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Published By: Nimsoft     Published Date: Oct 24, 2011
This paper offers tips for offering self-service capabilities to customers, therefor improving customer service levels and satisfaction.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring
    
Nimsoft
Published By: Riverbed     Published Date: Apr 24, 2015
Download this infographic to see the advantages of using SteelHead SaaS and Microsoft Office 365.
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steelhead saas, microsoft office 365, network latency, app delivery
    
Riverbed
Published By: Nimsoft     Published Date: Oct 24, 2011
This white paper outlines the key challenges of moving to SaaS-and how Nimsoft Service Desk helps address them
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring
    
Nimsoft
Published By: Quocirca     Published Date: May 14, 2008
The software as a service (SaaS) delivery model has matured to such an extent that there is now an on-demand component to most software applications, whether it is online help, automated updates or the main application engine. At the same time, many vendors are realizing that to provide a satisfactory end user experience, total reliance on a web browser is not always enough and a desktop component is often needed.
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saas, quocirca
    
Quocirca
Published By: AppDynamics     Published Date: Dec 10, 2014
As the APM market landscape continues to change, older legacy solutions are losing stake to newer, more efficient APM solutions.
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application performance, it leaders, delivery and deployment models, analytics, saas delivery
    
AppDynamics
Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk
    
Salesforce.com
Published By: IBM     Published Date: Feb 11, 2015
Securely connect people, applications and devices to cloud environments. While organizations build their cloud environment by choosing from multiple service delivery models – Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) – the security needs for each of the delivery models is different. Read this whitepaper to learn more about how: · Threat-aware identity and access management can strengthen security in each of the cloud delivery models · Self-service IAM solution can provide higher level of Security in Cloud as compared to on-premise
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cloud environment, iaas, paas, saas, access management
    
IBM
Published By: BMC Software     Published Date: Mar 17, 2014
CIOs and IT organizations must reevaluate their operations in order to keep pace with the changing nature of today's business. Fortunately, there’s a new generation of ITSM solutions available via a more flexible SaaS delivery platform. They make the basic tasks of day-to-day ITSM easier, and also address challenges associated with an increasingly face-paced and demanding work environment. This step-by-step guide helps CIOs select the right cloud-based ITSM platform to capitalize on today's latest innovations.
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bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
    
BMC Software
Published By: Webroot     Published Date: Dec 06, 2011
Unlock the true business value of IT security, and learn why companies of all sizes are choosing SaaS over on-premise solutions.
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saas, service management, nimsoft, cloud service, delivery, models, monitor, monitoring
    
Webroot
Published By: Riverbed     Published Date: May 08, 2015
Applications are the life of any enterprise and key enablers of workforce productivity and business agility. But, the application landscape is changing rapidly - the number and type of applications is increasing, the move to cloud and SaaS for application delivery is growing, bandwidth costs are decreasing and the reliability of the Internet has improved. Inevitably, there are also changes in network and infrastructure topologies.
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hybrid, riverbed, saas, applications, enterprise
    
Riverbed
Published By: Citrix     Published Date: Jun 15, 2018
The world of IT is undergoing a digital transformation. Applications are growing fast, and so are the users consuming them. These applications are everywhere—in the datacenter, on virtual and/or microservices platforms, in the cloud, and as SaaS. More and more apps are now being moved out of datacenters to a cloud-based infrastructure. In order for an optimized and secure delivery of these applications, IT needs specific network appliances called Application Delivery Controllers (ADCs). These ADCs come in hardware, virtual, and containerized form factors, and are sized by Network Administrators based on the current and future usage of applications. The challenge with this is that it’s hard to foresee sizing or scalability requirements for these ADCs since users are constantly increasing, and applications are consistently evolving, as well as moving out of datacenters. Complicating matters, most ADCs are fixed-capacity network appliances that provide zero or minimum expansion capability
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Citrix
Published By: F5 Networks Inc     Published Date: Feb 02, 2016
Let’s face it, your apps are everywhere. You have more to worry about than ever before: diverse services, cloud and datacenter locations, mission critical SaaS applications and new security threats.  In this report you’ll learn which app delivery services your peers have most broadly deployed, how they are approaching the cloud, and how they are addressing the growing sophistication of security attacks.
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application delivery, datacenter locations, saas applications, security threats, app delivery service
    
F5 Networks Inc
Published By: ThousandEyes     Published Date: Nov 17, 2016
The rise of mobile applications, the shift from on-premises to Software-as-a-Service (SaaS), and the reliance on third-party services has increased the complexity application delivery. Online Operations and Site Reliability teams in firms of all types are now responsible for many parts of the application delivery chain. When things go wrong, no matter where, they’re expected to react quickly to minimize the impact on their customers. The challenge for application providers is that users may often experience service degradation when the application stack seems to be working perfectly fine, making troubleshooting extremely difficult. Download now to learn more!
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ThousandEyes
Published By: Unica     Published Date: Sep 08, 2010
There are many good reasons to choose software or SaaS for your web analytics deployment. Download: To SaaS or Not to SaaS: Making Your Digital Measurement Count, written by web analytics guru Eric Peterson, and learn which solution is best for you. Ensure you are asking the right questions to make an educated choice about the delivery model for your digital measurement investment.
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unica, saas, digital measurement, web analytics, software-as-a-service, software
    
Unica
Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple
    
BMC Software
Published By: OpSource     Published Date: Aug 21, 2009
SaaS is vastly different from traditional client-server software. Learn how to adapt a single instance, multi instance, or multi tenant application for effective SaaS delivery.
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saas, software as a service, saas delivery, software development, service management, opsource
    
OpSource
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