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Performance Management: Build Versus Buy

White Paper Published By: IEX
Published:  May 27, 2008
Type:  White Paper
Length:  7 pages

As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.

Tags : 
call center management, customer service, workforce management, contact management, iex, contact center, call center, performance management