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IT2020: The New Performance Management Paradigm

White Paper Published By: ASG Software Solutions
ASG Software Solutions
Published:  Mar 05, 2008
Type:  White Paper
Length:  12 pages

Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line. These expectations are driving a new performance management paradigm as traditional methods of managing technology performance cannot ensure maximized business use, let alone drive business results.



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asg, cmdb, bsm, itil, paradigm, btsm, sla, configuration management