They need to invest in solutions that can scale to provide increased coverage and visibility, but that also ensure efficient use of resources. By implementing a common distributed data services layer as part of a comprehensive security operations and analytics platform architecture (SOAPA) and network operations architecture, organizations can reduce costs, mitigate risks, and improve operational efficiency.
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Gigamon
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
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logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
    
LogMeIn Rescue
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible. Like larger companies, midsize firms must make sure that they are effectively coordinating on-premise, public cloud, and private cloud capabilities. Unlike large companies, though, midsize firms are limited in both financial and technical resources to design and coordinate effective solutions to meet specific needs. Rather than invest in a major overhaul of their IT environments, midsize firms have to move incrementally, supplementing current resources with new cloud and on-premise capabilities that provide the performance needed to prosper in an increasingly competitive environment.
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Hewlett Packard Enterprise
Published By: HP and Intel ®     Published Date: May 06, 2013
The workplace is changing rapidly to accommodate mobile and flexible work styles, as employees expect the same computing experience when working remotely as they get in the office. And those expectations are rising rapidly among all employees — not just in the executive hallways or engineering labs. To discover more about mobile work styles and client virtualization trends in today’s enterprises, Citrix Systems and HP commissioned Forrester Consulting to survey IT decision-makers in North America, Europe, and Asia for this Technology Adoption Profile (TAP). Coupled with Forrester’s existing Forrsights data, we found that IT is turning to client virtualization to manage the growing complexity that BYOD programs and mobility initiatives have created and is embracing end-to-end solutions to overcome the toughest client virtualization challenges concerning cost, performance, scalability, and security.
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mobile, virtualization, mobile workforce, remote employees
    
HP and Intel ®
Published By: Aventail     Published Date: Aug 21, 2009
Are you evaluating remote access solutions? Look at vendors with mature technology, a vision for the future of remote access, and a proven track record. Hear what Gartner, considered the leading analyst firm covering the SSL VPN industry, has to say about it.
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ssl, vpn, analyst report, gartner group, gartner, virtual private network, remote access, ssl vpn
    
Aventail
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
    
Time Warner Cable Business Class
Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: Insight     Published Date: Nov 27, 2017
In the new work world, traditional support will not keep workers engaged — or IT transformational. Meet Insight Managed Office, the ultimate end-to-end DaaS solution that helps IT orchestrate modern devices and secure cloud apps.
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device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity
    
Insight
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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logmein, remote support, remote support tool, support desk, remote support solutions, support agents, core functionality, usability
    
LogMeIn Rescue
Published By: Soonr     Published Date: Sep 03, 2014
Business happens at the speed of “right now” across departmental, physical, geographical and organizational lines. Secure, anywhere, anytime access to the most up-to-minute business content ensures that employees, partners and customers can do business faster. Neither remote VPN access nor cloud-only sharing solutions provide the flexibility, security, and universal access required to support today’s business. What’s needed is a solution that offers the benefits of cloud-based file access along with the control and manageability of local file systems. Discover the Soonr Hybrid Cloud Sync and Share Solution that preserves existing file server infrastructure, while delivering complete mobile file sharing and collaboration capabilities.
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soonr, cloud, sync and share, security, solutions, business support, vpn access, cloud sharingsoonr
    
Soonr
Published By: Insight     Published Date: Nov 27, 2017
Learn how end-to-end device management is helping IT become masters of supporting and securing the modern workforce.
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device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity
    
Insight
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