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ITIL v3: Managing Application and Infrastructure Changes

White Paper Published By: Tideway Systems
Tideway Systems
Published:  Dec 11, 2007
Type:  White Paper
Length:  12 pages

IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.



Tags : 
service management, itil, change management, configuration management, knowledge management, service strategy, service design, tideway