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ITSM: It's About Managing Change

White Paper Published By: HP
Published:  Jul 29, 2008
Type:  White Paper
Length:  8 pages

This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.

Tags : 
itsm, it service management, service management, itil, mission critical, change management